They weren't able to help me with a screening project. They still acted as if the pandemic was…read morestill active and refused to send someone out to do professional measurements. Their first bid was around $1000, but they omitted several items I had asked about. Their revised estimate came in over $5k. Very confusing and frustrating.

Needed screen replacement on 2 patio sliders doors The…read moreservice was excellent and very professional. The screens were ready the next day. I strongly recommend this business for screen replacement needs.

Great work in fixing a broken plate glass window at the office. I felt that their prices were fair…read moreand they were quick to respond

Shirley and Buster are awesome folks. They work with Aloha. They came out to our house in Waimea,…read morepicked up the screens that needed repair and brought them back the next day (easy fix). Thank you guys for the Aloha!

Thank you Sione and Ohana for the helpful, friendly service. You helped me achieve the perfect look…read morefor my bathroom. I love the glass insert and black accent mounts! Now I think I'm ready to order the shower door. Your next glass or mirror purchase should be from these service professionals.

We needed a window repair (sash weight replacement on a single hung window). It was a minor repair…read more The business is family run with some limits on office hours. Sione Jr. came out and installed the part, and showed us how to access the part in case there are future repairs on other windows. He was very personal, and also professional. Big Pacific Glass will be our first choice for future window and glass work and for our future shower door project.

I have relied on West Hawaii Glass to get properties ready for sale. John has replaced a sliding…read moreglass door at one of my listings, and replaced broken windows at 2 other properties. He calls back the same day, does quality work, and his billing charges are reasonable.

I DO NOT recommend using West Hawaii Glass and I suggest no one hire this company. I hired him to…read morereplace my sliding glass door track. He seemed like a nice guy but he yelled, was very short with, and barked orders at his helper. He was basically very unprofessional! Didn't really know how to take the sliding glass door apart and ultimately did damage to the door, AND brought the wrong type of replacement track. After putting the doors back in place on the original track that has failed they now work even worse than before he started. He barked multiple times that he's done this work for 45 years and NEVER seen this type of door track. I found it on the web and it seems pretty common so I call BS on his "experience". Regardless, the glass in my doors has shifted from the rough handling it received and now I have to find someone who "knows" how to repair the door and glass.

Remodeling our master lua and needed a specific piece of trim to complete. Not only did they have…read moreexactly what I needed, they also provided me some valuble infomation that will assist for a propper instal. Super helpful, super friendly and was more than a fair price for my trim piece! Greatly appreciated the kokua and aloha.

The first install of the mirrors they scratched up the walls, cabinets, and countertop. Installed a…read morechipped piece of glass. They were to put a mirror cover plate over sockets. Came to install and cracked the cover plate in 3 places and left it like I should accept it in that condition. I removed the cracked cover plate to find they had not cut the mirror opening large enough so the socket ends were resting on the mirror. First time the socket would be used, yes the mirror would crack. They need to have the socket ends resting on the drywall with spacers to raise the sockets to the level of the mirror. Is this the first time they have made this kind of installation? Are these people professionals? Really fed up with this install.

These guys are the best enough said..amen True professional and quality workmanship two thumbs up,…read moreMahalo

Terry & Hunter from Kona Glass are extremely professional, precise and are meticulous at their…read morework. From Start to finish they were on time and respectful of our property. We promote their expert knowledge, product and exceptional work ethic to anyone looking to install or replace glass shower doors , windows etc. It was very pleasant to see and hear Terry and Hunter working together. Terry is a superb business owner & treats his employees with gratitude & respect. Thank you for the excellent work. We are extremely satisfied.

I had a large cracked window & this business was the lowest priced out there & did a great job. I…read morehighly recommend them for anything that you may need when it comes to glass & windows.