The greatest and most friendly bank in Atlanta. Would highly recommend. Easy to Access. Can call…read morewith a question or problem and have answers in minutes.

I have been doing buisness at the location on Douthit Ferry Rd for years. For some reason I just…read morehad a consultant sit in the open and tell my buisness out loud then she LIED to me! Told me they would have to "capture" my card for a 4 dollar and 10 dollar charge. Then she wanted to cancel my overdraft protection! I never thought I would get treated like this at this credit union. Run!! I know of someone they just took a few overdraft charges off of. I only asked about a $4 and a $10. Color and age must really matter now.

The worst banking experience I have ever suffered through in my entire life. It seems that not one…read more"banker" at this institution can so much as blow their nose without getting on the phone to call "team support." To accomplish what, at other local banks, were simple tasks completed in less than fifteen minutes in only one trip, I had to make four to five trips to this Wells Fargo branch to accomplish the same tasks! I had to wrangle with issues like misspelling of customer names on official documentation, and the so-called "banker" whose spelling errors were egregious actually argued with the client(me and my mother) over this, insisting nothing was misspelled on the official documentation! Having done a little shopping around for interest rates on the national market, I think the interest rates offered by Wells Fargo are appalling, and that's an understatement. There's plenty more I can add later about the dreadful experience I had with this branch. They're slow as Christmas, they ran into computer "glitches" every time I dealt with them, and when I was able to FINALLY get a few tasks completed with their "bankers," I told a friend about my experiences with Wells Fargo's local branch. She said, "Do they act like they think they own the depositor's money? My response was, "Yes." I describe my experiences as denigrating and humiliating. I had an appointment with one "banker," and when I arrived at the agreed upon date and time, I was told that he was on vacation! Also, when one of his colleagues searched to see if he had completed the paperwork that he said he would, she could find none of it. So, I got to start all over from square one with another "banker." Basically, I spent literally half a day and then some to complete the tasks that I wanted to. Oh, that is only including one day's time. That does not include the multiple times that I made trips to this branch in futile attempts to accomplish necessary tasks. Of note, the "system" that this branch uses seems to impede and hinder the institution's ability to comply with some aspects of state law. I didn't appreciate this in the least. Additionally, one "banker" asked me some inappropriate and possibly illegal questions which was completely out of line. The level of ignorance and, in my opinion, arrogance on the part of not a few of this Wells Fargo branch's employees is absolutely astounding! I will describe the sum total of my banking experience with this branch as insulting. I've NEVER had such a poor banking experience in my life.

Dear god I would give them negative stars if possible. Never have seen more than 1 or 2 costumers…read morein there but cannot answer any type of phone ever . Today After the ONLY time they have ever answered I said 4 words got cut off and they sent me to wrong department when we said we didn't need to be??? Just wanted us off the phone and when we asked to go back they wouldn't answer. Continued trying calling throughout the day which by no surprise didn't get an answer either. It was the one time we were far from home and did not have the choice of just going up there.

Wasn't happy with my other bank and these folks remember my name after just a couple visits…read more Hometown service and big city capability. thanks for the great help!

I have my personal accounts with Regions and my boss has his business accounts with them as well so…read moreI'm in there A LOT. Everyone in there makes an effort to get to know you and they are super helpful. It's like working with your friends when you're here at home but when you go away there's always a branch close by too, it's the best of both worlds!!!

Never used this branch before but had to go and get some change for work…read more The lobby was very bold and I waited for a while for my turn. African American guy came out of the corner office and greeted us with a smile. He went back into his office to attend to his client. Buy the time it was my turn, Nikki helped me. Had watched her take care clients before me, and I can say that she was very professional, friendly and helpful and fast. The teller next to her was taking care of the spanish speaking customers. So to me the customer service at this branch in Cartersville is really good. Really nice banking experience.

This is the worst Bank of America I asked for change to make it easier to deposit in the atm they…read moresaid no I can't do that made me wait a whole 20 minutes in line for that response and another 30 min at the atm

I came to this bank after my other Small Town Bank decided to merge with another bank creating a…read morenightmare of one large huge bank with the worst customer service ever! This Bank feels like my old Small Town Bank used to feel. Whenever I have a question I send in my question and it immediately gets answered! When I go in I get the best customer service as well and have had no problems from this Bank. Even when I have called into ask a question I get to talk to a person who is able to help me and have had no difficulty with any of the questions or even looking up a transaction when I have called in

I opened this account and within a week it ws compromised. So I had to open a new account. Well…read morenow they tell me I will not have online access to my own account for 6 months. I will have to call them if I want to know anything that is going on with my account. I am very dissappointed. I think I will have to close this account. It is very frustration having to move all my business over from account to account to be told I can't access it.

We lost a debit card on Saturday. I looked on the website and it gave the # for Shazam. I called…read moretwice on Saturday and Sunday and was placed on hold for more than 30 minutes. I called Monday (holiday) and finally reached someone, but I was told we did not have a debit card with this name and SSN. I was advised to contact the bank. I called my branch on Tuesday when they reopened and the card was canceled and a new one was ordered. I had to worry for 3 days that someone would find and use the card. In comparison, I called my credit card bank, and the matter was handled in 5 minutes and one phone call.

From the owner: This full-service Bank OZK banking center is conveniently located to serve and support the families…read moreand businesses that make up this community. Our bankers understand the local needs and can provide expert guidance along with customized solutions to help our customers reach their financial goals. Whether in-person or through our digital banking services, we want you to have a truly exceptional experience.

Ya know I understand when a financial institution implements restrictions on sending money etc but…read morereally ???? daily limit of $1000 , $500 per transaction , but I have to WAIT 7 damn days to send more money to a kid who is 3,000 miles away ??? I will be changing banks ! I hope CVCU READS THESE ! I could understand IF THERE WAS CRIMINAL ACTIVITY BUT THIS IS BS.

What a complete joke of a financial institution. This place is horrible. Customer service horrible…read moreeverything thieves rotten to the core. Who cares about saving a little bit of interest rates when you have to deal with the idiots that work in this place go somewhere else you've been warned.

My experience was awesome. Hannah was great!! Everything went smoothly with no hitches. I would…read moredefinitely use this credit union in the future.

Just found out that my 'just in case' emergency credit card was closed out with no letter or…read morenotices sent. Guess im boned. Thanks GA United