Insignia purchase May 2018 Absolutely fantastic. Crystal Motors went the extra mile. Rectified a brake problem under the warranty - we rang to enquire about the problem, they said bring it in and sorted out the problem there and then. Even dropped us in to Starbucks in town whilst the work was being done (thank you Sam). No quibble and no charge. Top service. read more

When I purchased my Landrover Discovery from Crystal Motors I was assured that all problems that could potentially happen would be covered under the "NO QUIBBLE WARRANTY"...... DON'T BE FOOLED !!!!!!!!!!! its an in-house warranty and worthless. Nice salesmen though. I identified many problems with the vehicle prior to collection and many more after collection including: severe power loss, leaking steering box, sunroof severely leaking and motor corroded, central locking faulty, passenger window faulty to name but a few of the faults. After many phone calls and letters they actually took the vehicle in for repair and despite having the vehicle for two days actually done nothing to rectify anything. I don't expect to spend £6000 on a vehicle and then find the need to spend over £2000 to put it right. Despite many month's, letters and phone calls I find the after sale care at Crystal Motors to be more like NO CARE !. If you call them they will not call you back, there will fob you off.....constantly. Once you do get there attention via legal intention they will call you back promptly, make an agreement then not follow through. Should you then chase them further they definitely call you back, not to deal with the matter however but to issue abuse and threats of violence towards you. I am now pursuing this matter legally as a year has nearly elapsed and this matter is still not resolved. read more

I am an 18 year old from Northampton, Yesterday my parents & I went to look for a car due to me passing a few weeks ago, my friend recommended the company massively from their professionalism along with good and suitable cars which she thought I would like, After being greeted by the team we explained what sort of car I was after, nothing too expensive but something reliable, the salesman showed us around all the different cars in which matched our category. Successfully we found a car which I had fallen in love with, a little KA, everything from then on was a breeze with the help of the company. The gentlemen even helped my parents & I look for a beneficial insurance covering everything from building up my no claims to all the basics from tax, service, mot etc. Along with this the company were very approachable in the fact of me not knowing a lot about cars, they helped explain what would be best suited towards a new driver and kept to their word as I love driving around in my little beauty. My experience at Crystal Motors has been excellent and would recommend it highly towards anyone from new drivers, to experienced. Excellent service from all staff and very easy going and went out of their way to make sure that I was happy and at ease with my decision. read more