Not a fan. I never understood the slogan of Alpine Bank, "A bank you can actually like," until I…read morewas a member of Bank of Carbondale. It never occurred to me that I wouldn't like my bank, until I was a member of Bank of Carbondale. There was a limit on how much I could remove from my debit card that caused me several problems. I asked to remove it numerous times and they refused. Finally, one person did remove it and said that it could have been removed all along, but there was no reason for me to be upset because it would be removed going forward. I had also signed up for a student account (which offers free checking) and was given a different type which of course wasn't free. I was told this was an accident. I didn't catch it for about 2 months and wasn't reimbursed because I didn't notify them of the problem fast enough. That was just the tip of the iceberg, really. Long story short, bad bank, rude employees, don't do it. I will admit, I banked here a lot longer than I should have. I was only living in the town for about 2 years and had automatic withdrawal for a few different accounts and was too busy to look into another bank. That was my fault.

After being a costumer of this bank for several years and paying THEM a monthly service fee so they…read morecan use my money to lend to others to make more money for THEM, they charged me $60 for a single insufficient fund. This was the first time I was ever insufficient, and I live a few hours away from my nearest branch, so the day I reachieved notice I literally immediately mailed a check to them. But this meant nothing to them, and as most recent graduates know, $60 for nothing can mean a lot. Needless to say I'm closing my account with them TODAY!... something I should have done a long time ago. Carbondale has many banking institutions and i advise everyone, especially students, to BANK ELSEWHERE!

I walked into this bank today around 130 PM, all ready to open a checking account and start my…read morejourney to financial wellness. The staff was friendly--great start! I told them I wanted to open a checking account, and the sweet staff helping me made a call. A few minutes later, she told me what I can only assume was a mission impossible-style directive: "You can see our banker, but your backpack stays in the lobby." Now, I'm not saying my backpack is my emotional support or therapy ball, but it does contain my cash and documents, aka the entire reason I was there. When I pointed this out, I was met with, "Just take everything out and carry it separately to the banker lady and leave the bag in the lobby." Ah yes, because juggling a stack of papers, my IDs, ten immigration documents and a wad of cash like a magician pulling ribbons from a hat sounds like a secure banking experience. I am totally fine with the rules of no backpacks in bank but its a protocol I have never heard of. May be put a notice board or something. PSA If you want to open an account here don't take any bags instead carry all the cash and documents safely in your hands or keep it bundled up in your back pockets. Or take your spouse or girl friend or your neighbor who will take care of your belongings while you bank. This is the branch right next to DMV. If you want backpacks out, state it correctly and clearly at the entrance. This is not how you represent community bank. So I did the only logical thing: I took my money and walked right out--backpack and all. If this is how they treat someone trying to GIVE them money, I can only imagine what it's like trying to get money out. No thanks! Then I walked into a nearby bank next to Walgreens on West main. Same thing, stated my business need and after some paperwork the job was done Fern Martin was a delight to do business with. Disclosure: I used to be a journalist. And I was motivated to write after a long time. Of course, I posted it on every review site possible.

Friendly, helpful and doesn't make you feel they are doing you a favor by having your…read morebusiness...unlike the bank across the street.

I've had plenty of financial institutions in my life... and this one is at the lower tier of the…read morelist. I still have another credit union for over 20 years, and it's NOT this one. just because you have SIU as your name doesn't mean squat. Look at the other reviews who give low ratings. One example is receiving funds from an external source & posting "pending"... which is B.S. they even do that with Social Security direct deposits. Many other C.U.'s will offer " Early paycheck".. SIU does not. The ATM is the only thing I use. I use nothing else. I am still shopping for a better option, and better options are not available in the town of mayberry.

Guys are crooks! Been a customer for 25+ years. I moved to Texas and the insisted I kept my account…read moreopen. They recently put my account on this courtesy pay but failed to mention that any time they let my account go partially negative (I'm talking 10-100 dollars not thousands) they hit me with a 25 dollar surcharge. Im talking literally 6 dollar, 8 dollar transactions they charged me 25 dollar a piece for. And I've funneled hundred of thousands of dollars thru this institution, i had no idea they opted me into this nor that i would be hit with a surcharge that amount. I asked if they could sort this out and they said nope and i needed to pay up. I could see "5 dollars" a transaction maybe but when your taking 3-5x's what your funding me. They should be ashamed of themselves. Needless to say instead of arguing them i'll begrudgingly pay their 160 dollars or whatever they say i owe them and close my account asap! 618 people bank somewhere else!!!

The bomb this is the best bank ever to ever exist great loan service I really love it go dogs!!read more

Not reliable! One thing or another wrong week after week. From zelle to debit card use to arbitrary…read morenickel and dime charges, SIU Credit Union delivers none of the savings you expect from a credit union, and doesn't reliably serve the functions of a bank. Get ready to spend hours and hours on customer service calls while not being to access your funds if you keep your money here.

I have done business with this bank many times and can tell you they know about customer service…read more They are friendly and seem to do what they can to keep customers happy. They also have something called a Kassasa account which pays best interest i have seen. They are a small bank with only one in Murphysboro and one in Pickneyville but that does not take away from the services they offer.

From the owner: We want to welcome you to our way of banking. At Murphy-Wall State Bank and Trust Company, we…read moreappreciate our customers and consider each of them in high regard. While we all experience our own financial challenges in life, we respect every person’s individual needs by offering specialized one on one service. We have been operating this way for 150 years and will continue to offer the same great service for decades to come.

I have been with Polar for about 10 years and I will say that they always have awesome customer…read moreservice. Linda is always friendly, prompt and very professional. I had never wrecked a car before (still haven't, my daughter did) but getting a rental and replacing my vehicle was a painless experience with the company. I would highly recommend them to anyone looking for insurance.

After our father's sudden passing, my sister and I needed car insurance in order to provide…read moretransportation for our mother in a car she owned but couldn't drive. The agents at Polar explained exactly what we needed and made the process simple for us. At a time when our lives were full of complications, we really appreciated the help and kindness we received from Polar.