The management team, Anjelique and Barbara, are wonderful. They were helpful above and beyond when…read morewe moved, and they address any request for help promptly and effectively. During the recent fire at SPS they kept us updated on all the recommendations for our safety and installed huge air purifiers throughout the building "just in case". They also organize a range of fun get togethers and are always looking for ways to make The Flats a warm and comfortable place to live. Five stars plus!!

Since moving into this property, I have experienced a number of concerns that have required…read morerepeated follow-up to get addressed. The two most recent issues have been particularly concerning. After my refrigerator failed and had to be replaced, maintenance staff placed a visibly dirty replacement refrigerator in my apartment. This was not the first refrigerator-related issue. After the third incident involving my refrigerator and resulting food loss, April, the Property Manager, acted as though reimbursing me for the food I lost was a favor rather than an appropriate response to a recurring maintenance problem. I also reported a concerning stain on my ceiling. Rather than conducting an appropriate investigation into the source of the staining or checking for moisture, maintenance staff told me it could be caused by cat urine from the apartment above seeping through the ceiling. Maintenance staff then told me they could spray the ceiling and make it look as though nothing had ever been there. As of this afternoon, I have been informed that their solution remains to spray the affected area with a concealer/stain blocker and monitor whether the stain returns. No professional assessment of the moisture level or source of the staining has been communicated to me. I have now contacted an outside contractor to assess the area, test the moisture levels, and provide a professional opinion because I want the source of the staining evaluated rather than simply concealed. Equally concerning has been the way my concerns have been handled by April, the Property Manager. When I expressed my frustration regarding these repeated issues, April characterized me as "disrespectful" and told me what would and would not be "tolerated." I experienced this interaction as a microaggression. Labeling my direct communication as "disrespectful," rather than addressing the legitimate concerns I was raising about the management of my home, was both inappropriate and troubling. Residents should be able to firmly advocate for themselves without their tone or demeanor becoming the focus of the conversation. I subsequently documented my concerns in writing, including concerns about that interaction, and multiple emails have gone unanswered. Management has continued to communicate about maintenance while ignoring the substantive concerns raised in those emails. Between the repeated need for follow-up, recurring maintenance failures, receiving a dirty replacement appliance, the handling of reimbursement for lost food, the explanation that a ceiling stain could be cat urine seeping through from another apartment, the continued plan to conceal that stain without first determining its source, unanswered emails, and the way I was spoken to when I challenged these practices, I have lost confidence in this property's management. I would strongly caution anyone considering moving here. Based on my experience, the maintenance staff and April appear incompetent and incapable of providing the responsive, professional property management residents should reasonably expect.

I had an amazing experience working with Dylan and the management team both finding and leasing the…read moreperfect apartment! The property itself is beautiful, and the amenities for surpass anything I've seen in the area and trust me. I looked at a lot of places I think having a leasing agent like Dylan truly made the difference and I should know because I'm in sales.

Excellent communication and maintenance team. Shout out to Kayla for her courteous and friendly…read moreattitude!

Was pressured into signing for a background check on myself and my wife even after we stated many…read moremany times that we did not know what we were doing. They pressured us and basically took $155.00 for nothing. We declined the apartment within 36 hours. They had no need to run a credit check but still did under less that ethical tactics. Be careful you never sign anything unless you are positive you are moving in. We looked at 6 other locations and clearly said we were only looking at ALL places and were not pressured at any other complex. Horrible business ethics.

I don't know what these other reviews are talking about. This is one of the nicest apartment…read morecomplexes in town, with the security to match.

I cannot thank Rebecca at Rosemore Gardens Apartments enough for her help!!! I moved from across…read morethe country. Rebecca helped me from day 1 and it made my move so much easier. And, my apartment is BEAUTIFUL!

Under Janele's management, there's no order here. Life is so hard. There's no discipline or…read morecleanliness, and everything runs very disjointedly. When I report a problem in the apartment to her, it's as if she doesn't hear me. When I call maintenance, they don't show up for a week. I had a gas leak, and we waited five days for it to be fixed. Also, the power went out in the kitchen because the outlets were old, and we lived without electricity for three days. She doesn't even notify maintenance. The elevators weren't working for two weeks. The carpets aren't vacuumed. When a maintenance worker did come on time and did a perfect job, I asked her to have him come fix things the next time something breaks. But she said he wouldn't be able to come anymore. She's making things worse and worse. It's impossible to get to the tennis court on weekends because she put a lock on it. I think the management here needs to be replaced because the building is very nice and the location is great too. But it's such a mess here that it's hard to live here.

One of the worst places that I have ever lived. All kinds of tenants. Many years ago (25), it was…read moregreat, but new ownership is two young guys who care nothing about the residents. I had to leave after one year. Homeless people have been found sleeping in hallways and some renters are vagrants (immigrants) and do not speak English. Fights in the parking lot among teenagers, smell of marijuana, and for me it was terrifying. 2 young guys own it and do absolutely NOTHING. In order to do laundry, one must take their laundry down to the basement which is creepy and many times the machines are inoperable and will not return your money when dysfunctional. Elevators break down :( I recommend that you seek other residences as you will never feel safe! BTW....packages are frequently stolen! Run, Run, Run, better yet.......Pass and go elsewhere!

!!!BEWARE!!! You may never realize how this property treats tenants until you move out…read more After more than two years as a loyal tenant, Wyncote House confiscated my entire security deposit and grossly overcharged me for so-called "cleaning." Due to unavoidable logistical and time constraints at move-out, I could not be on site- a family helped me move. I arranged for a professional deep cleaning on my move-out day; however, the cleaner was unable to access the property due to entry restrictions. I was never informed of this issue and only learned about it weeks later, when I received their notice. I responded immediately, expressed my shock, and clearly stated that I was fully willing to pay whatever was required to have the unit professionally cleaned--at any standard they requested. Despite this, the property withheld over $1,700 for "cleaning" a two-bedroom unit. Worse, they charged me for the replacement of the refrigerator, range, microwave, and bathroom vanities. These items were not damaged. They were used normally and were in good working condition up to my final day. Had anything been nonfunctional, I would have requested repair or replacement during my tenancy, which would have been their responsibility. I did not--because everything worked. Instead, management mischaracterized routine cleaning needs as irreparable damage and used my move-out as an opportunity to replace items at my expense. Their itemized charges were excessive--for example, $100 just to clean a microwave. After exhausting my security deposit, they demanded an additional $1,100+. This was done knowing I had already moved out of state and was effectively powerless to dispute it. This behavior is deceptive, unethical, and unacceptable. My candid advice: avoid this property. If you do choose to live here--or already do--document everything and be prepared, because this could very likely happen to you when you move out. Consider yourself warned.

Run from this poorly managed apartment building. It has been one of the worst experiences in…read moreapartment living. I have lived with flooding-pipes , leaking, banging pipes, broken plumbing, backed up pipes, no water pressure, broken garbage disposals, trash all over grounds, the list goes on. Many people have moved out over past year due to poor management. Run.

Love the cat windows! I've seen a few of the apartments here while staying with a friend that has…read morebeen on a couple, and another friend. Pretty area of town, and nice complex. I do wish that the appliances were more up to date. Overall, pretty nice apartments!

love this place! Vito is great! management office is great! bravo Mary and Kayla! I enjoy living…read morehere and feels at home.

The apartments building is nearby Abington Friends School. There are many international student…read morefamilies living here. Some markets and restaurants are around it. It's convenient to live. The gym is small, but good.

Don't be fooled! 1. If it's always been a dream of yours to…read morestar in an episode of Big Brother, move in! Surveillance is important if it's being used for the safety of tenants, etc... but theirs is also used to send security to attempt to intimidate the residents, accuse tenants that their relatives (children, grandchildren, etc...) were behaving badly in the hallway, fine a tenant that didn't notice their dog had an accident (without warning), patrol the visitors being escorted by residents. Where was surveillance when a young man was being neglected and starved to death by his own parents and caretaker in one of your premiere units? He died alone in his unit. No one noticed 2. Danger to the Tenants Lulu Lemon robberies-sometimes multiple times a day, causing unnecessary danger (police chases on the sidewalk where babies are pushed in strollers and dogs are walked) Recent Violent Robbery with an AK15 style rifle and sword (9/28/25) Madoff style con man resident (being investigated by the CFTC and Upper Dublin Police) 3. No Transparency Once Management becomes well aware that word is spreading or they have no other option, they'll finally send an email to "inform" their tenants. It could be weeks or an entire year later. This was true after a death in the building brought added security, news cameras and the story was about to break on local news channels. There was a major flood that affected residential hallways, multiple apartment units. Residents were displaced, there were obvious signs of drywall and flooring damage, RestoreCore remediation trucks, etc....Residents were finally informed Recently, an AK-15 style rifle and Katana sword were at the center of a violent robbery at The Promenade (9/28/25) An email went out over a week later. 4. Do you want your very well behaved children to be targeted and uncomfortable where they live? Management will demand your young teenagers are supervised, whether they're in the court yard or any indoor common area. They'll ask, "Where is your mom." Forget about having friends over. During Spring Break, my daughter was told, "She could only have 2 friends enter the building because they were on high alert." During an eclipse viewing (where I was already "supervising"), security and the Manager came over to "check" Your child had zero access to the gym, even with supervision, until they're able to vote. They can't use the pool unless a lease holder is present. That means if you're not home, a nanny or grandparent can't bring your child to the pool. The age for a teen to be able to go to the pool alone is ridiculous! *Discrimination* 5. Following the chain of commands means nothing! Management doesn't care! Corporate cares less! Nepotism runs deep! They don't have the courtesy to respond and all cover each other. Good luck if you have any real issue. It will go unresolved. 6. The pool: Residents are limited to guests, even though it's completely empty, except for Holiday weekends. Infants count as a guest. "it's not a country club." 7. Schindler Elevators They are constantly inoperable and could take weeks to fix. The community has many handicapped and elderly residents 8. Money Grab: Fines month to month fee- $300 12 month lease, many residents have requested and been denied longer leases. Daily/ Corporate rental- the bottom line is more important than the safety of the building Party Room rental-As a resident you get no discount/courtesy. You will pay the same price as non-residents. They encourage renting their "party space." versus giving the residents the ability to use the common space as a courtesy/ no charge. 9. A newborn baby: If this changes the occupancy limit, you'll be asked to find a new apartment asap 10. You want to be back in Middle School Most of Management lives there. If they are working and you enter the office, you are made to feel like you are bothering them...rude and dismissive. If they are off, and you pass them in the hallway, there probably won't be eye contact and you definitely won't get a hello. I was called into the office, the door was shut, the Manager and Assistant Manager interrogated me. I was accused of spreading a rumor, "it's come to our attention that you're saying one of the residents caught cancer from mold in their apartment. We take this very seriously. It is grounds for eviction." I heard the gossip. A version of the story was very true. According to a couple that previously lived there, they had a very serious mold issue and the wife was immunocompromised. They moved out because Management mishandled the remediation. A prior yelp review details their experience. Once you sign on the dotted line, you'll see Management doesn't care about their residents. Their pat response is, "this is apartment living." The best residents, resort living and the convenience of retail (that leave in the middle of the night) doesn't make up for this management team. Harold, Bernadette and maintenance are the pros to living there!

My current review as of November 2023 is just based on my pre-leasing experiences thus far, and…read moreI'll continue to update once I officially begin being a resident. General apartment info/fees: - Upfront/one time fees: = $75 app fee = Deposit (may be more):$1000 deposit vs $199 non-refundable deposit = $200 admin - Monthly fee: None. Utilities are not included. - Parking: East building has 1 free spot in the garage. $50 for an extra car in the garage. West building you can park outside for free. Under cover (kind of a garage) is $150 a car and reserved. - Guest parking: Free - Floors: Technically 5, but the 1st floor is reserved for the garage, stories, leasing, etc; - There is a mailroom, Amazon lockers, and package room - Internet: Verizon Fios and Comcast - No appliances use gas. All electric. Pre-leasing Experience September - October 2023: - Staff: This luxury apartment complex has a team to actually pickup the phones! A lot of other apartments in the area seem to have this plaguing problem where they don't have enough staff to pickup calls or returns calls. Maybe the team has missed 1 of my calls, but they have always returned them or picked up the next time I called and has been #1 in doing so. Ileen and Mac were great to talk with about the Promenade and receive tours from. - Tour: I've had 2 tours since I wasn't exactly paying attention to the tee the 1st go around. Future resident parking for the tours is between the 2 buildings in front of the leasing center on the opposite side of Kilwins. I would recommend that it be mentioned in the tour emails since I wasn't sure where to park or to go for the leasing center initially. Also, I don't think there was sufficient Future Resident parking on my 1st tour since it was already occupied. Could be random people using it for shopping. Regardless, the tour from Ileen and Mac was great! They showed me 1BD and 2BD model apartments, the various amenities, both buildings, and answered my bajillion questions. - Website: For a relatively new and luxury apartment, the website doesn't match. It feels like something designed a decade ago. Maybe my current Apartment (The George) spoiled me with their site, but it is lightyears different. The overall website for the Promenade feels clunky and not a consistent experience. Using "Lease Now" to view floor plans or available units is an odd experience. There are no virtual tours available of any units or the apartment complex. Photos on the website appear to have inconsistent quality, copyright mumbojumbo, sizes, and there aren't enough photos to make up for the lack of virtual tours. You miss out on a lot because of that. There is also no specific distinguishers between photos for a 1BD vs 2BD. Why does that matter? It is because a 1BD does not include a fridge with a double door and water dispenser and potentially other amenities. Another spoiled complaint of mine is there is no apartment map on the website to easy view where units would be and amenities. They do have paper print out copies, and I attached one to the review, but it still could be an experience that could be improved. There aren't a lot of filters or organization to the floor plan madness on the site. So it can make searching for an apartment to be tedious if you had a specific floorplan in mind. Regardless, I feel like the website is archaic and should have a massive overhaul. - Application/leasing: Was waitlisted for a 1BD for a while, but I won the lottery (a joke) and was able to get through to apply. Overall they require a lot more information for the background/credit check then what I recall doing for previous places, but I guess everywhere is different. Application was quickly accepted, and I was able to place a deposit. In the end though, I chose Residences at the Promenade because I feel like the location, amenities, the staff, apartments themselves, and more provide the best value. I wholeheartedly recommend this place based on my pre-leasing experience.