How many times have you encountered a specialty store that lived up to your preconceived notions…read moreabout the business, but surpassed those ideas? If your answer is "Never!" or "Not very often!" then I will tell you that I was a member of that club. That was true until today. I have Parkinson's Disease, which affects my gait when walking and erodes the strength in my muscles, especially my legs. However, a friend suggested that I make an appointment at the FootWorks store in Pickerington, Ohio, and just see what they can do for me. She allayed my concerns that they "would only want to sell me orthotic inserts." she told me this store would talk to me about what I needed to ease my pain and suffering, yes suffering. My wife and I made an appointment, and due to a customer cancellation, we were able to get in earlier. So, today we went to the store. Justin, co-owner, greeted us both. Then, he talked to me about my needs. I explained my need to get shoes that fit properly and allowed me to walk safely. My wife and I are participating in "Moving Day" in October, to support the Parkinson's Foundation by fund-raising and walking a full mile course. Even though I have contracted painful cellulitis in my left leg, I am still determined to complete the distance. Justin was friendly, helpful, and knowledgeable, and "willing" to work with me to provide the tools (shoes) to accomplish my personal goal. I knew my own shoes did not fit and caused even more pain and trouble. He measured both of my feet and told me he knew why I was having pain. My own shoe, a size 11, was not the correct size for my feet. I am really a size 12 1/2. No wonder I had blisters, bruises, and my feet hurt all the time! What a relief to hear that something could be done! But, only buying shoes that were my correct size was not the answer. I needed shoes that supported my feet, alleviated some of my pain. Justin showed me several different walking shoes "in my size" that surprised me with how comfortable they were. My walker is used for mobility, and as Justin and my wife watched me walk down the hallway, they remarked about how I was standing taller, my ankles were unlocked but supported and I was not dragging my feet, as I normally walk. (A common characteristic of people with advanced Parkinson's Disease). My belief about any business has always been that "customer service is the hallmark of any company." If you feel the same way, then check out FootWorks where you will be given outstanding customer support and shown quality products for your foot needs. The FootWorks Store is highly recommended by my wife and me. I ordered a pair, but will sadly have to wait till next week to get them shipped to the store. However, I have waited far too long already to get good shoes like these, so one week isn't really that long. Besides, I need to heal from my cellulitis so that I can continue my mile-long walking goal with my team. Maybe I'll see you on Parkinson's Moving Day. We'll likely recognize each other by how comfortably we are walking around on the trail!

Best in the state. Period. Everyone I recommend that has gone here has benefited to a much better…read morequality of living. I've sent 30 years and 80 year Olds there all with amazing results. The feet are more important than we know, and certainly nothing we put much thought into until something is wrong and quality of life stinks. Here they truly care and help to improve your general health and well being.

Staff was extremely rude and unhelpful. It felt like checking out was an inconvenience for them,…read morewhich made for a very uncomfortable experience. Customer service clearly isn't a priority here.

There hasn't been a lot of reviews here the last couple of years... I was even wondering whether…read morethis location was still open. It IS and I had a great experience finding two pairs of shoes and an even better experience finding that the second pair was 1/2 off! Great value, good service, all right at closing time. NOTE: a tip for everyone going into any business at closing. It you show up 20 minutes before a business is supposed to close, it isn't uncommon for people who have worked a long day and still have work to do they can't start until you are out the door to give off a negative vibe. Because this is true, it is a huge opportunity for the biz to demonstrate great customer service... like I got at this location on this day. Kudos and I love my new shoes!!

My wife was shopping at the Shoe Dept on East Broad in Reynoldsburg yesterday when she approached…read moreby a man who said that he was the manager wrongfully accused her of disorganizing an isle, called her names and threw her out. He then locked the door at 830 PM when the store closes at 9. I was sitting in my Jeep when she came to me in tears and upset. I went to the door which was locked to find out more of what happened. At that time two gentlemen saw what happened and we began to talk amongs the 4 of us about the situation outside of the store. As I was outside using my phone to find the the to corporate, the store employee unlocked the door and told us to get off his property, used unprofessional language towards us while other shoppers were in the area and threaten to call the police. I was afraid that he would try to get physical with us and I didn't take kindly to disrespect especially when it overblown and that it was directed at my wife so walked to him to protect her and he locked the door again and went back inside. At one point he let another couple in and they left a minute later. Reynoldsburg police came we talked about the situation we were giving a 2 year trespassing warning. I personally never shop there so it doesn't really bother me but my wife who is a frequent customer vowed to never buy anything from this company again. This person who this company entrusted to manage your store had an evil intent to humiliate my wife publicly and we will no longer purchase anything from this company again. She at point will probably never go into a shoe store again without feeling apprehensive about it.

This store has some great deals, is typically clean and the staff is very nice! You can find pretty…read moremuch any type of shoe you are looking for.

What an awesome experience! Brian is a rockstar! Super friendly and quite skilled. I love my…read morebeautiful, bright, yellow suede Hoka sneakers SO much, and was worried that all the wear and tear that I had put on them would not be able to be erased, but Brian worked his magic, in only a few days (even with it being a holiday week)and they're beautiful once again. . I would recommend this business highly! Amazing customer service they get back to you in a timely fashion and work was done quite quickly.

Really nice little spot prices are very reasonable and they do a great job fixing your kicksread more

Pros: Next to H&R Block in strip mall…read moreEasy parking Lots of shoe options Friendly, knowledgeable staff Cons: Limited clothes options Not a ton of sock options either When has stuff gotten so expensive for running gear?! Pro tip: Good for residents of this area, but other Columbus Running locations seem to have more stock in general.

young man who waited on us was excellent in customer service - he listened and advised on the…read morepurchase which was a pair of running shoes with cleats - the high school junior switched from high school soccer to cross country. sibling a sophomore cross country running for 4 years also asked questions and provided input. great experience until we were checking out and i made a comment about taking 30 seconds of sophomore time - a totally different clerk waiting on other customers said LOUDLY it is almost impossible to take off 30 seconds in running, and then she whispered something to the customers she was waiting on and they all looked at the 3 of us. here is the deal we came in for shoes (and gel) not unsolicited advice from not a cross country coach. by the way the 30 seconds reduction for the sophomore's time, is a personal goal that the high school coach has said it totally doable, and coach provided a plan towards achieving that goal! your staff with unsolicited advice caused a conversation between the 3 us, and we decided to ignore her. We will be back have shopped there since the store opened - we are 3 generations of runners.

They have a nice selection of items including different and fun things you may not otherwise come…read moreacross in other stores. The staff are friendly and they're well priced. The store always seems well maintained. I would check the clearance items first before buying, it seems sometimes what is supposed to be inside is not correct or it is missing.

You live long enough you get to experience an example of the worst case scenario in customer…read moreservice. Asst mgr Lamont should not be in a customer service area. He is lazy and could care less about the customer. My wife left a coat called the store and said she would pick it up. When she arrived he said he didn't have it and refused to ask anyone else who may have taken the call. Told her to leave. It gets worse...my wife called someone who works there and knew exactly who took the call (John the manager) and that her coat was secure. Wife shows up the next day to hear her coat had been shipped to salvage? A clear case of lying and covering up his mistake from the previous night by Lamont. Gave us $50 gift card figuring we are stupid enough to go back in this store. You can't make this stuff up!

That one guy mateo helped me a lot. He helped me find my shoe size and was super helpful and his…read moreenergy was really nice!

I was looking for a pair of the popular Skechers pickleball shoes. Was surprised to find out there…read morewas a store nearby. Plenty of parking in this plaza. Brand new store. Massive selection of shoes. I was not aware that Skechers had their "footprint " in so many shoe categories. Sadly, they did not carry the pickleball shoes. They told me to try the location at Tanger Outlets. I actually did go there and there was nothing in my size. It would be nice if they could see each store's stock. Really nice store otherwise.

DSW had several great locations here in Manhattan. There's not as many locations near my apartment…read morethese days. I always found athletic shoes and Converse at DSW. If I needed a pair of dressy shoes for a special occasion I head to a DSW. The handbag selection is great to search through for deep discounts. My daughter still uses her rewards online. I have to try my shoes on before I purchase. She's got a small foot and there's plenty to choose between. I'm highly recommending you join rewards and shop online or at a store near you.

It's obvious the employee packing orders gives ZERO SH*TS…read more Ordered online. Order shipped from this location. Shoes arrived with a security tag still on them. Now I have to drive to a DSW store to beg them to remove the stupid tag, which makes the point of ORDERING ONLINE pointless.