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    Regions Bank

    1.0 (1 review)
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    Personal banking

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    2 years ago

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    Florida Credit Union - Florida Credit Union's Belleview branch!

    Florida Credit Union

    (2 reviews)

    We changed to Florida Credit Union because of their location in Belleview. We banked with Chase,…read moreand Campus for years and never a problem. Since day 1, we had problems. I won't mention every complaint from day1, but I will elaborate on the last episode today 8/6/2025 around 3:55 and 4:00. My husband went to the the bank to make a deposit since we are slowly moving everything to FCU(not now), he had 4 - $100.00 bills and put his card in the teller machine outside, and then of course the $400.00. The machine went completely black and spit out his card to him, but no money back. He did not move and flagged them to come outside. The manager came out, Kenya Betterson(horrible attitude). She said he would have to fill - out a form and we would hear within 10 days. What???? My husband was furious, and she told him that he should of used the drive through or inside instead of the machine. So, let's blame the customer for using THEIR equipment that they provide to the consumer....hmmm what wonderful customer service and professionalism. Well, the problems that we have experienced with those girls is the reason we only use the drive up teller machine. Well, my husband filled out the form, and we are out $400.00. I never had a problem with Chase(so we are going back to them even though they do not have a branch in Belleview) I would rather drive 13 miles than be treated like this from such a disrespectful group at that bank. Of course, Kenya Bellerson, the AVP Of Branch Operations was his point of contact through this ordeal. Very rude, unprofessional, and I am shocked that FCU allows this type of treatment and behavior. Is it that hard to find desirable help at FCU? This is unacceptable.

    Brittany Alfred is an awesome service representative! She really goes beyond for her customers!!!read more

    Regions Bank - banks - Updated May 2026

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