Absolutely the WORST "spa" experience. A complete waste of time and my gift certificate. I waited about 10 minutes before I was even acknowledged by the receptionist. I gave her my name and appointment time. She said, oh - you had the GIFT CERTIFICATE? I'm guessing it was noted when I scheduled. She then told me she needed the gift certificate because "we pay BEFORE services are rendered here" and kind of rolled her eyes. As if it was a complete insult that someone like me was even at a "high-end" place like that. Not the greatest first impression. I was taken back to a massage room by De'Aun. She never introduced herself, asked if I needed to use the restroom before she got started, etc. You know, basic manners. We briefly went over my questionnaire - in the doorway. I explained my problem areas and she did not seem to care. The room was cluttered, dirty and not decorated as I would imagine a "high-end spa" to be. I laid on the massage table for 20 minutes before she came back in, still eating her lunch. She talked and talked and talked, about very inappropriate things, the entire time. She even stopped in the middle of my session to text. Unprofessional and tacky much? I did not have a single minute of peace and quiet. She did not work on my problem areas, sore spots or knots. She basically rubbed oil on me. She cut my 1-hour massage short, at about 45 minutes. I walked out of there feeling everything BUT relaxed and refreshed. Extremely disappointed. My first visit and I WILL NOT BE BACK. read more