He charged me $195 to replace a clasp on a silver necklace and bracelet and to simply clean it and it took three days to get it fixed. And told me it would only be $100 and when I get there, he makes me pay 195 to get it back Extremely overpriced read more

Extremely Disappointed: Watch Retuned in Worse Condition I brought my watch to Regency Jewelry based on their glowing Google reviews, hoping for a simple evaluation and estimate on cleaning. I met Bob, who was kind and seemed knowledgeable. He said it would be sent to their "watch guy" and quoted a turnaround time. When I finally got an update, I was told my watch was rusty and probably a fake (Omega). That was a huge red flag showing a lack of knowledge and expertise. Then, when I went to pick it up, the story changed. Now it was probably real but "not worth fixing" because the party's are too difficult to source. Fine. Frustrating, but I accepted that. The real issue: when I got the watch back, the crown fell out, and the watch no longer keeps time. I have them a watch that worked albeit in rough shape, and I received back a non-functioning. No accountability just a shrug and gaslighting. I stayed calm out of respect for Bobs advanced age, but let's be clear: my watch was returned in significantly worse condition than when I brought it in. That's unacceptable. I'd give myself 0/5 stars for taking my watch to Regency. What a mistake that was. read more

If you're looking for some beautiful jewelry, you can't beat Regency. They have Rings, Bracelets, Necklaces, Earrings and even some vintage clocks that you'll love! Check out their blog; lots of information. Enjoy! read more

Regency Jewelry - Rings - Jewelry Near Me - Los Angeles, California

This is a great business! Vintage and beautiful. I purchased a vintage pair of cuff links with a small, cone-shaped red stone ( tiny) that fell outta one of the cuff links. I bought these cuff links as a gift from a small shop around SantaBarbara more than 10yrs ago. Wanted them repaired. Took the pair to RJ's - waited a week and returned to get them. I cried, honestly. The cuff links looked better after than before. Lol. They shined, and the stone was replaced!! This business is restoration heaven - no joke. Call, make the appointment, take the time. I appreciate the artisanship, the workmanship of the proprietor. I'm on my way again to have more of my vintage pieces. Perfect in every way. Trust them to do a beautiful job. Thx read more

Absolutely wonderful - will be coming here for all my jewelry needs from now on. Bob is kind, knowledgeable, thoughtful and very helpful. I highly recommend seeing him; I found him to be very trustworthy and reasonable. read more

Excellent business; super knowledgeable, organized, efficient, and friendly! Thank you, Bob!

I didn't know that I needed an appointment and luckily they were in between appointments- fixed the watch within those few spare minutes and I was out the door. Too good read more

Excellent watch repair on site. I was recommended to them and have used them for several years and will continue to do so, as well as recommending them to friends and colleagues. read more

Wow, the vintage jewelry is incredible, you must see. Whomever receives your gift to them will treasure for a lifetime, then pass to next generation. Not only is the jewelry magnificent, they restore vintage pieces. They take intricate care, restoring back to looking like, you just bought it. I Only trust my treasured pieces to Bob and his team, they are phenomenal. Thank you so much for your quality work. read more

Please go see Bob for any of your jewelry needs. Whether you want to sell something or get something fixed he will take good care of you. Took a wedding band to him and he purchased for a super fair price. Also took great care of my watch so it fit me perfect and the way I told him I wanted it to. Thanks Bob! read more

A bent antique engagement ring. Friendly Staff. Two minute repair. No Charge. Five Stars. read more

Regency Jewelry is the best jeweler in town! i took a ring in for repair. needed to replace a prong holding the center stone in place. they repaired the prong, polished the stone and cleaned the ring. when i went to pick it up, it looked like a new ring. the owner is incredibly nice + helpful. i went back a few weeks ago to have him look at a pair of diamond earrings that i received for a gift. just needed him to check the color and size. he looked at them, gave me his expert opinion on the quality, cleaned them and didn't charge me anything! he's got a customer for life. they also sell beautiful estate jewelry. if you're looking for a unique gift, this is the place to go. read more

I dropped a bracelet off to be shortened in 2011 and completely forgot about it. I picked it up today; they kept it safe for almost three years, shortened it to the prefect length and polished it to a brilliant shine! What an honest business! I have also purchased custom items out of their catalogues. They have great customer service and are on point with their communication- whether it's via the phone or email. I am incredibly pleased and impressed with their level of professionalism and honesty. Have jewelry needs? Consider Regency! read more

Regency Jewelry - Jewelry Near Me - Los Angeles, California

I have been coming here for over 20 years and now my children are becoming loyal fans, too, of Regency Jewelry. Their expertise in the world of gems is unparalleled and their knowledge of the different jewelry styles through the ages, is quite impressive. There simply is no one else that compares read more

Excellent. They are amazing, friendly, and knowledgeable. Extremely happy that I stopped in for some battery replacements and a new watch band. If you are into antique watches, clocks, display clocks, and jewelry, then you should definitely visit this place as well. I will not go elsewhere from now on. read more

I had a HORRIBLE experience and will never return to Regency. He did not repair my jewelry properly and charged me twice for the same repair. When he then told me it would be over one thousand to fully repair, I suggested contacting where I originally purchased it from in NY. He became extremely rude and angry that I would be going somewhere else and wasting his time. I sent it to be repaired in NY and was told his repair was faulty and that he is a crook. I will NEVER walk into Regency again and I will tell all my friends about this horrible experience read more

PLEASE BEWARE! I took an 18K gold ring with tiny diamond side detail in to be sized. After being quoted a week, I followed up and was told it would be another 3 weeks. A month to size a ring seems pretty outrageous but I understood. When I picked up the ring... the diamonds in the side were yellow... the store told me that they were yellow sapphires and always had been. No, not true. Also on the receipt provided by the store themselves, it clearly said gold and diamond. The stones were not even yellow before. After a long lecture from the owner "why would I exchange them... this ring has been very difficult for us to size... it was always sapphire" I gave up. HOWEVER, I took the ring to a very reputable jeweler today who looked at it and said: "what have they done to the diamonds, they have fried them". So... they were not sapphires, they were diamonds that were destroyed during the sizing process. I understand that these things happen and if they had been honest I wouldn't have caused a problem. Just don't lie to my face please! I have ALL of the documentation to prove this, including original receipt plus pick up receipt and photos from regency, and official certification from another jeweler that they are diamonds that had been destroyed during the sizing process. PLEASE do not take anything of value to this jeweler. The fact that they lied to me to cover up their botched job is outrageous. I'm filing a complaint but just wanted to let all my fellow Los Angeleans know about this! read more

Great Service and team, So nice and kind. Repaired my Clip on Sterling Earrings, Clip was off and repaired it in a minuet. Also replaced my Watch battery in less 5 minuets. Excellent work , good prices and fast. Excellent. Parking in back also. Thank you all. read more

They are very good at fixing jewelry, but some of the people working there are sometimes not very tactful. Others are very helpful

My girlfriend is a longtime Regency customer who recommends them often to friends. So when it was time to propose, there was no question where to go for the engagement ring. I'm pleased to report she said yes. But maybe I should feel at least a little insulted that she seemed even happier when she saw that the ring came from Regency Jewelry! Thanks to Bob and Roseanne for their excellent service and helpful guidance! read more

After a somewhat 'awkward' start, these people shaped up and the watchmaker did such good repair on my Mother's watch=and in record time-that I'm in total awe. The price was more than fair, although more than the watch was worth-which they made sure I knew. But they all seemed to understand my sentimental attachment and my insanity about the whole process. Now I'm seeking out some other treasure in some thrift store which I can have repaired there-I know they do a great job 'resilvering' and the also do ESTIMATES of jewelry and silver: you have to make an appointment as the person who does it does NOT work for the store, but these people are so professional-THEY BELONG on 5th Ave In NYC, except we need such a first class operation in L.A. They are closed Monday and tuesday i think so call beforehand-I had seen the shop for years and can't express how sad I am that it took me so long to find such a phenomenal place. Committed to excellence , with a sense of humor-a necessity when dealing with me. read more

i have a white gold ring with diamonds that i completely scratched up because i'm a moron and forgot to take it off when i was working out and lifted some dumbbells! argh. (talking about dumbbells... i guess that would be me!) anyway it went from nice pretty shiny to looking worn and weary. then i actually tried to polish it at home with toothpaste, usually that does the trick on metal things but these scratches were just too deep. i took it to a jeweler on hollywood blvd and he said it had to be rhodium plated after it got polished and he didn't have the stuff to do that. so... i yelped it and found regency jewelers. i've passed this place many times zipping down 3rd street in weho while muttering at the slow moving drivers and traffic! i came in, a very lovely lady kay helped me out, they polished the ring and rhodium plated it in 15 minutes. cost was $65. to me that was a little steep (hence... 4 instead of 5 stars), but the job was done quickly, nicely and pleasantly. as others have said, this is a very vintage down home feeling kind of jewelry store. if you're turned on by vulgari, this is not the place for you. but if you just want some earnest one on one old world style service, this is a good place. i don't have much jewelry (i mean what am i, a rapper?!) but if i needed a good fix i would definitely come back here. i would actually try to get a slightly better price next time and see what happens, but they definitely did a good job on this job.... i have seen some negative reviews here. i do know that fixing jewelry is a delicate maybe dangerous task. flames are often involved (if you're sizing!), so there's definitely a risk of ruining or burning a piece. but what i can tell you is my repair here was a simple one, and they did a nice job and were a nice place.... ;-) read more

Just got my watch sized here. The gentleman sized it perfectly. It cost $20. The vibe in the shop is super cool, retro, old school. Definitely will be back, definitely will recommend to friends. Great place! read more

A dear friend, who is a goldsmith, suggested I go to Regency, when I wanted to have a necklace repaired. This was back in the late 90's and Regency has been my go-to jewelry repair and retail shop ever since. I own a lot of vintage pieces, and Regency is able to do cleaning and repairs with the attention to detail, those pieces require. Bob is an expert appraiser, and always has interested new and vintage pieces in the display cases. With the added convenience of parking in the back of the building, what is not to love about this place! read more

Such nice people. I needed a ring cleaned and links removed from my watch. They were so friendly and helpful: cleaned my ring beautifully and made my watch a perfect fit. I enjoyed looking at their gorgeous collection of interesting jewelry while I waited. The whole thing took under five minutes! Now I want to go shopping there! read more

While we only came to look- no purchases yet- I was very impressed with this little shop. They have a beautiful collection, and are just super nice folks! read more

I have been going to Regency since the early 80's. I will not go anywhere else. Their work is awesome.

Exceptional service, value, and work. I had a ring sized, same day, for a reasonable price. I had a broken watch that I took to two other shops. One said, $200 or forget it, one said, $60 but I really don't want to and you better pay in advanc. I could not believe other watch repair shops turned down work! They did not do that here, they gladly fixed the watch, for only $35. I like their work ethic and great customer service. read more

My necklace broken and they were able to fix it. I never thought I would be able to wear it again, but It looks great! Very helpful. Thanks! read more

I went to Regency for the very first time recently and had the pleasure of dealing with Rose Ann. She was both warm and professional. The ring that they "created" for me was absolutely delicious! It was all around a terrific experience so my thanks again to Rose Ann and Randy. I'll be back.....and I'll tell my friends!!!! read more

Bought the engagement ring for my fianceé here! Truth be told, it was the very first ring that I looked it - I had just begun the search. I showed Bob a picture of a vintage ring that I was looking for and he happened to have one that was of a very similar style. It was meant to be! Most importantly, Bob is honest, direct and very helpful. He gave me ample time alone to make my decision but also discussed the history and quality of the ring I was looking at. I never felt pressured at all... and my fianceé loves the ring! On a side note, they have a pretty awesome collection of watches and clocks... I might be back to get myself a post-wedding present. Thanks, Bob! read more

You need look no further for jewelry / watch repair. The screws attaching my heavy stainless steel watch band to the case sheered off flat. I took this watch to six other stores all of which told me they did not have the skills to drill out the old screws, rethread the sockets, and replace them. I sent it to the manufacturer and they returned it to me unrepaired. I spoke to Bob at Regency and sent him an email photo of the problem. He quoted me $50.00. I then brought it in, and one week later it looks like new. Absolutely perfect repair, I could not be happier with the service or the price. read more

Have known of Regency jewelry for about 15 years. Have had repairs done there many times. Fare prices, work done when promised and at the price quoted. Gracious staff. Trustworthy. Great experience. Definitely my go to jewelry store for any repairs, not to mention an amazing collection of jewelry pieces. read more

The folks at Regency Jewelers greet me by name! I've been coming here for years and I have always been satisfied with the service they have provided me. I love their estate jewelry and you've got to stop in to see the clock collection. read more

somehow my wedding ring had a clean, clear split in it. not sure how that happened, but it didn't matter, because i went to Regency Jewelry at the recommendation of a friend and couldn't be happier. not only did the do their best to save the inscription, the work was flawless. and after taking time to shine it up, it was like i was at the alter again. i couldn't believe how absolutely beautiful my ring is and how much the diamonds show. (it actually made it seem like there were more of them. you can thank regency jewelry honey.) parking in the back was great AND the service was amazing. they made me feel like i was an old friend, and soon i will be. anytime i need something done in the jewelry department (hint, hint, honey) i'm definitely going back. five stars and hopefully more to come. read more

After moving from New York in 2009, I was in need of a trustworthy jeweler. I was fortunate to have found Regency. Bob, the owner, is consistently straightforward and detailed in his process with each repair. He and his team are professional and pleasant throughout every experience --- whether a repair or a new purchase- I have had nothing but great experiences with them for the last five years... read more

I went into Regency Jewelers on a whim because I was across the street at a restaurant. The store has an old fashioned feel to it. I was surprised to see a large collection of unusual vintage watches and an even larger estate jewelry section. The people were very helpful and very knowledgeable. In fact I ended up purchasing a vintage piece of jewelry for my fiance. We went back a week later to look again and for a small repair of a family watch. They took care of it, no charge and they were just as kind and helpful as the first time. I can highly recommend this store for any watch or jewelry needs. read more

super nice and helpful, cleaned my necklace in no time, will definitely return

Rob and everybody at Regency are the best!!! They did a wonderful job fixing my classic old Heuer watch. I'll never go anywhere else!

You are leaving your precious metals and gems in good hands. Wonderful company! Great price, great service, not pretentious, and very reliable. They repaired and increased the size of my mother's wedding band for Mother's Day. When I picked it up the ring looked brand new! I don't Yelp very often but this great experience compelled me to do so. read more