I tried to make an appointment for my dog, I had an old account which needed to be updated…read more The receptionist refused to take my new address and phone number over the phone said I had to use an App. to change my information. I did not want to use the App but was told I had to cause she didn't want to make any mistakes taking my information down. I reluctantly downloaded the App. which would not allow me to change any of my information so I called back and got a different person on the phone and told her I was having trouble with the App I did not want to use and was there anyway they can change my information on the account it has been years since I was there. I happen to be a Vet tech and my pets were seen at another hospital and I wanted to have my pet evaluated by a specific doctor which annoyed the receptionist. I was asked for a 50$ deposit to hold the appointment which I gave the CC information over the phone; funny they had no problem taking that information over the phone. I also said I would send my pets records over from previous Vet and that I would take care of it and preferred that they didn't call for records that annoyed them also. I then emailed my records which they had trouble finding them through email and the practice manager called me back to ask what had occurred while making the appointment. Which I explained and that I would bring the records in the day of the appointment if the records cannot be retrieved by my email. I was told then that they had to have the records of my pet prior to coming for the appointment cause they had to review them. This was a new problem so past records would be irrelevant- all previous exams were normal she is up to date with vaccines and this was a new problem that it's a possible heart issue. She then questioned if it was detected by a doctor, which I said no, I think she has this problem and wanted her evaluated by a doctor which annoyed her. What does it matter if I think something is wrong with my pets heart? This was the reason I wanted to make said appointment to have it checked by a doctor and that annoyed her. I was told if I did not have the records there prior to my appointment that I would be charged 40$extra to process the records if I bring them in. I expressed that they were creating a problem before I even step through the doors. She said I could speak with Dr. Dallas who gave me the same run around was then told I could not come to the practice. I have got to say this was the most ridiculous exsprience Ever to occur from a Veterinary practice and I have worked in the field for 30 years. I have Never seen I doctor review files prior to a patient coming in. Yes vaccine information is needed but my pet was up to date which I told them over the phone when making said appointment. This practice is absurd and it's unfortunate cause the Veterinarian I want my pet to see is now working out of this practice and I cannot get an appointment because their feelings were hurt and these tyrant, ridiculous business practices. Absolutely absurd- if you can't take information like updating address and phone number over the phone you shouldn't be answering it- and if a client doesn't want to use an App to communicate by they should not be forced to do so. This practice is not friendly- they don't want to have any human connection why would anyone trust them with a pet?

The team here is so sweet, kind and patient with my dog every time we go. They really take their…read moretime to give her lots of love before the appointment starts and I feel that they just genuinely love the animals. They also are always available with any questions you have either during the appointment or just any time. They have great communication. I'm so glad that we chose them for my dog when we moved to the area.

Been using Dr Jackson/staff at Bethany Vet for many many years. The absolute best! And all so…read morecaring to each of our many dogs over the years.

BVH is extremely short staffed. They only have (1) vet on staff and she's not in everyday. They…read moreare horrible at responding to calls. I've called (3) times in the past 2 days regarding a sick dog and NO ONE has called me back yet. That is totally ridiculous. I will be looking for a new vet for my pets.

Got me and my pup in on a Friday afternoon at 5:30 after a full week of tummy troubles, figured out…read morewhat it was immediately, and got him on medications same day. Even sent me home with his full dose of meds! Absolutely recommended bringing your pet here!! Loki is so happy

Caring, knowledgeable and compassionate. Love this vets office! Me and my puppy are so happy we…read morefound this place!

I am very fanatic about my pets, because I love them more than anything else in this world. I had a…read morebeautiful Rottie-Shepherd named Neiko, (who is now at the Rainbow Bridge.) I trust this Veterinarian with everything that I am. He has saved my dogs from certain death several times. I presently have a dog Cassidy Lee, and he has been incredible with her. I trust him, and he just does beautiful work. My dog has gotten into her share of trouble, and each and every time she has been saved by Dr. Brocklehurst. I would honestly NEVER go anywhere else once I found Seymour Veterinarians. I think he is a genius, and cares tremendously for my dog. He has also saved my other dog Neiko, and prolonged his life where he lived a lot longer and I was so grateful to him for that. I cannot say enough good things about this Doctor, and the rest of his staff. I commend and thank everyone who works with Dr. B., because with everyone combined has helped my dogs, and their lives have definitely been enhanced. All I can say, is that my dogs under the care of Dr. Brocklehurst, has made my dogs much more comfortable in their lives. He has researched everything on my dogs conditions, and has prolonged my Neiko Boy's Life by closely monitoring Neiko by consulting VCA Shoreline Veterinary Referral and Emergency Center. Thank you so much to the entire staff, and especially Dr. B. for giving me more time with my dogs. This doctor along with his staff seriously cares about animals.

Very friendly and helpful staff. Never have to wait long in the waiting room for our turn. The vet…read morealways explains the situation and how we will move forward with meds or other suggestions and answers all our questions. Definitely recommend!

Love going to Ansonia Seymour Vet. They are always on time with appointments. Dr. Adam is very…read morethorough. The entire staff is amazing.

We have a houseful of pets and they have all received AMAZING care from Dr. Mags and the staff. I…read moremoved to Hamden about four years ago and feel blessed that my fur babies have such a wonderful place to be cared for and loved! The way that Dr. Mags explains and truly understands how to inform you of every option/situation for your pet. I have had pets my entire life and have never met a vet more caring and personable.

We're so happy to have found this practice! Several years ago I moved my elderly parents and their…read moredog to CT from CA. Their dog was older and having some issues breathing on and off that previous vets in CA were dismissive of/couldn't figure out. We brought Quincy to Spring Glen and had a great experience with the vet. It was a friendly, efficient appointment with a referral to Central Animal Hospital for what ended up being a correct diagnosis by Spring Glen that needed surgical intervention. Spring Glen didn't even charge us for that visit! Years later, after Covid, we welcomed another dog to the family. If you remember how many families got dogs during that time and how it created an extreme demand on vet offices we were prepared for a long wait and hard time finding a vet taking new patients for Pip. Despite Quincy passing years before and therefore not being active patients anymore, Spring Glen welcomed us back despite the insanely full schedule. It's now been a couple years and we have zero complaints. Dr. Mags is so thorough and informative while being chatty and friendly. They're upfront and fair with billing and do a great job of explaining the pros/cons of anything discussed. Spring Glen reminds us of our favorite vet from decades ago in CA before they got bought out by one of the big franchises :-( Welcoming, informative, and fair.

I had a German Shepherd puppy with Level 4 hip dysplasia. Without going into details because most…read moreknow what it is, how to treat, etc., I went to Merryfield and the vet told me to put the dog down. He had 3 other occasions in his life where he couldn't get up. We left him alone, let him rest and hopefully sleep, gave him Aspirin and shortly he was about to get up and RUN. You could tell this vet disliked GSD.

the worst. absolutely terrible service, dirty and old. will never take my pets back there.read more

So I was a tad worried having to leave Animal Medical Care because they merged with the VCA. But I…read moredon't think I had to have been that worried. Although it did take a full 2 hours for my appointment to be finished, I felt like the time management was the only issue with the establishment. At the moment I know with covid it has been very hard to find workers and a lot of businesses have been slow because of that so I'm not going to take a star away because of that. My parents adopted a stray cat from Louisiana on their vacation and we were hoping to see doctor Matz as she was our doctor at Animal Medical Care. We were pretty sure she was a female, we weren't sure if she was fixed or if she was pregnant or if she just had a lot of worms, we didn't know her age or anything because she was picked up off the street. We weren't going to be able to see dr. Matz for a month-and-a-half out because she was so booked. It's very unfortunate that I can't see my main doctor for a pretty important thing when you get a new animals, and because of my OCD and anxiety and not knowing any of the other doctors I wasn't entirely sure if I wanted to see a different doctor so I booked her. But then our new cat started having a lot of fleas and we had to quarantine her because worms were just falling out of her at all times. After she was home for two weeks and it was still a month before seeing dr. Matz, we decided to call back and make an appointment as soon as possible with someone else because we couldn't wait any longer. We had a small chat with Norm, and then Patty and dr. Smith came in and gave our cat all the shots they needed. These two doctors were extremely helpful and very kind, personable and nice. If you are coming from Animal Medical Care, and you don't know what doctor you would like to have, try out dr. Smith because she is very nice.

We are currently mourning the passing of our "Little Girl"…read moreAbbey. I highly recommend (and commend!) the staff of VCA for their compassion and professionalism. My opinion of VCA has not changed since my posting of July 26, 2023!

we had a horrible experience at this place. indoor footing is horrendous, horses don't get daily…read moreturnout (many boarders told us the horses are on a schedule) and the outdoor ring is very rocky. Of course, feel free to give them a try, but make sure you do your due diligence.

This is a great facility and my granddaughter loves it.it will be well worth the investment. Take a…read morevisit and enjoy yourself