I got a gift card for Mother's Day and finally got to use it today. Had a wonderful massage…read moresession with Donica. She was absolutely fantastic and hit every spot and ironed out all the aches..... I can't recommend her enough!! I will be back for sure!! She is a hidden gem!

I came here for lash extensions- and Cheyenne was amazing. She was a total rockstar. My lashes were…read morebeautiful and stayed for three weeks. That experience was 5 starts. However, when I set up my appointment for my touch up the receptionist was unpleasant to deal with. She called me three times while I was at work to ask if I could move my appointment up. In response I told her IF I could make that I would let her know within the hour but if I did not call her then we would have to stick with my original time. This spa sends out text messages as reminders of appointment times. I received a message she had moved my appointment up so I used my lunch break to take the trip out to the spa. When I checked in the receptionist asked me why I was there because my appointment wasn't for another hour. She told me that she only sent that message in HOPES that I would call her. Extremely unprofessional, disorganized and inconvenient. I take a drive of 55 minutes to get to this specific spa. I had to sit there and wait an hour and a half for my appointment which was supposed to be with Cheyenne but it was not. Cheyenne has to go home early that day which is understanding. Things pop up and I'm understanding of that. The woman who did my lashes was new and took longer than expected. At this point I didn't mind as long as my eyelashes were done correctly (spoiler alert: they were not). At the end of my appointment the receptionist offered me an eyebrow wax "it looks like" I "could use it". The most unprofessional rude service I've ever had. I was so disappointed and irked by this situation. The picture uploaded is less than a week after my appointment date. Cheyenne came in to check on my lashes before she rushed out and kept telling the woman doing my lashes to get new glue. The way this was poorly handled really depreciates a business incredibly quickly. If anyone has a suggestion for a new lash place let me know ASAP!

Another great afternoon couples massage courtesy of the ladies at Siri…read more These LMTs are the best. I can't express how intuitive they are, finding every knot and tight spot. I also can't believe how incredible it feels when they walk all over me. They're very resourceful and strategic, utilizing a heel, knee or elbow to target and isolate any stubborn knots, for a true deep tissue experience.

I love this place! The people are super nice and the service was super high quality! The people are…read moresuper friendly as well.

I had the most relaxing and best massage experience I have ever had! I love the atmosphere! Erica…read moredid an awesome job! Excellent! Highly recommended! I am looking forward to the next appointment.

Erica is great at what she does! The massage was excellent and you even get to pick your own oils…read morein a very special way, you'll have to see her to find out. You have the space all to yourself during your treatment, love the way she decorates and how cozy her space is. Definitely coming back! Thanks Erica :)

Excellent service and focus on getting to the root issue that is causing your problemsread more

I had a 60 minute therapeutic scheduled with Elizabeth as a gift. After a short consult we decided…read moreto do focus work and she was more than amazing.. she helped open up my shoulder I assumed was injured and it was clearly locked up after heavy physical work and a decade of teaching power yoga. I could have hugged her, it was such a productive hour I am scheduled for regular work now. I appreciated the precautions put in place which were excellent, it was the best massage experience I've had. They were careful to not have different clients passing each other in the hallway and temperature checks upon arrival to make ensure the facility and staff stays safe. I was impressed with how professional the entire experience was from the desk staff, paperwork, and the massage itself .. if I could more stars I would.

I came in for the first time for acupuncture for my baby being breech, and within 2 sessions he…read moreflipped. I truly believe the acupuncture along with the moxbustion method is what got him to move!! I've continued to come because I enjoy the sessions so much with Jennifer!

WoW!! This place is incredible and definitely in the top 5 massages I've ever had, which is…read moreparticularly notable considering the random aches and pains associated with pregnancy. Ambience- don't let the unassuming exterior fool you! While the location is in an office type building, the interior of the wellness center is very peaceful and zen. The massage rooms also are very cozy and the music/nature sounds are extremely peaceful and not distracting like other spas I've been to. Service- the employees that I interacted with are all very welcoming. My therapist had a very soothing demeanor about her and took time to actually understand the particular symptoms and issues I was having so that she could really tailor the massage to me. The scheduling experience online was also seamless and easy. Massage- the massage itself was incredible. I had been having sciatic type pain which i have never experienced before and she did some trigger point type work which I was amazed with the next day- to be honest I wasn't expecting it to provide much relief as I'd never had that type of work done before but it was incredibly effective. She was amazing in terms of her technique and I was fast asleep by the end of the foot massage. Overall incredible experience and I wish I had time to go every single week, but will definitely be going monthly at the very least!! HIGHLY RECOMMEND!

Truly Amazing! Highly recommend Holly. Healing and relaxing. Very professional and caring.read more

Excellent massage therapist. Very informative. I felt wonderful after my massage. I will…read moredefinitely be a returning customer.

"We always focus so much on our relationship with others, when really, we need to BEGIN taking care…read moreof the relationship we have with ourselves. You can't give love if you don't have any for yourself. Everything starts with the relationship you have with yourself." -- Cassey Ho, Youtuber and Pilates instructor. I first found out about Reset Lounge through a complimentary massage thanks to Yelp Cleveland in February 2020. You can read my review from partnership with Yelp here -- https://www.yelp.co.uk/biz/elite-week-yelp-recharges-with-reset-lounge-chagrin-falls?hrid=wEgT_PVaIRPwODfMWwGkyg&utm_source=ishare&utm_content=review I visited Reset Lounge a 2nd time on Wednesday, 5 February 2020. I definitely needed to de-stress on this day after getting into a minor car accident earlier that morning. INSIDE -- The space is very warm and inviting just similar to a Spa. When you enter, you will be greeted by a staff member at the front desk. There are numerous chairs to sit at in the lobby. There is also a water/tea station right at the front as you enter. In addition, you can remove your shoes and jacket at the front entrance. There is also a back entrance as well because the front outside gets congested from parked cars. SERVICES/TREATMENTS -- If you enjoy fitness, then a small gym is available for use before or after a wellness service. Private personal trainers train clients inside this gym so you can book a personal training session. For services, they offer CRYOTHERAPY, INFRARED SAUNAS, SALT THERAPY, NUCALM NEUROSCIENCE THERAPY, MASSAGE & COMPRESSION CHAIRS, WHOLE BODY VIBRATION (a small machine located in the gym), and more new services coming in 2020. Thanks to Yelp and being a Yelp Elite member, I got to try 2 services for free -- the massage chair and the salt cabin. I highly recommend the massage chair because it is zero gravity meaning the chair reclines back plus it really deeply massages the lower and mid-body. The salt cabin treatment felt okay to me because I was just bored inside plus it was really cold in there. However, there are benefits to salt therapy including helping with skin problems, inflammation, and removing mucous from the lungs. SAUNA -- Benefits include relaxation and detoxification. They have 2 sauna rooms. In my most recent visit, I paid for a sauna treatment which is $20 for non-members or 1 credit for members. Basically, 1 credit equals $20. Now $20 may be too expensive for some people but taking care of your body shouldn't come as a price; rather, a reward. Before entering the sauna, a staff member asked if I wanted electrolyte infused water so I gladly accepted a cup. It's important to hydrate before, during, and after entering a sauna to replenish water lost through sweat. I enjoyed the infrared sauna and the heat (135F) didn't bother me. Infact, I wished it was hotter....haha. Before I walked in, a staff member asked me what program I wanted and I believe I choose "detoxification". See my attached photos for a description of their sauna programs. Once inside, I sat then laid down while glancing through a book. There is a remote inside that allows you to adjust the light. The different coloured light settings are supposed to help the body in many ways. After getting out of the sauna, there is a mini-fridge that has a eucalyptus infused towel for cooling off. It felt nice to wrap the small towel around my neck and pat it on my chest. I highly recommend the sauna and massage chair. Visit Reset Lounge today located in quaint Chagrin Falls. Customer service is also wonderful here. Your body will enjoy a "reset" after you come here. **** - 12/200 total reviews in 2020 - 388 total overall Yelp reviews - Reviewed on 8 February 2020

Beautiful place to come and hit your own "reSet" button. Found this place originally from a Yelp…read moreElite event last year and have been back twice since! They make booking easy and fast - you can sign up for credits or simply just do a service one time. You can book your appointments over the phone or on their website, they even link the appointment to your calendar! Stepping into the ReSet Lounge is extremely relaxing and almost feels like you are at home! Was welcomed with tea and positive spirits. I booked the massage chair & nu calm this time around. The massage chair is amazing as it hits every single part of your body! You are able to relax with an eye mask, music and weighted blanket on you (all provided by the lounge). I then followed this service with nu calm and this is needed for EVERY single person in the world! Haha. The ability it has to shut my brain off and to relax and not think was truly amazing. Truly can't wait to spend more time at the ReSet lounge in the future

I love going to APM, and I must say I LOVE PEGGY. While I might have been a "regular" in the past,…read moreI have since missed many months. I am not proud, I must say, especially given the level of service and attentiveness I have been provide. When I called to schedule an appointment Peggy knew who I was, immediately and while o could tell by conversation, I was further informed by the checkout process! I have to say I will definitely be back, and I LOVE the treatment receive.me. I am totally the type to question things and o have to say the owner (Peggy) has never hesitated to give me AS MUCH INFO AS I CAN TAKE IN!! While I wish I had pictures to share I always feel bad, since the setting is so intimate. Needless to say, I will be back!

I booked a "Relaxation Body Work" massage. i can honestly say this was the best massage I have…read morereceived.Lu was amazing!! Peggy was so kind, welcoming, and very informative. I will be back.