Very disappointed in this store.
I wanted to try on an item that they didn't have in stores, so the sales associate offered to help me order it instead. She used her own phone to help me order it online, and just asked me for my address/ card info etc. She said if I'm not happy with it, I can come back within 21 days to return it and they'll refund me.
So I go back 2 weeks later and then I'm told that DUTIES/TAXES aren't refundable.
The sales associate who helped me order it NEVER told me this, and since I ordered it in store I thought it'd be different from an online order where duties would be charged. Furthermore, in my order receipt the duties/ taxes are just labeled as "taxes" so I thought it was just sales tax which would always be refundable along with the price of the item.
So now I feel randomly scammed of $50 because I was never told that duties and taxes aren't refundable.
When I told them I was never told this when I ordered it, they admitted it was their fault, that their employees also didn't know that duties/ taxes for in store orders wouldn't be refundable (bc this is their first store in Canada etc) but still would not refund me the taxes/duties despite admitting it was their fault.
So I'm fairly disappointed with the service here, especially since their items aren't cheap, so I'd expect better service that reflects their high price points. read more