Insignia purchase May 2018 Absolutely fantastic. Crystal…read moreMotors went the extra mile. Rectified a brake problem under the warranty - we rang to enquire about the problem, they said bring it in and sorted out the problem there and then. Even dropped us in to Starbucks in town whilst the work was being done (thank you Sam). No quibble and no charge. Top service.

When I purchased my Landrover Discovery from Crystal Motors I was assured that all problems that…read morecould potentially happen would be covered under the "NO QUIBBLE WARRANTY"...... DON'T BE FOOLED !!!!!!!!!!! its an in-house warranty and worthless. Nice salesmen though. I identified many problems with the vehicle prior to collection and many more after collection including: severe power loss, leaking steering box, sunroof severely leaking and motor corroded, central locking faulty, passenger window faulty to name but a few of the faults. After many phone calls and letters they actually took the vehicle in for repair and despite having the vehicle for two days actually done nothing to rectify anything. I don't expect to spend £6000 on a vehicle and then find the need to spend over £2000 to put it right. Despite many month's, letters and phone calls I find the after sale care at Crystal Motors to be more like NO CARE !. If you call them they will not call you back, there will fob you off.....constantly. Once you do get there attention via legal intention they will call you back promptly, make an agreement then not follow through. Should you then chase them further they definitely call you back, not to deal with the matter however but to issue abuse and threats of violence towards you. I am now pursuing this matter legally as a year has nearly elapsed and this matter is still not resolved.

Had an aweful experience here while looking to buy a car. The man was very agitated about my 2 year…read moreold, proceeded to ask us to leave the show room and then when we said we had had a horrible service he followed us down the street to our car being aggressive and taking pictures of our car and children!!! Do not go here avoid avoid avoid

The car I bought wasn't a bad buy, just shame they polish them with polish that covers any blemish…read more After a couple of spots of rain, the polish washed off and the scrapes showed. Not exactly what I would call an honest sale!

A couple of weeks ago I went to Wollaston Motors to try to buy some oil for my car. I'd previously…read morehad an Audi that had a special oil that had to be bought from the dealers and wanted to know if my new BMW suffered from the same fate. After being shunted around until I found the 'parts' department, we found ourselves waiting in a warehouse-like area being totally ignored by the chap behind the counter. He was asking a lady detailed questions about her car and when she shrugged, he admitted he didn't actually know what difference it made anyway because he 'wasn't a technician'. We could hear people moving around in the back but he neither acknowledged our presence nor (obviously) called anyone to come and serve us. After 10 minutes of being ignored, we just walked out. I doubt he even noticed. Yes, OK, we were there for a container of oil, but for all he knew, we could have been after £2k worth of alloy wheels - and yes, we know how dear some of them are because we had plenty of time to stare at the price list whilst we stood there with our invisibility cloaks on. Poor show BMW - I expect better. Considering the guy at Audi not only sold me the oil but took the time to go out in the car park and top it up for me, you've got some catching up to do.