I opened an account at the Fayetteville branch in 2009 because they were walking distance from my…read morehouse and had ATMs in the area. There were a few warm people at this branch (like the woman who helped me open my acct), but when I would go in every couple weeks to deposit checks, etc., I was often treated with suspicion by the bank tellers. For example, my wife and I had just married and I was the only holder of an M & T account. We were getting gifts (checks) from family made out to both of us, and, the both of us standing there in the bank attempting to deposit the checks into my account, we got this weird attitude suggesting that we weren't actually married and there was something suspicious about our transaction, further pressuring us to open a joint account (requiring a marriage license; which at the time was another of many big middle-fingers to same-sex couples). I mentioned to the teller that we had just filed our taxes jointly and that the refund had come direct deposit into my account, to which she tried to argue that this wasn't possible (i.e., that it didn't happen) without a joint account (hello, you're a teller, look in my goddamn account record if you don't believe me!). A joint account might have been a good idea, but we were moving away in a couple months and it just wasn't worth staying with this bank after their ridiculous treatment. This wasn't the first or last weird experience at this branch. Why would a branch treat their account holders so rudely? Maybe I didn't fit the mould of a rich surburbanite? (so common in the area) I don't know, but I'm glad I moved far away and never to have to see these snarky turds again.

We had a mortgage with M&T and the property was located in the Syracuse area. The mortgage was not…read moreoriginally with M&T, but M&T bought the bank so we went along for the ride. M&T turned out to be a nightmare. Payments were not attributed to the loan on the day they were made and sometimes they were "lost" even when automatic payments had been done from an M&T account. They reported us late to the credit bureaus and it took two years to get that straightened out. After six months of this we refinanced with Geddes Bank and have no problems. After M&T removed the late payment from the credit bureau, all was fine for about two years then suddenly it appeared again. Now, years later I am again fighting with them about that one late payment. And, it was my experience that the people in the office in Fayetteville were mean, nasty, and not helpful at all. The further up you went, the worse it got. This bank can do serious damage, so please avoid at all costs.

How often can a drive-through ATM be out of service?…read more A nice alternative would be a walk-up ATM, but this location doesn't have one. No wonder, since it's totally inaccessible to pedestrians despite being in the middle of a village. Lousy hours, crappy location. Maybe we're supposed to be grateful that this is one of the consumer locations BofA hasn't decided to close yet.

Having moved from Ithaca, I was super happy to find that there was at least one branch here in…read moreSyracuse. Granted, it's all the way out in Fayetteville, so the location isn't super convenient for me. The hours are limited. It would be nice if they had some ATM's in the area instead of just this one. Still, it's come in handy to have a branch nearby. I think they're geared more towards financial services/advising than traditional bank transactions at this location, but still, it's been nice to be able to utilize as needed. The staff is always polite and helpful. The short hours and off-the-path location make banking a bit of a pain, but it's still much easier than driving all the way to Ithaca.

This bank made our closing an absolute nightmare. They made major errors on important documents and…read moreseemed completely unorganized. At one point we waited a week to hear if we had approval to close only to hear back that they were "missing" necessary paperwork. This paperwork wasn't missing, it had been sent to them four days prior but somehow got lost in the shuffle. The bank attorney took days to respond to anything and once he did, it was always after 4:00pm. Once we finally got the approval to close (which took almost two weeks) we were crushed to find it wouldn't be happening for another 8 days. This was incredibly frustrating since we had been living with a friend for over a week. I would not recommend this bank to anyone, ever.

Community Bank like the banks in Otsego County, NY do not offer financial advisors. Usually,…read morequality banks offer free financial advisors of quality to customers that have accounts. This bank does not really care about people and profits from predatory lending to struggling people. Their savings account interest rates are beyond pathetic. The local branch closed in the village I live in even though it was a busy branch, it was closed around the same time the drug dealers left the village. I am new to financing, never had to use it. It just seems predatory and creepy. I was given a 11% interest for a personal loan. One star review type of credit report companies like Experian and Transunion did not help my credit score even though I have paid my bills on time for more than 40 years. I was quite happy when I was just cash based. The problem entered when I tried to sell my main property to relocate out of NY. Community Bank would not let me use my property (has no mortgage) as collateral if I moved out of NY to purchase another place in the south, as I want to downsize and move south for my health and well-being. I need more sunshine and want to move near an ocean beach area. I am 60 years old, mixed race female. Basically, Community Bank provides minimal services, and I feel my retirement is being ruined by scams for years, and now predatory lending.

I've been coming here since moving to the area in February, and I haven't been disappointed by this…read morebranch in the least. Everyone is always very quick and friendly at the drive-up teller, and the few times I actually had to go in for anything, they had me bring my two little dogs inside so they didn't have to sit in the car or so I wouldn't have to come back the time it was too hot for me to feel comfortable doing that anyway. They also always give them treats when we all stop by, which is awesome! There's never been any lines either; usually a quick in and out.

I love doing business with Berkshire Bank. Every individual that I have dealt with at Berkshire…read morewas courteous, knowledgeable and professional. My most recent dealings were with Ms Donna Maxwell. Her help was invaluable and solved my banking needs . She handled my accounts flawlessly and ensured my money stays at her bank. In my dealings with other local banks, I've been very disappointed , so I really appreciate the work Donna has done for me. Ms Maxwell is an outstanding employee and I hope she gets the recognition she deserves.

I came here recently to open up a new bank account with my Dad since they are offering a better CD…read morerate than the bank I currently have money in. This was my first time in the building which is fairly new. Everything is so fancy looking and well kept up. When you walk into the enormous and beautifully done lobby you see offices. The bank tellers are at the left in another room. The bank teller area is large, bright, and spacious. My Dad has been in the previous day and had an appointment with Heidi Taylor and we were able to get right into her office. The entire process of opening the code was very easy and painless. Heidi was very helpful explaining anything that was different than the 'normal' such as their popup CD. I was in and out within 30 minutes. I highly suggest coming here to open an account and to bank. It was a great experience and I am happy to have left my money there.

I called the Bank to ask if they could exchange cash dollars for rolled quarters. Since we are…read morestill in the midst of a pandemic, I wanted to make sure there was no coin shortage. The man I spoke to stated they could certainly exchange two rolls, $20 worth. Two hours later on my lunch break I drive to this BOA and the woman at the desk tells me I cannot exchange coins unless I'm currently banking with them. I told the woman I just called today and they did not inform me of this. She simply said they must've assumed I was a client when I called. She was rude with me, presumably because I'm young and have visible tattoos. If this really is BOA's policy, they should inform someone calling in advance about exchanging coins.

Bank of America is a pretty solid bank from what I have seen so far. The employees all seem willing…read moreto help and have a generally good demeanor about them. The bank is located in a kind of bad location because they only way to enter it is through the entrance to Wegman's which it is located right next too, but other than that I would say that it is a great location to do your banking