It's been awhile since we've needed to go to UC however after waiting almost 5 hours at the ER with no eta of when we'd be seen and my autistic son getting overstimulated by the atmosphere, we decided to go to our trusted UC in the pouring rain the next day to get my son's toe checked out and to have him in a calmer environment. Staff is always very polite and no one was in there besides us. After checking in, we were called back in less than 10 mins. They check my son's weight and vitals and then shortly after, we were seen by a provider (I didn't catch her name). No X-ray tech available that day so they got us an appointment same day to an imaging place and put a boot on his foot. Here's why I'm only giving 3 stars. Provider gave us the impression that when they receive the results, we would be notified asap so that we can hurry up and figure out the best solution for his injured toe. I call around 11ish today and was told that they had received the fax earlier in the morning and when the provider goes through it, we will get a call. Around 3 o clock, my husband calls and asks if the provider looked at the X-rays yet. Again, we were told that we would get called when the provider gets to it and the call would be around 6:30 PM. Mind you, the place closes at 7 PM and it's stated that the last check in is 30 minutes before closing! This means my son will not be seen today and we'll have to wait a whole nother day with my son being uncomfortable . Very very frustrating at the zero urgency when the energy while we were there was that it was a priority. Test results are there and yet, we still have to wait all day to get it. I get they rotate providers but wish we had gotten a call when results came in and that way we could've had the rest of the day to make appointments etc. Again, staff is all amazing there! read more

Visited this location today due to having a flu for the past 2, weeks I took meds over the counter that helped with chills troat and fever yet still have a lingering smokers cough worse at night when I laydown to try and sleep I hear my lungs crackle. The entire staff was professional and kind the waiting room was packed with sick people although the current circumstances they were on it cleared the room fast and again professional and kind Catherine took my vitals explain everything verified my current meds assessment of my concerns and advised provider would see me shortly, Overall they do an excellent job. Thanks team Reddy Urgent care!!!! read more

I recently had some strange symptoms--numb tongue, irritated upper palate, and a really upset stomach. It got bad enough that I had to take time off work and go to Reddy Urgent Care. This clinic has always treated me with respect. The staff are super friendly, the place is spotless, and the doctors consistently pinpoint what's wrong. This visit was no different. They prepared a cocktail mix for me--mind you, I had no taste at that point--but after waiting 15 minutes to see if it worked... OH MY GAWD!! I was cured! My stomach ache and nausea were gone--just like that. I was numb for a little while, but honestly, I felt so much better. I've been coming here for years and they never fail to help me. I've brought my mother, my sisters, and referred anyone I know to this place. They truly care, and it shows every time. Thank you to all the staff at Reddy Urgent Care--you're amazing! read more

I'm super happy with my experience at this urgent care. From the wait time, to the girl at the front desk, and the nurse who called me in. Dr. Sean Lee asked all the right questions and listened to everything I said. I feel better knowing my sciatica pain could get treated but I just need to get an MRI scan to make sure I don't have an herniated disc or a pinched nerve. read more

One of the best urgent cares & they are open on Saturdays & Sundays too! But they close at 4pm on the weekends.

Called. No appointments needed. Walk-ins ONLY. I arrived. (Ear aches are the worse) They were annoyed when I walked in. 0 people in the waiting area. I was there for less than 5 minutes. Didn't finish the paperwork. I was mumbled with " blah blah blah YOU CANNOT BE SEEN, IM SORRY ABOUT THAT." Miserable people just filling up spots at the work place. What a TRAGEDY. That's all read more

I called and asked if I could come in and get stitched up from a gash I received on my wrist at work. They told me come on in, the staff were very polite and professional. The doctor cleaned the wound, stitched me up and I was out the door back to work. Very professional, highly recommended! read more

Reddy Urgent Care - Urgent Care Near Me - Long Beach, California

The nurses were very nice and welcoming. I took in my two daughters and myself and they provided the best care especially the physician which he was the best . He gave me the best medical advice for me and my daughters being sick. Would definitely be taking my daughters and myself again. Thank you Reddy Urgent Care, once again for making the experience smooth for me and my babies. read more

My experience when I got there and met with the doctor was good nothing to complain about, but as I was leaving I wanted to ask something so I went up to the receptionist (which was a different girl then who I spoke to when I came in) and she had an attitude from the start, and wouldn't let me finish my sentence. It was a asian girl with glasses, it looked like she doesn't enjoy working there so get a new job if you don't like dealing with people and are going to be giving an attitude from the start. read more

Don't go here they will just send you to the ER with a note. I Saw NP Cristina l. Vladeanu-ion they also do their best not to prescribe meds. read more

DO NOT GO HERE I was a new patient and my insurance brought me here. Would give no stars if possible. When I arrived, the clerk at the front desk and the nurse were very kind but the physician was terrible. She was late and when she came in she did not want to hear a word from me. I had an ear infection in my right ear a couple weeks ago and today I came in with an infection in my left ear. The physician tried to prescribe me the same ear drops I had treated the right ear with even though I told her they did not work on the left. I had tried them for three days before coming into urgent care because I can't afford to be here twice in one month! I had to force this physician to listen to me and could feel tension building between us. She did not want to help me at all and I was the first patient of the day. That says a lot! At the end of my visit, the front desk claimed to not know the last name of the physician who saw me which is a bit unsettling. All they would tell me is that her name is Christina V. I left not knowing what is wrong with my ear and with a prescription for two more eardrops they want me to try. I'm an insured paying customer and this visit was not worth the $110 "copay" at all. I am SO tired of the health "care" we have to deal with in Los Angeles! Before anyone jumps to the conclusion that I am solely relying on urgent care, please know that I had an appointment to see an ENT before this visit but due to unforseen circumstances I had to bring myself here once again. Bonus picture of an ad which they have all over the office. It was a red flag that I unfortunately couldn't afford to avoid because of the pain I'm enduring, and I am expected back at work today. read more

Reddy Urgent Care - Come in for a serious medical issue? Maybe a lil plastic surgery will lift your spirits! - Urgent Care Near Me - Long Beach, California

Terrible over the phone service I was told my child couldn't be seen unless i arrived in 15 minutes my arrival time would have been 618pm they close at 7 Might as well close at 6pm if thats the case read more

Came in with my friend so she could get treated. They took her information and said they'd call her insurance and see if they could accommodate her. We filled out her paperwork turned it in. Then waited for an HOUR. Finally we went up to ask about how much longer. Only to be told they spoke with her insurance an hour prior and said they "couldn't figure it out." and we're never going to let her know she wouldn't be seen with them. I can't they were comfortable with us just sitting there. Absolute waste of time. read more

Do not waste your time the receptionist is dumb as a box of rocks and can't not speak in complete sentences and according to her they don't have drs and they can't do anything for sick ppl wtf are they open for read more

The sign in the door says their lunch is from 2-3pm Monday - Friday I came in at 2:50pm and was told I had to wait till 4pm cuz their lunch was from 3pm to 4pm so when I come back there's a huge line , I spoke to a person waiting in line and they said they been waiting since 2pm cuz they told her they have lunch from 2-3pm , so they they lied a whole 2 hour lunch later , still waiting outside while the people working super slow ( I feel like they do it on purpose) it's frustrating especially when u have stuff to do but they don't give a crap last time I come here I also think they should remove that " people love us on Yelp " cuz that is some BS!! read more

My goal was to get a cough syrup with codeine that was given to me by another NP 2 years ago. My cough went away when I took that med. Well this time I was seen by a different NP and I plead with him to please give me that also but he won't because it's narcotic and he don't want me to depend on it. I've been coughing since March which he said is a chronic cough and nothing I take helped. I got a chest x ray. The technician was very sweet and nice, xray went smoothly. Knock knock on my door while I waited in the room. Good news your lungs are clear, there is no infections, you're normal. What!? I don't like that answer lol. There is something wrong with me. I was upset to hear I'm clear. Can I have antibiotic I asked, no he's not giving because I have no bacteria in my lungs. What I have is a viral infection and there is no treatment for it but time. He prescribed me Promethiazine DM. I research about it, it's for cough and allergy. That night I took and slept very well and my cough improve. Now I'm thinking, wait all this time I have allergy to everything? Great! Now my body changes that my coughing is related to allergy. Glad it's not covid! read more

We got there 45 minutes before they closed and still wouldn't able to get service for my daughter, so, if it's urgent, and you have an urgency, you might as well go somewhere else as they instructed me read more

Reddy Urgent Care - Wasn't even closed yet, but they denied my daughter service - Urgent Care Near Me - Long Beach, California

The staff is literally so rude- they have forgotten they're "why", in their initial purpose in entering the medical field. Good luck- you won't leave here feeling comforted or that they have your best interest in mind. Disappointed. read more

I got sent here by my work company but someone had told me this was also a very amazing client. My experience wasn't the best. I took very long in the lobby, got there at 1pm and ended up leaving the places at 5pm. I understand it a waiting game but I had to get some X-rays done, I got told they would be ready 30min-1hr. Never heard back so I called. They told me it wasn't ready so I had to call again but they had closed. The next day I rescheduled another visit and same thing happened, they told me 30min- 1hr but never called back. I ended up having to call them myself again and finally got my results. The care quality front desk person that was there didn't say anything for a while when I walked up to the window but the Medical Assistant that was there was really nice. read more

The receptionist is very rude! After I told her why I needed to see a doctor she kinda laughed and said we won't be able to help you.. our xray tech is out today. I asked if there was any other urgent care near by that she could recommend and she told me to Google it! Not going here ever again. That explained why no one was in the waiting room. read more

Dr green is really caring, I'll give them that. I went in asking for a covid test due to my symptoms and a strep test. I was told I wasn't getting a covid test and to just go get one at the store. I was told I'd get the results the next day. 3 days later, I had to reach out and ask for results. They were annoyed when I asked and nonchalantly told me I have Covid. It's very frustrating. read more

I went in today for an infection. The receptionist was nice and had me fill out paper work. I was called in within a timely manner. The male nurse who assisted me in taking my vitals was very kind. The PA who saw me, Vivian Brady, absolutely amazing. She was kind, informative and very gentle with the treatment. Vivian gave me post instructions and made the treatment easy. The last nurse who saw me was rude. She gave me an intramuscular shot on the gluteal and massaged the area after. I asked her "why did you massage after an injection" and she did not give me a therapeutic answer, stating that is just how we do it. Evidence based studies show that massaging the site post injection should not be done. I did not even receive after care instructions after an injection site. She should not have been rude when a patient is asking questions, she should have given me a valid answer that would make sense. Instead she was rude and non therapeutic. read more

Horrible care. They have a giant sign out front that says COVID testing here yet when you go inside they tell you they are done doing COVID tests and are not going to do anymore. The attendant with the speech impediment was rude and unhelpful. There is a reason why this place has low stars. Of you value your health, do not go here read more

I received pretty good care here. The NP (shout out to Magda) who saw me was very compassionate and knowledgeable. The girls at front desk/techs were skilled & competent with lab draws, EKGs, U/S - they were also very thorough & have good bedside manners. Overall, my experience was really good. I would come back here, no questions asked. Be kind & it will be reciprocated. read more

Horrible keep your receipts for a good while, they will charge you again. Good billed 6 months later

We had to go in for a Covid test. We had a 90 minute wait. Since we lived close by, we asked if we could go home. They said no problem, we'll call when we are ready and just tell us to give you a few minutes. History & insurance info were taken by phone. We took picture of cards & emailed in. Stephanie met us in alley and quickly did test. Overall, easy & well communicated. read more

Came in with a broken toe but was refused medical care when I came in because they were closed.

Historically I have received adequate customer service from Reddy urgent care in Bixby Knolls. However today I spoke to somebody at 7:25 and asked what the wait looked like, as the facility was closing at 8 PM. I was informed by employee "H" that there was only one patient who was already admitted and another was just arriving. I stated that I lived just 5 to 10 minutes away and just needed to get swabbed for strep throat since my 4-year-old son had tested positive and I also have another 18 month old I did not want to expose. I stated that I should "be able to arrive in around 10 minutes or so." She told me it was difficult to guess how long the wait would be so I should just head over. Unfortunately when I arrived at 7:37, I encountered "V" at the front desk, who informed me that although the facility closed at 8 but they took their last patient at 7:30 (lobby was empty). I then looked toward the employee that I had spoken with on the phone 10-12 minutes earlier and explained the sequence of events. "H" conceded that we had spoken less than 15 minutes ago but she thought I would have been there sooner...hmmm. After showing her my phone with the timestamp reflecting a call that started at 7:25 and last 4m4s, I asked why I was never informed that their last patient would be taken at 7:30, just 1-2 minutes after the call ended and I noted that I arrived within the 10 minute time frame I communicated. Perhaps she thought I could teleport and was not going to write this review. They told me that I could wait 10 to 15 minutes more to see what they can do. After that time was wasted they told me I could not be accommodated (no apology). Very disappointing. read more

Experience overall was good. I waited for about an hour. Girl in the front was not too friendly. I stood there waiting for her to greet me by nothing so final I said hello. So she needs to work on her customer service skills for sure. X-ray tech-female that took me to the back, room my BP, temp and weighted me was very nice and professional. NP- male that seen me was very friendly, professional and detailed and went over everything I needed to know. read more

Do not come here... the nurse had guts to tell me that nothing here is fast unless you're the only patient here... that's the most unbelievable comment i ever heard... we're waiting for 2 hours... avoid this place... go to ER... read more

HORRIBLE. DO NOT COME HERE. They made me sit for 40 minutes in the waiting room and then told me that they couldn't verify my insurance so I left. (Knowing full well that I had insurance but I felt like CRAP.) I get home, call my insurance, and within 2 seconds my insurance is verified. I certainly don't trust anyone that can't even do paperwork to trust any medical concerns with. read more

All I need to say is...: this is the best urgent care I've been to. You'll be in and out no matter what time you go, the Doctor is very nice ( and cute ) but also the ladies at the front desk are soo helpful and friendly. Just don't stand at the window on your phone. They will not assist you until YOUR done. Lol which is understandable - Thank you for everything read more

I've been a few times, but my last visit was the worse. The nurse was roughly handling me, and disregarded not only my pain, but my concerns. I wish I went straight to the hospital, because I left no different. Pros: close to people who live in Long Beach Cons: Bad Attitude Rough handling Billing errors Lack of customer They work on emotions read more

TERRIBLE! came in for pain while sneezing. Doctor was in room for 37 seconds EXACTLY. Doc don't care about patients.

I called the night before going to this urgent care is they had rapid covid test, waited in line for 2 hours JUST TO BE TOLD THEY DIDN'T HAVE ANY. The worker was unhelpful and rude. SUCH A WASTE OF TIME. I recommend going to mare urgent care read more

Their website says they are open to 9 PM. I called at 8:30 to verify, the phone rang and rang and no one answered. I drove over because I was told they were the only urgent care that could help me because I had something in my eye. I arrived at 8:45 and I was informed by Bianca that they stop taking patience at 8:30. If this is true you should change your hours to 8:30 instead of wasting peoples time. If this is not true you should honor your hours. They were not busy and they could have helped me, they chose not too! read more

we came in because my 2, year old grand baby Emma has something that resembles the stomach flu, lose stool vomiting painful gas. I was a little worried of how the visit would GO yet Dr Jessica gave fantastic service and had a lot attention to detail her staff was also welcoming and provided Excellent customer service, I can't stress enough how important this is in this field. The Dr took a urine sample to rule out a UTI giving thanks it was negative yet again appreciated her going over and beyond. Thank You Dr Jessica and staff ! read more

Reddy Urgent Care - Emma's first visit here was a success! - Urgent Care Near Me - Long Beach, California

Loved the process. Staff was extremely nice. Walked in signed registration paperwork. Seamless process and dr was reassuring and compassionate when delivering results to my family. read more

One star is too generous. This place gets ZERO STARS! TERRIBLE RECEPTIONIST No compassion or concern for others. I usually don't feel the need to post negative reviews, but my experience at Reddy Urgent Care was so unpleasant that I'm making an exception. Before I start, I want to bring this up because I feel it's important to ask: Who goes to urgent care because they feel good or are at 100%?? Usually making it into urgent care is only thing on your mind. I arrived here with my 18 year old son at 8:10pm on a Wednesday evening. Immediately I was told that they see their last patient at 8:30pm. OK?! I was then asked for my drivers license & insurance card, which I provided. I explained that my son was the one that needed to been seen & not me. After SLOWLY inputting our insurance information into her computer, she asked for my sons ID, which he did not have, he was in pretty bad shape physically. I explained I was his mother, she had my drivers license & could could very easily verify that the information I had provided was correct & that my son was indeed covered. The receptionist was cold & rude - she refused to make any exceptions, so I asked to speak to someone else. Again she was rude! She would only say: I'm sorry, it's our policy. OK - I understand policy, but I am asking for an exception, my son has chronic asthma & needed to be seen. She again repeated policy and told me that there wasn't anyone that could help me, handed back my drivers license and insurance card. It was obvious that the receptionist didn't want to stay any later than necessary & wasn't going to go above or beyond. Unfortunately I did not get her name. This may sound like a petty complaint, but who works for an urgent care facility, when they themselves don't have a sense of urgency to help those in need??? I will never return & will share my short and very unpleasant experience with Yelp and anyone else that cares to read this review. TWO BIG THUMBS DOWN!! read more

I came in the morning shortly after they opened and there was about 15 minutes wait, 3 people ahead of me. I came in with injured hand. My vitals were taken by X-ray tech Christopher, then I was seen by Nurse Practitioner Christina who checked my hand and said it is not broken. I requested Xray anyway, and got it. I waited for Xray result for about one hour. Usually in other places wait time was less than that. After the results were in, NP Christina came in to confirm it was not broken, and answered all my questions in kind and patient manner. I was told that I would pay 80 USD for the visit and 75 USD for Xray of injured hand and I ended up paying just that amount. No surprises on billing side, which I appreciated. Everyone was nice and approachable. So if that is your thing - that medical staff is nice and kind to you, these people are :) I also welcomed that the COVID tests were made outside, so it seemed to me that they did not mix people waiting for COVID test and people with other issues in the waiting room. What I think could be done better is wait time, once the patient is checked in. My visit after I was checked in lasted for 2 hours. Also, more proactive communication with the patient would be welcome - especially about the whole process, wait times once checked in, diagnosis and what to do after the visit. I was told these information once I asked about them, but I prefer if I was told proactively - that I did not have to ask. One more thing - please note - their web page says that the last patient is admitted 30 mintues before closing. That is not true. I came in previous day at 6pm and was not admitted, because they had too many patients already waiting. That makes sense and is reasonable, but then the web page should say something like "last patient is admitted 30 minutes before closing or earlier if the wait time is longer than one hour". From my experience it is possible that they stop admitting patients at 5.30pm. Also please note that they have a policy of one patients at a time in the lobby area, so might need to wait outside line for registration. Thank you Reddy Urgent Care staff for taking care of me! read more