Quality of care is good. I have to say rest of care is lousy. It's 10:30 am and Im still waiting…read morefor breakfast. They forgot my tray of oatmeal. Short staffed on technicians. It's a good thing I can do things on my own or I would be up sh*t creek without a paddle

This is an absolutely inexcusable issue that has been going on for 6 months…read more My husband was found to have an enlarged thyroid at a routine exam this Fall (October 2025). He received an ultrasound which showed a large nodule which should be biopsied. He was scheduled for the biopsy in November, but when he arrived he was informed there was a "mistake" in scheduling and staff had scheduled another ultrasound rather than the biopsy. He was then rescheduled for the end of December, and received the biopsy, only to be stressed and upset during the procedure by Muhlenberg staff openly and loudly complaining about having to do the Time Out Procedure, which is a routine standard of care. He was later notified that there was insufficient specimen collected and the lab was not able to obtain a result for the biopsy. Nevertheless, he was still required to pay over $1200 (with insurance!) for no result. The repeat biopsy was rescheduled for today, May 13, 2026. We arrived at 17th street on time for the procedure as instructed, at 0730, even though directions to find the right area were absent or lacking. We sat in the waiting area until a staff member notified us at about 0820 that the provider was not here yet. At about 0845, the Nurse Manager of the ASU OR at 17th street notified us that the Doctor was not present and there was yet another mistake in scheduling. The ASU had been told the Doctor would be present today but he was actually at Cedar Crest rounding or seeing patients in the office there apparently, meaning ALL the patients scheduled for procedures with him today at the 17th Street ASU were now going to have to be rescheduled. This is the third major issue my husband has had to deal with while trying to get a simple biopsy completed by LVHN. He is extremely reluctant to get ANY type of medical care to begin with, and now has to be convinced to get this important biopsy done because he feels like giving up. The numerous mistakes by LVHN have caused a 6 month delay in getting this biopsy and the patient is now reluctant to return for care at all. He has had to take off of work numerous times now to attempt to get it done, in addition to the time and stress involved. The "care" (not) provided by LVHN has been a complete joke. Zero stars.

After having numerous medical physicals at the Patient First in Allentown, PA for over 6 years,…read more I was denied to have the exam completed today, AFTER I paid for the exam and during the exam "in-progress" after the Vision & Hearing portion, "Vitals" (Height, Weight, Blood Pressure, Pulse Readings) were taken!!! What a waste of time!!! What legitimate medical facility does this....?!?! The All-Female medical facility had a very "Boss-Girls" demeanor toward me and very authoritative conduct & unprofessional tone with me, especially the woman who claimed to be the facility "director". The Director of this unethical and unscrupulous medical facility took payment and started the exam, but later during the exam decided not to follow through with the medical exam. She stated: "that their facility no longer serves the U.S. Merchant Mariners and that the medical form(s) are TOO difficult to process.... (See attached form!) Not difficult at all!!!! Ironically, on the same day, I went to American Family Care nearby, and had a very good experience with their medical professionals, which was $60 less expensive. They (AFC) stated that this form and ALL medical forms for U.S. Merchant Mariners are not difficult. The B.B.B. has numerous bad reviews for Patient First, and none of these reviews are positive, so bad their reviews on BBB, Patient First is NOT BBB accredited!!!! You would would wonder why.... I HIGHLY recommend staying FAR away from this sudo medical facility!!!!!!

The medical services is fine. I never had an issue…read more The billing office is -10% Nobody answers the phone, the online portal allows you to put an issue in and ask for a callback, nobody calls back or emails back. You can call the number and leave a message, nobody calls back If you actually wait on the call for an hour, you might get somebody. That person is so rude, does not resolve the issue, places you on hold and doesn't pick up and then disconnect the call. I will not allow my family to go to patient care again because of their billing department. It is absolutely horrendous, and I work in healthcare and never saw anything like it. They withdraw increments of money, without your approval, even though I have an HSA account You can't get the money back because nothing gets resolved

I wish I could give a review on the actual staff and experience with their care & such but I didn't…read moreeven get to that point :) made about 5 different appointments to get literally just a consultation, not only did it allow me to make appointments on days & times they weren't even open but when it came down to the actual consultation appointment I was never sent a zoom link that I was told I'd receive prior. The final time I tried for this appointment I sat on hold "in line" while there were 3 people supposedly ahead of me and once I finally got up in line I was hung up on! Once I called back and went through the whole process AGAIN I was bumped to caller #9 in line :) At that point it was 25 minutes past my appointment time and I was just done. Maybe im just unlucky but if you're planning on going to this facility please don't waste your time & stress yourself out like I did.

if I could give it lower I would I had called countless times about getting my proscription sent to…read moremy new pharmacy because the one I had been using is now permanently closed. they said that they would send it up and that the pharmacy would call me. I have once never gotten a call so I ended up calling myself and the pharmacy said that no one has reached out more did they have anything for me, each and every time.

i've been going here since covid always took care of me when nobody wanted to give nothing for…read morecovid they got me back on my feet to go to work.You people do a great job!!!

This place has gone seriously downhill in recent years. I've been going here for about 20 years…read morewhen the need arose, and I will no longer be returning. In 2016, I was bullied by a nurse into getting an unnecessary vaccination (I knew my tetanus shot was up to date, but there was no record of it), and Dr. Singer's go-to antibiotic was a fluoroquinolone - it has a BLACK BOX warning and shouldn't be prescribed unless absolutely necessary! During my most recent visit, the nurse practitioner on duty (since there was no doctor there that day) treated me horribly. First, she was skeptical of medications that my PCP had prescribed, and then she didn't even do a complete examination of my shoulder - the reason that I was there. A medical professional should be aware of basic anatomy - the shoulder is NOT just ONE joint, it is FOUR! At this point, I knew she was just being dismissive because she thought I was a drug seeker (based on my medication list), and knew I was just better off getting out instead of wasting my time asking her to do a proper examination. I considered walking out without paying, since they should be paying ME for my time that they wasted. Dr. Barnhurst is the ONLY redeeming doctor at this practice!! He is a great doctor, but unfortunately he has limited hours.

I visit this hospital in a 911 call , received by the nurse in a very extremely poor attitude, the…read morereason, something the Lehigh Valley hospital schoenersville rd. Bethlehem PA. posted in my record almost two years ago. and have been ruining my reputation were ever hospital and Dr"s office i step in. This information has gone viral all over the heath hospitals. As a result of this, St. Luke"s Hospital discharge me with no information no treatment, and deenay me my discharge documents saying the machine was down but at the same time came ten minutes later, after i was drowsy and dizzy, of the medicine they gave me, and ask me to sing papers, that i do not know what they were. the nurse at my care and Dr. were nice; tooooo nice please reality check, no personal i any hospital is that nice. Be careful when you visit any hospital you may be getting more than u ask for... But remember who may it concern, and take notes that when you put in practice to destroy some one you should dig two times, for the person you are trying to destroy then for your own because as a result of your anger what ever this is, will destroy just you. Thank You St. Luke's

Went to this office based on reading reviews. It was very close to closing time and the office…read morestaff couldn't have been nicer. I was registered right away, called back on time. Also, since it was close to closing, there was no one waiting so luckily got in right away. The nurse was very nice and concerned about how I was feeling as well as the Dr. He was very thorough, didn't rush me, explained the medications he was giving me and told me he was writing them out since it was late, I can try somewhere that was still open to get them filled. I highly recommend Dr. Braun and the staff here. Will come back if needed while visiting family from out of town.

Went today for care for my son. They took my insurance cards and told me that it was pulling up as…read moredental insurance in their system. I knew it wasn't because a) we've had this insurance for a while and b) we've used this insurance for other doctors successfully. I even logged onto my insurance information and verified the information was up to date and accurate. I could've paid out of pocket, however, we were there for a sports injury and I wasn't paying out of pocket, when I know we are insured. Also, while we were there, two different people came in for COVID tests. Everyone is waiting in the same waiting room. They really should take measures to have COVID patients wait in the car until they can be seen. I ended up going to St Luke's Urgent Care.... They took my cards no problem and insurance covered the visit. Posting 2 stars simply because the gentleman at the front was very nice and did everything he could to try to help.

Great nurses, drs, nurse practitioners, etc. Convenient care by caring professionals.read more

I wouldn't bring a stuffed animal there to be looked at. Brought my daughter in to have her ears…read morechecked she was having a good amount of pain PA rushed in,looked in her ears and said she just had fluid in them. Gave her a few days brought her to the pediatrician and she has a severe infection. Prior to this I had brought my other daughter for the same issue and that same night her ear drum ended up bursting. Clearly they dont a thing about ears.

I give this place 4 stars for the fact that no appointment is necessary and you can walk in…read moreanytime. The wait might be a bit but it's better than being told by your family doctor that he can't see you until two nights from now... bleh. But I give this place 3 stars for the fact that even if you HAVE an appointment, you'd still be waiting just as much as those that walked in... uhhh what? And I give it 2 stars for the fact that it's hit or miss in terms of wait time. Sometimes you wait a decent amount before your name is called (and I think 30-45 minutes is decent since I mostly walk in). Other times it's like they forget about you. Even after you're called into the room, it could be another 45 minutes before anyone even look in on you. In fact, sometimes there might even be a knock on the door to check if there is someone inside!!! The doctors are all nice, some take more time than others, but all are quick to address any concerns you might have. So on average... 3.5/5.0

I love the fact the I can see a pain Management Dr. and a PCP in the same facility. But the…read morereceptionist in the front are very unprofessional and not very helpfull you call and leave on hold and don't return to the phone. Dr. Yasen Khan is the best the Rhizotomy procedure is releasing my back pain. Thank God for him also his wife Elizabeth Khan is a good Dr. I wish i could afford her new program that she started. Maybe next year when my husband is working and we can save money. Carmen Amathullah

When I was unable to get in at my Doctors office for a uti I had no choice but to go here. I…read moredidn't like this idea of it. But, I had a nurse practitioner named Anna, and that changed my mind on the whole place. She was so caring and sweet. I don't know how the others are that work there, but I can tell you....if you go there and you have her, you will feel like you are the most important person on the planet during your appointment. Plus, she even called me a few days later to see how I was doing.