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Red Swan Pizza

4.7 (3 reviews)
Closed • 11:00 am - 9:00 pm

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6 months ago

customer service was average but the pizza was pretty damn good...experts in gourmet pizza that's for sure...little expensive but worth it

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1 year ago

Always good!.Always fresh! Always exactly the same! Staff is friendly and great at what they do! My go to for pizza in Nanaimo!

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3 years ago

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Milano's Ristorante - Greek-style Baby Back Ribs

Milano's Ristorante

2.7(53 reviews)
5.0 km
•$$

Our server was lovely, though busy so drink refills were missed. The appetizer meal was great…read morethough the next time I probably wouldn't get the mushroom Neptune again

We have been going to Milano's ever since it was originally Romeo's…read more In its heyday, this restaurant offered Nanaimo something truly unique that the others did not. We would look forward to treating ourselves. The food always had a certain "je ne sais quoi" about it. And the service was traditionally impeccable as well. Milanos is well located. Parking is never a problem. Since a new owner took over, we have seen Milano's steadily slide downhill both for food and service quality. Last night was the very worst experience we've ever had and the one helped us to make the final decision to never patronize this place again. While we were seated quickly enough, it took almost 25 minutes for us to get any kind of attention from the server. And the only reason that happened was because we flagged her down. Our actual food took another half hour to arrive. Yes, it was a busy Saturday night. But come on, folks. My sister and I both ordered the veal cutlets and linguine with prawns on top. When the food finally arrived, the first thing I noticed was that the temperature of the linguine was very inconsistent throughout. Nothing in this meal was really hot. The prawns had a very strange texture to them. Some of them looked like they were actually overcooked a bit. The food overall spoke "food service" (e.g. Cisco) to me. We were never offered a refill on our drinks. Nor did anybody drop by to ask how we were doing. While I have never actually managed a restaurant, I do have a good understanding of the dynamics of how a business should function. I'm not quite sure just what the function was of each of the three people inhabiting the front desk. That seems a little excessive. I could immediately see that there were not enough servers on duty. With the amount of time the food took to arrive, plus the ultimate quality, I can say the very same thing for the kitchen without even looking in there. Our server was absolutely great. Unfortunately, the circumstances under which she had to work did not allow her to live up to her potential. I did see a number of really good people on the front line. It's really sad they have such adverse conditions under which they have to work. Our server told us that she had actually been with this restaurant since it was originally Romeo's. She also shared with us about she found things going steadily downhill since the new owner took over and how frustrated she is. From what I saw, I have to fully agree with her. While the experience we had did not merit any kind of tip at all, she wasn't any part of the problem as to why we had a bad experience. We made sure she was tipped properly in spite of all this. All that wait time gave us a good deal of opportunity to look around the restaurant. The first thing that we noticed was that the windowsill beside our table was falling apart. Many spider webs are visible up in the ceiling. I'm sure if I looked around just a little bit more I could find more examples of total neglect of the premises. If you've never been to this restaurant, just be aware that the acoustics of its design make it very noisy. I never have held that against them per se because the food and service always more than made up for it. At least it used to. Finally, let's come to the final bill. A total of $83 for two meals with no appetizers or dessert from what is essentially a family style restaurant certainly does not represent great value in my book. While I do appreciate the major challenge that any restaurant has in this economy with the rising costs and all, somewhere in that equation, there has to be a little more consideration shown to us, the end customer. We are the ones that keep the establishments in business after all. Owners like this one seem to forget that fact. This really looks to me like a classic case of an owner who has acquired a phenomenally successful brand and is basically just taking what he can get out of it and running it into the ground. Very sad indeed, but unfortunately not uncommon these days. if anyone from Milano's management or ownership cares to address my concerns. I'm more than willing to discuss this.

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Milano's Ristorante
Milano's Ristorante
Milano's Ristorante

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Red Swan Pizza - pizza - Updated October 2026

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