The most unprofessional, egomaniacal "doctors" office I have ever been to.
My accident, prior doctors, 3/4 MRIs, and PI lawyer are all in Colorado. I recently moved to Texas and was referred to Integrity Pain Management for my lower back pain and to get an MRI on my knee.
Despite the equipment being in San Antonio, I was told Dr. Latch would not preform PRP at the that location, and he only does it at his other office in Colorado.
That's wasn't a problem so I booked travel to Colorado. The San Antonio office said they would send my lower back reports to Dr. Latch to review and decide if I was a good candidate and that he would give me a call. Meanwhile, I was to get my knee MRIed and have it reviewed by Dr. Latch. I never received a call from them and had a hard time reaching them for about two weeks. When I finally did get through, I was told Dr. Latch would not preform PRP on my back but had no issue doing it in my knee which I had learned had a tear in the meniscus.
I called the Colorado location to get it the appointment set up and was told it was for treatment on Jan. 27th. On Jan 24th, I few from San Antonio to Denver. On January 25th, I received a call from the San Antonio business telling me the appointment in CO had been canceled. After a long time on the phone, they danced around some beautifully crafted lies as to why they could no longer see me.
Reason 1: at the age of 22, I was too young
Reason 2: there was no funding from my Colorado-based PI attorney. I offered to pay out of pocket.
Reason 3: after close to two months, the doctor hadn't seen any of my MRIs.
Reason 4: after the doctor saw the MRI, I was apparently supposed to have a follow-up for what treatments I can/want/should do. I never spoke to him, saw him or had this appointment scheduled.
Reason 5: The legal agreement was reached with the Texas business, not this one in Colorado. Apparently the two offices don't work with each other except that they make calls for each other, transfer and work at each other's locations, have an instant online chat together, communicate in other ways, share the same doctor, use the same new patient paperwork, and the SA location canceled my appointment in Colorado.
Reason 6: I needed to try other things first like chiropractic or steroid injections. Both of which I had already done before my very first visit with them in SA.
A simple apology for their major screw up would have been sufficient; however, they love to argue and continued to lie about what had been said and done. The front desk lady and Rachel are condescending and don't want to deal with their mistake. In the front desk lady's own words, "above my pay grade."
You wasted two months of my time, a flight back here to Colorado, a piece of my sanity, and increased my suffering. You are incompetent, rude, and I can't imagine that you'll be in business much longer. Dr. Latch hides behind his front desk employees and doesn't have the balls to own up to his businesses mistakes. read more