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    Red Mango Prosper

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm
    Updated a few days ago

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    5 months ago

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    Bahama Buck's

    Bahama Buck's

    (155 reviews)

    $

    Yelp 100 Challenge 2023…read more #34 This was my first visit to Bahama Bucks and I was very impressed with my order. The menu can be a bit overwhelming but I suggest finding something you like and give it a try. I ordered the Bomb Pop and it is classic bomb pop flavor red, white, and blue with a tiny bomb pop.

    I waited almost 30 minutes for three snow cones and was gaslighted by the owner. I came to the…read moredrive through with my children. I pulled up in the line. There was only one car in front of me at the menu ordering, and nobody in front of them. I waited nearly 10 minutes. In hindsight, I should've left, but I thought the car in front of me had a really difficult order. After waiting a ridiculously long time, someone on the speaker said hello and took the order of the people in front of me. I eventually got to the speaker. They said, "will be with you in a few minutes." I clarified, "a few minutes?" She said, "yes, we are busy." I finally ordered. When I finally got to the window, I saw there were about 5 customers inside the building. She told me my total. I paid $13, which seemed a bit low for what I ordered. I waited. Eventually she tried to hand me 2 drinks that I didn't order. I said, "that's not my order." She asked me what I ordered. I told her. She disappeared. She came back later, and asked me again what I had ordered. I told her again. She went away. When she came back, she handed me a refund for my $13. She told me she needed my credit card again, that my order was $16. I said, "wow, I've been waiting almost 20 minutes already? You couldn't just let me pay the original amount?" She said, "unfortunately, no." I should have left! But my children wanted their snow-cones and had been waiting so long already! I paid the $16. I waited. We finally got the snow-cones 25-30 minutes after arriving at Bahama Bucks. It doesn't stop here! I pulled into a parking spot now that my children were happy. I immediately emailed this insane interaction to the information provided on the website for this location. The manager/owner Brandon Ruk emailed me that he had reviewed tapes, and I had only waited 12 minutes for my snowcones. He mentioned in the email that they are small business, and he was "sorry my experience didn't meet my expectations." I responded that his gaslighting my experience was on track with the service I received. I responded to him, that he had not taken into account the time waiting to order and then waiting to get my snow cones. He responded again with an apology. He told me he would send me a $10 gift card. Two weeks later, I still never received a $10 gift card. 12 minutes for a snow cone would be way too long. The reality of waiting 30 minutes for a snow cone is unacceptable. The tone of Mr. Ruk's email just reeked of arrogance. I am all for supporting small businesses, but being a small business doesn't give you an excuse to fail so hard at basic customer service.

    Red Mango Prosper - icecream - Updated May 2026

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