This is an update to my previous post. Mike has now…read moreresponded to my initial review, and he has the exact same attitude as when I posted it. It's never Mike's fault! "It's all your fault." Go through the 1-star reviews--there are many, and the common theme is "it's your fault." Mike has apparently never heard of this little thing called a strain relief. Hey Mike, go home, check your cupboards for any electrical appliances, and see how all the cords have a strain relief--no exposed wires, and the design allows the cable to twist without breaking. It's quite an invention! That's how professionals do it! If you want to question my expertise in the cable field, you will lose badly. Many of your customers who bought "8 million dollars of batteries" from you have received faulty equipment that will fail at some point. Your "8 million in batteries" pales in comparison to the million a month in cable products I sold in my previously owned business--so you trying to tell me "the way you're doing it" is the way it should be done is total BS. You should ask your electrician where he got certified, but I suspect you have an untrained person in your shop slapping together these charger cables. Sooner or later, one will fail and perhaps cause a fire or property damage! But I'm sure when that happens, it will be "It's all your fault" from "Not My Fault" Mike, blinded by his own greatness! Although I know Mike won't take the time to view the photos in my original review (which show a cable with properly overmolded strain relief), I've included a pic of a Tesla charger and cable here. I suppose Mike will now say Tesla has no idea what they're doing! Any more criticism of my expertise with cables will result in me posting the full recorded audio of our interaction in your store so people can judge for themselves how it went. And what's with following me to the parking lot and taking a pic of my license plate? That's creepy!

In response To Discount Golf cart's response to my 1 star rating for the price I was charged to fix…read moremy golf cart: The solenoid on Amazon was exactly the same part number as the one you took out and left with me. The "special equipment" that was used to replace the solenoid was a Standard socket set. The experience I had at an automotive and RV parts department was ordering parts at wholesale and then pricing them to a customer at the recommended retail price - not at an overly inflated price.

So recently bought a new Delta Q charger for my Yamaha at the Youngtown store and Syerus was so…read morehelpful. Few weeks went by and I had a charging question so I ran into the SCW Store...Jay and Will couldn't have been nicer and so patient with my concerns. The next day called and spoke with John, to clarify something, that I forgot to ask! Bottom line, call was picked and and someone was there to answer my questions and they were not rushing to get off the phone...I'm so glad they service department is so helpful. Cheers...(*****Stars)

Bought two golf carts from Desert Golf Cars. Service has always been excellent. My cart needed to…read morebe towed in yesterday and Jay and Will in the service department stopped what they were doing and fixed a minor issue on the spot. I'm bringing it back for some other normal service issues and couldn't be happier with Jay and Will. Also, I spoke with Russ in sales today and he couldn't be more helpful and informative. If you're in need of a golf cart to purchase and to service, go to Desert Golf Cars in Sun City West!

I have been taking my golf cart in for maintenance for four years. It was a 2004 cart that I…read morepurchased in 2021. They were fantastic providing service from wheels up. When the batteries started to fail I purchased a new cart. I am very happy with all my interactions. Special thanks to Ricky and Josh and Jose.

Very very poor service! They take your money then don't place your order! Or procrastinate when…read moreasking them anything! I don't know how they stay in business.

I had a warranty issue with my golf cart batteries and other shops would only install products they…read moresold. Brady was happy to help me at a very reasonable price. I had the replacement batteries drop shipped to Velocity, he pick up my cart, installed the batteries and dropped it off all in the same day. He did a terrific job of rewiring all of my accessories and even washed my cart. Fantastic customer service and quality workmanship. I've found the golf cart service industry to be a little weird, Velocity was refreshingly straight forward and honest.

wonderful golf cart, but quite frankly the best part of it is the service and time that the owner,…read moreBrady, is willing to give you. Unquestionably, the best service I have ever had on anything significant item I've purchased!

My Mom purchased a sweet purple tricked-out ICON I40 in 2022. Mark Karabacz handled the entire…read moretransaction. He was incredibly patient with Her throughout the entire process. 2 years later; last week She had a battery issue that some Dealers might pushback on since it was 5 days from the 2 year warranty period. But Mark and the ICON Super Store picked it up within 24 hours of her call and had it back for NO Charge the next day clean and ready to get back on the road. I'm a retired Car Museum Executive Director in Los Angeles. I've bought and sold a few vehicles and appreciate this level of service. SEND YOUR MOM to get her cart at the ICON Super Store in Sun Valley.

Not so much the Icon Superstore, but rather the Icon golf cart. I've now had battery issues 2 times…read morein 2.5 years. They were replaced once and a few months ago the replacement batteries began having issues. I was told they only replace batteries once under warranty. I'm now having other issues which need to be addressed. I'll be working with an independent shop for the repairs. If I had "do overs", I would go with another highly regarded golf cart like E-Z Go or Club Car rather than saving a few bucks with Icon.

No pricing and no one to even help. Lost out on a sale today. Not even acknowledging when we…read morewalked in!!

Jacob in the service department was awesome repairing our golf cart flat tire. After my husband…read moregot the new tire home, we decided to get the other rear tire done as well. Jacob said he could take care of the other tire that same afternoon. Thank you for the great service!

Luxe made quick repairs on my 20 year old GEM Cart. A couple of other cart dealers didn't even want…read moreto touch it so I'm thankful I found them. Good communication with the service team

Happy with their service. Had a few issues but they took care of it Thanks Hunter and Shawn.read more

Good service. They know EZGO carts! They have lots of gadgets for your cart and had a small part…read morethat was hard to find elsewhere. Friendly service. Spotless.

My special order cart looked even better than I was hoping for…read more Thanks to Abe for all of his help in finding the wheels that I wanted, and getting it to me quickly.

Great service again from these guys!!! Had a problem with my cart and called them on Friday…read more Monday morning first thing they picked up my cart and had it repaired and returned the same day. This is a great company with great service!!!

Spent $391 to fix the headlights on a $500 cart. The reason…read morewas that mine is a 'difficult' make and model. I messed up. Don't do the same.