Consistently long wait on phone and in person. Not enough employees to hand the amount of members…read more Was able to get more competitive rates elsewhere.

This it the worst institution on the planet. No customer service. Ther technology is pathetic and…read morehaving POA for my parents accounts, they now tell me that it's not official after having it approved for over 5 years. Can't access to on-line statements because of their awful on-line banking tools. These accounts will be closed asap and moved to a bank that appreciates the business and has CS employees who want to listen to customer needs and exceed them. If I could give a 1/8 star rating I would!

Horrible customer service. The least helpful people I've ever met. The girl "helping" me was super…read morerude.

Updated to 4 stars. They've hired a few new people and the service is much better. It seems like…read morethe staff is more friendly because they are not overworked. Old: This location is horrible. So slow. It appears they are understaffed or something because there is frequently a line and they don't have anyone else to help. Not friendly or helpful.

I don't bank with Chase, but my boss does, and he wrote me a check. My credit union is a few miles…read moreaway, but Chase is right here in my town, so I went to Chase to cash the check out of convenience. I was told that because I'm not a Chase customer, I had to pay a $10 service fee to cash the check. It used to be that a check could be cashed where it was drawn from, but apparently Chase nickels and dimes people. It used to be that even if you weren't a customer, customer service meant something. Now they think that the time it would take for the teller to cash a check written by one of their customers is worth scamming ten bucks for the bank. No thanks - I'll cash it next time I'm at my credit union - no hurry.

I am a landlord and have recently opened a new checking and savings account with M&T bank in La…read moreFayette NY. My tenants have different methods of payment, I accept either cash, check, or NYS temporary assistance. I have been renting my house to my tenants for 20+ years and have never had issues depositing their checks until M&T bank. When I brought in checks for deposit the bank flagged the checks as fraudulent. When I asked for the reason, Edward Loftus, senior relationship banker, stated that it was due to "rent" written in the memo. When I asked a second time why they accused me of fraud, they suggested and accused me of not taking care of my rental property. M&T bank flagged my name and reported me to the fraud department. In an attempt to resolve this, I spoke to Edward several times in person, the fraud department, as well a customer service manager, Tina, over the phone. Tina informed me that this cannot be resolved over the phone, and to go to local branch. I have been to the local branch three times without any resolution. This morning, I asked Edward Loftus to provide in writing, documentation of the accusations against me. After he refused, he told me to leave the bank. I complied. M&T bank is withholding my source of income as a landlord. They are refusing to deposit the checks, refusing to cash them and refusing to return them. Edward is insisting that I close my account immediately. Additionally, I asked him to file a criminal report with police to investigate fraud, if in fact the checks provided to me were fraudulent, however he refused to do it. I was told that the bank will not return my checks to me, and I should ask my tenants for another check, without providing written reason why these checks did not go through with this bank. My tenants have already paid me for the month of December, I cannot morally demand them to write another check when it was not their mistake, but the banks. M&T bank has blocked me from online banking and locked my account where I am not able to transfer my funds to Fidelity, my retirement account. They had misinformed me multiple times reassuring me that I could continue and should transfer money to my retirement, when in fact they did not release my funds to Fidelity. Due to this, I received three Fidelity violations. Now my retirement account is locked for 90 days, creating a huge problem for me. If there is fraud, I need a written official letter from the bank stating of my wrongdoing. M&T bank is refusing to provide any documentation as well as withholding my funds without proper justification.

You know, for being the only bank in an entire town you'd think they would have it figured out…read more It's clear everyone has realized how much of a joke this place is, can't dispense money and can't exchange money. What else is a bank good for?

Cassie was not helpful; she didn't answer questions and only referred us to the website. Afterward,…read moreI checked their rates and they are much higher than what we pay elsewhere with our current credit union. She even threatened to end our conversation if I took more than 30 seconds to respond, while she herself took well over a minute, and at times it felt even longer. It was a waste of my time!

Below one star. SFCU stole my car and I live in a rural area and I am a senior with critical…read moreconditions. This happened during trade-ins where I lost my Honda Fit with no lien and later SFCU wanted me to pay fully for the Nissan with a lousy loan bargain and refused to negotiate. I refused to pay the full amount since it should have been a near even trade-in,, then SFCU repossessed that car without negotiation. They also bothered me with thugs and now crediot demons from Tully, NY that manipulate the evidence and use a shakedown Supreme Court judge in Cooperstown, NY. All of the stress helped to cause blindness in my right eye due to a retinol detachment. So far, lawyers are not helping me, Legal Aid does nothing. It is worse than what I write.