They were unable to scan an area yesterday, which was an inconvenience but I will say that the…read moreyoung lady at the front desk was so helpful and kind. Didn't get her name but she had glasses on and salt and pepper hair, as you face the desk she was the one on the right, not the one right next to the window. I hope her boss sees this cause she was definitely the most pleasant and professional to work with.

I had an extremely frustrating and unacceptable experience trying to schedule an ultrasound. The…read morevery first question I asked was whether the Redlands location offered the specific ultrasound test I needed. I spoke with Ralfjohn Dario, who assured me from the beginning that the Redlands location did offer it. Based on that assurance, I spent over 40 minutes on the phone, sent in my doctor's order, and sat through repeated holds while he supposedly worked on scheduling the appointment. After all of that, he finally told me I would actually have to go to La Jolla for the test. This was a complete waste of my time and could have been avoided if accurate information had been provided at the start. Patients should not have to spend nearly an hour on the phone, submit medical orders, and be repeatedly placed on hold only to be told the opposite of what they were assured at the beginning of the call. This experience showed a serious lack of competence, communication, and respect for patients' time. I would not recommend relying on this office for accurate scheduling information.

This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Friendly staff very patient nice location I was able to get it done Sunday morning .read more

I waited over a month and a half for a CT. Three days before it was scheduled (on a holiday), I…read morereceived notice that the exam had been cancelled due to not receiving authorization from my insurance. No courtesy call, so I could try to fix the situation. Just cancelled and that I need to call to reschedule. Rude, unethical, and unprofessional. So why 3 stars instead a 1? From my previous experience, the mammogram department was superb. The technician was knowledgeable, professional, and kind. She gets 5 stars.

Unfortunately, my experience here was pretty frustrating from the moment I arrived. I was asked to…read morearrive 15 minutes before my appointment, but I ended up waiting about 45 minutes past my scheduled appointment time before being seen. At one point, the front desk staff left the area for more than 10 minutes, leaving us waiting. When they returned, there was very little acknowledgment or warmth. Throughout the visit, the atmosphere at the front desk felt very cold and unwelcoming--something as simple as a smile or a hello would have made a big difference. After waiting in one lobby, I was directed to another suite, where there was no one there when I arrived. I actually had to ask another patient who was waiting if someone was supposed to be there. Eventually an employee came in, but again, there was no greeting or acknowledgment. It honestly started to feel like smiling and saying hello were against the rules. The one bright spot was the person who actually performed my procedure. She was genuinely sweet, kind, and made me feel much more comfortable. She was the only person who really stood out in a positive way during the entire experience. I understand that offices can get busy and delays happen, but the lack of communication and basic friendliness made the wait feel much longer than it needed to be. A little warmth and better communication with patients would go a long way.

I actually like this place. I was a little nervous and anxious while I was in the machine and the…read moreradiologist was so cool about it. Gave me a little break and waited until I was comfortable going back in. I had two scans done. One for my back and one for my shoulder. Also, My new doc is challenging his finding and saying they are basically wrong. I wonder if anyone else has had the same thing happen? I'm sure they both know what they are doing. I just think Its wild that my doc don't agree with anything the radiologist found.

I called and spoke to Juliana and each conversation we had I mentioned I was trying to Schedule an…read moreappointment for an ultrasound. I had my provider fax over documents and was assured they would call me back to schedule the appointment but I never got a call back. I tried to call to follow up and they ignored my calls despite leaving multiple messages. I know they screen their calls because when I called from my friend's phone they answered. That was when she told me they don't do ultrasounds at their office. The lack of communication resulted in a delay of scheduling and they have horrible customer service. I just wished they would have told me when I first called they don't do ultrasounds.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

It is my understanding that Loma Linda University Medical Center is a teaching hospital. Teaching…read morehospitals can be wonderful, and my experiences with UCI, another teaching hospital, have for the most part involved elevated, quality care. Unfortunately, our experience at Loma Linda was very different. On Friday night, I took my daughter in for a gastric-related emergency while she was in her first trimester of pregnancy. We were directed from the ER to the Labor & Delivery/Maternity area. I understand there are limitations on what can safely be done during early pregnancy, so this review is not about the medical care that was or was not provided. My concern is the astonishing lack of communication between staff and what felt like a notable absence of experienced supervision. My daughter needed to be evaluated by Gastroenterology. Having spent more time in hospitals with her than I ever would have wanted, I completely understand that specialty teams round when they can. Waiting for GI was not the problem. Eventually, a GI doctor came into the room, spoke with us, and after discussing the options, we decided not to proceed with an endoscopy. Fine. Then apparently he activated stealth mode. Five additional hours passed, and staff still seemed to be waiting for a procedure that we had already declined. During that time, we told three different nurses that GI had already been there and that we were not proceeding with the endoscopy. Yet somehow that information apparently traveled nowhere. By this point, we had been there approximately 15 1/2 hours, during which my daughter had labs, one bag of IV fluids, an ultrasound, and a great deal of waiting. Eventually, after we became increasingly frustrated and pushed for answers, another doctor came in and told us she was waiting for the procedure orders. That was the moment our patience finally evaporated. We explained, again, that GI had already seen my daughter and there was not going to be a procedure. At that point, I genuinely wondered: Does anyone here actually talk to anyone else? The discharge conversation didn't improve matters. The doctor explained signs of gastric bleeding that should prompt my daughter to return. I said that I had spoken with my daughter about letting me know immediately if those symptoms occurred so I could bring her back. The doctor then looked directly at my daughter and said, "You know, you don't have to tell her anything. You can come to the hospital on your own as well." She followed that by saying that if my daughter didn't tell anyone or didn't come to the hospital, she would be assuming that risk herself. She then looked at me and added, "No offense." It was an incredibly strange and unnecessary response to a mother saying she would bring her pregnant daughter back to the hospital if she began showing signs of another gastric bleed. I found the implication uncomfortable and inappropriate. After approximately 15 1/2 hours, my daughter was finally discharged. Loma Linda, if you're reading this: do better. A teaching hospital should be teaching more than medicine. Communication between physicians, nurses, specialty teams, and patients is part of patient care. When three nurses are told that a procedure has been declined, yet hours later a physician is still waiting for orders for that procedure, something in the system has broken down. And while I understand that teaching hospitals rely heavily on residents and physicians in training, patients also deserve to feel that appropriate supervision and experienced medical leadership are present and accessible. We didn't expect instant answers or VIP treatment. We expected communication, coordination, and confidence in the people caring for a medically complicated pregnant patient. On this visit, unfortunately, we didn't get that.

A high quality establishment. Front desk staff were friendly for ever encounter I have had so far…read more my first MRI here was Thoracic w/lumbar spine. The Technicians were easy going. I was especially impressed by the skill of the Radiologist as a Neuro specialist. Also I thought that the tech was poorer quality since it's not a 3.0 Tesla or better, yet I was surprised with the quality of results. The report stated how the coils of the equipment were leading edge as well as regularly tuned + serviced for optimal quality results. Bravo!

Been here at least 3 times. It's very clean and everyone is very nice and professional. I had some…read moredifficulties physically because of my injury but they accomodated me with no issue at all. Very quick too. I didn't have to wait more than 5 minutes to be seen.

Dealt with the PA via phone for a while, he was very helpful. I had to go in for an appointment…read morewith Dr. Chiong. He couldn't be bothered with me as a patient in the office. Wrote me a handful of prescriptions whether I needed them or not, then advised me to, "stop eating for 30 day periods" to manage post menopausal weight gain. His reasoning was that the human body can survive 30 days without food. Not a single concern about lack of nutrition or the impact starvation has on heart health. He then went on to tell me to never make an appointment or call, text or email the office only. When I did email them asking for a prescription renewal, I was lied to and told they sent it to my pharmacy when they did not. I am not interested in developing an eating disorder nor do I want to load up on pills I don't need, so the search for a PC continues.

Despite our efforts to work with this group, they highly proved that they are incapable of being…read morecompetent to meeting the standards that they said they would provide for my disabled family member. They are not professional and do not show compassion in their care with the care giver nor family.

I needed to get a test right away so I came to this location even if it is farther in distance…read more Everybody at the front desk was courteous and even sent me a link to send my insurance card by phone since I didn't bring it with me. It seemed that I was called in right away after not sitting long. I explained to the worker that I have a bad shoulder and it might affect the exam. The worker and others made sure I was comfortable and gave me support for my shoulder. Everything was clean and I had a good experience.

These people never wash the chairs in their lobby area, they all stink and are stained with urine,…read morea lot of old people come and I believe this is why.

While I have received good patient care from my doctor, I have been frustrated by the billing…read moreprocess. An annual appointment with no co-pay gets billed as an "office" visit months later. Later I find that I owe a co-pay. This has been confusing and frustrating. It leaves me feeling like they are trying to nickel and dime me instead of providing upfront patient care.

Lousy service. Lousy. It is like going to a a restraint and…read morethe wait staff farts on you.

I feel that they do treat me right the physicians and I get help the way I need it and they take…read morecare of me fast. But I feel discriminated by this hospital by the care that I have been provided.

I'm deeply grateful for the care and support our family received when a dear loved one was placed…read morein hospice at St Bernardine Medical Center. The staff--especially the nurses--were kind, thoughtful, respectful, and compassionate. They gave us the time and space needed during an incredibly difficult season. They checked on our loved one with genuine care and thoughtful attention every single time. We were there for about ten days, and the care team was always responsive whenever symptoms changed regardless the shift. They helped us understand what to expect, guided us through logistics, and even supported us with bereavement care. Their compassion made an unimaginable situation more human, and I'll always be thankful for the nurses and hospice care team at St Bernardine.