The Good: My mother and I go here often. My husband however refuses; he had a bad experience once and with him, you would be hard pressed to see him again. However, every time my mother and I have gone, the food has been really good. The service is consistently spotty, typically chaotic and unorganized but, they seem to get it together while we are there. I think we only waited for a while for someone to come wait on us twice. This last time however was so bad. The Bad: We just went again two weeks ago and had the worst food I've ever had there. Other than the biscuits, which I usually don't even eat. But this day they were wonderfully light, buttery, and fresh. I got the pick two and chose shrimp scampi and Walt's shrimp. The Walt's shrimp was very good but the scampi was horrendous! The shrimp were ridiculously small; basically rolled out baby gulf shrimp. My mom had the shrimp al 'fredo which is usually her favorite. This day it had no taste at all. It didn't even taste like pasta and butter. I also ordered one of the new flights. I was quite excited about it but it took forever to come to and when it did, it was very sloppy, the drinks had very little ice, and were really bad. I couldn't drink them; ended up sending them back. The Ugly: The server was very apologetic which we kept telling her was not necessary; it wasn't her fault. She also ended up sharing that no one was in the back cooking; none of the cooks showed up that day. She was a very nice young lady and she offered free dessert but we kindly declined. She bought it anyway LOL. She said she told the manager but the manager never once tried to come over and check on us. I was not happy about that; she could have stopped by and offered her apologies. That I thought was ugly. The conclusion: Overall, as I told the server, it was pretty heinous our experience that day, but, it wasn't going to keep us from coming again. read more

Red Lobster - Very small scampi - Seafood Near Me - Fredericksburg, Virginia

We called at 6:30 to make reservations at 6:45 for a table of 7 on a Saturday. We were shocked we were able to get reservations that short of notice on a Saturday especially for a large group. This should have been our first warning sign. Despite getting reservations, there were several families in the lobby waiting. Upon getting to our seats we noticed the restaurant was pretty empty. The service was unbelievably slow. We waited nearly half an hour just to get water. We received very visibly dirty bread plates and glasses several times. The waitress constantly had excuses for everything such as when I asked for a new cup of water she said oh that's just the paint from the cup floating in the water. When my mother asked for a larger to go box for her crab legs the waitress said oh you can just fold the crab legs and make them fit in this smaller one. We had two other incidents like this as well. It became exhausting to ask her anything. We received our food at 8:15pm nearly two hours after being seated. Seafood does not take long to cook as you'd overcook it so it was a shock that it took two hours especially when half the group ordered the same thing (crab legs). Additionally, when we did receive our food it was cold! It was an awful experience overall. read more

The hostess was rude and the restarau t smelled like piss all over the place. We had a 30 min wait and almost all of the tables was empty. We sat down for 10 min and no one surved us. We walked out not a good place to go to. read more

Was in town at Fredericksburg to see my cousins. Trying to look for a restaurant that have big tables. We had about like 15 people. My cousin recommend Red Lobster. They didn't make reservation we went there when they first open. So they set up the table for us. Our waitress name Cheryl was great. She recommend what dishes and other stuff they have. We didn't order appetizer we just order per person. The foods came pretty fast. It was very tasty and i say the staff and service was great. I would most likely come back here again when i am in Fredericksburg. Thank you for everything. read more

Red Lobster - Seafood Near Me - Fredericksburg, Virginia

Walked in and we should have walked straight back out. Smelled awful. All of the food that arrived was disgusting. Even had them remake a lobster tail and the chef obviously does not know how to cook seafood. The drinks were OK. It cost us $217 with tip to eat here. Absolutely not worth it. Wish I could get my money back. read more

Don't waste your time. We came in with family from out of town expecting to get the experience we have had in the past from other red lobster locations. We arrived at 530 and did not leave until close to 730. Our server was repeatedly telling us they were on the bar and swamped as an excuse for why it took so long to get drinks and biscuits. - Food was slow -Service was awful- it took a long time to get a high chair and we were seated after a delay - we witnessed another family leaving without food due to not getting drinks or biscuits for half an hour ... then the host tried to reseat the table with other guests without cleaning the table -our server yelling at the food runner -$350 for 4 adults and 3 young children is ridiculous for the quality of the food and wait we experienced. I did not receive a refill on my drink either. We also chose red lobster for Mother's Day and had a similar experience we wrote it off as just holiday volumes. In conclusion this was extremely disappointing I don't think we will be back. read more

Firstly, I think the AC was not working. The "greeter," who just ignored me when I walked in, had sweat dripping from his nose. The back area where the tables were felt like 76-77 degrees. I was so uncomfortable. Very strange vibe in this place. For 42 bucks, I got mediocre stuffed mushrooms, one terrible tasting cocktail, & one pretty tasty cocktail (Lobster Punch) that barely had any ice. With tip, I spent $58 for an extremely disappointing lunch out. Side note: I arrived early & described the person I was meeting. This young man took me back to this poor, sweet guy sitting alone & pointed at him at said, "Is this him?" The guy looked so surprised because he didn't know what was going on. It was so incredibly rude of the Red Lobster employee who did it. They really need to do a better job of training their people. read more

The service at this location is terrible. We were seated at a table that could only be described as "who's on first?" Seated without silverware or even napkins. We waited for about 20 minutes before a server took pity on us and asked if anyone had been to help us. 15 minutes later we had drinks and biscuits--still no silverware, no napkins, no appetizer plates. I asked to speak to the manager. I expressed my concerns. The food was mediocre at best. Salads came after the meal; had I known iceberg lettuce would be presented as a Caesar salad, I would not have ordered it. I had to ask for the butter and lemon which should have accompanied the Ultimate Feast meal. The whole dining experience was very very disappointing, especially since the CEO has been all over TV touting a new experience. I would have appreciated a good experience--not this. read more

7 of us went here today to eat and it was not busy so we had no problem getting seated. The staff took our order quickly and served our drinks. The inside was quiet and music playing lightly. I ordered a bacon cheeseburger with fries and a side of bacon Mac and cheese. Once we ordered though the service slowed down dramatically. The burger was not that good I would not recommend it. The bacon Mac and cheese was not that good either I would not get that again. Trying to get a refill on tea was very difficult. Not the best place to eat. read more

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Just not good. The restaurant had a strange smell and our server kept complaining about it being a difficult day. The caesar was terrible - the dressing was served on the side and tasted jarred. And the biscuits which are usually this restaurant's saving grace and signature item were gummy and undercooked. Fish and chips were just meh. Service was slow as well. We won't return. read more

This Red Lobster in Fredericksburg is absolutely disgusting. The moment I walked in, I was hit with the smell of urine mixed with old train station air. Not exactly the kind of "welcome" you expect when you're about to eat seafood. The hostess looked miserable and uninterested, which matched the atmosphere perfectly. I went to use the restroom by the entrance, and it was filthy with paper towels all over the floor, a foul smell, and no sign of basic cleaning. To make matters worse, this was right next to the lobster tanks and the front entrance. I sat at my table for five minutes with no service at all. Not even a "hello." At that point, I had seen and smelled enough. Walking out, the stench by the doors was even stronger than when I came in. This place is unsanitary, unwelcoming, and downright gross. If you value cleanliness and basic customer service, avoid this location. This actually turned me off to going to another Red Lobster for a while. read more

Very nasty food and a very dirty. Table and dining area were not clean, and the entire area smelled of mold and mildew. Service was not good with the bartender waiting tables and he almost dropped the entrees on the floor. Not worth $78.00. read more

I should be doing a million other things, but I had to make writing this review a priority to let the Red Lobster franchise owner and others know about our horrible experience. I had ordered a family meal and an additional appetizer (for pick-up). I placed our order in the Red Lobster app for pickup later in the evening as we wanted to have a special dinner with our family. Our scheduled time was 6:30 pm. My husband goes into the Red Lobster, the hostess was sitting in the lobby, laughing and playing on her phone. My husband arrived to the bar area at 6:26, a few minutes prior to the scheduled time. He didn't receive our food until 6:45. There was literally nobody at the bar area except one person: Max. Max finally greeted my husband, after 11 minutes, and got his food. He handed it over to him in the big paper brown bags that RL uses for to-go orders. My husband looked in the bag because the outside was wet and soaked. Max had given him a bag with a container of shrimp scampi that wasn't closed and leaked liquid in the bag. My husband closed the container- and then took everything out and cleaned off the spilled buttery liquid from various containers in the bag. Max gave him a new bag for him to put the containers in. No apologies. No effort to help. No care. As my husband finaally arrived with the food he explained why I had to wait over 15 minutes for an order was proactively placed for a scheduled pick up time. I decided to call Red Lobster myself because surely the manager should know of the lack of quality control and service. No expectations- just wanting to share as a growth opportunity. Well, the girl that answered the phone was laughing as she answered, and I told her I'd like to speak with a manager. I had my phone on speakerphone so my husband could hear. The girl thensaid, the general manager? I said yes, sure. After a few minutes, the manager says hello. I asked his name, and he said, "Max". M-A-X". That was a little awkward to me. (Meanwhile, my husband's jaw dropped and mouthed-" that is him...that's who literally gave me a soaked bag". Max, is the general manager! During the conversation, Max was rude and lacked empathy. He didn't apologize AT ALL. He said, "Well, I gave him a new bag". I told him the food wasn't even ready at the scheduled time- he said it had been sitting on the lamp for 11 minutes.. I asked then why didn't you greet and give it to my husband? There was no other customers there! Max just didn't care. He was checked out. Moving on- when we got home, the family size scampi had little to no butter (as it was obviously all spilled out). The cocktail sauce was all spilled over the outside container. There was no butter, no sour cream for our family baked potatoes. The food was cold. This was a total waste of over $100 something dollars we spent. Waste of money. Waste of time. Waste, waste, waste. Red Lobster- I truly hope you get this message. I told Max I was going to contact the owner- He was like.."ok"... He does not care about the well-being of your business. I understand that maybe Max had a bad day. Maybe he was at the bar because someone called out. Who knows. We understand things happen. We are pretty reasonable folks. But the way we were treated is truly despicable. I don't expect much from Red Lobster. I think we can all say the consumers are aware of the struggles Red Lobster has with quality and service. Well, I believed the new CEO had been doing a wonderful job in fixing those problems. But here we are, Fredericksburg, Virginia....still not caring. Not caring about the franchise, the company. They just don't care. Well, at this point, I don't either. I won't be returning. I will spend our hard-earned money somewhere else. Oh, let me also mention this- I did not include a tip on my pre-paid purchase. We tip cash after checking our order and based on the service. Well, no tip lost here. Thanks for that? read more

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I still enjoy Red Lobster. Over the years, fancier places have popped up, but It was a treat to get it when I was growing up, and I still like it. Every so often, I crave those Walts shrimp and a cheddar bay biscuit. My sister and I stopped in to the Fredericksburg location for lunch today, and they did not disappoint. I got the shrimp scampi, fried shrimp, salmon, and main lobster tail. Everything was prepared well. The food was tasty, and the service was fast. The restaurant is a good size and looks decent inside. 4 Stars read more

Red Lobster - Ultimate Feast - Seafood Near Me - Fredericksburg, Virginia

Worse dining experience I have had in a long time 1. Took an hour to get our food. 2. Fish was overcooked 3. My salad and wife's side dish was not served until after we finished the entree. 4. Bill had a drink added that we never ordered/got. 5. Two of 3 stalls in woman's restroom and one of two faucets in men's room were out of order. read more

Waited 20 minutes for drinks and 45 minutes for food. The food was mid. But the waiter was nice.

As someone who works in the service industry and owns a business, I almost never leave negative reviews because I understand how important customer feedback is and how much a bad experience can impact a business. I know mistakes happen, and I always try to be patient and understanding. However, what happened at this Red Lobster location was completely unacceptable.We came here tonight to celebrate my son's 13th birthday because Red Lobster was his personal request. We chose this restaurant hoping to create a special memory for him, but unfortunately, this experience turned into a huge disappointment. Our waitress was very sweet, and she is the only reason I am giving one star. She forgot a few things we asked for, but I did not make a big issue out of it because I understand mistakes happen. However, the overall service, food quality, and management response were unacceptable. We were not provided with utensils for our appetizer and had no plates. My son's seafood boil came out cold, had almost no seasoning, and looked nothing like the pictures on the menu. We also asked for biscuits, but after waiting, we were told they were still in the oven. We waited a total of 2 hours and 30 minutes, and we left without ever receiving them. When we asked to speak with a manager, we expected someone to listen, apologize, and genuinely try to make things right. Instead, the manager handled the situation in a very disappointing and unprofessional way. She had our waitress come back and tell us they would give us 10% off our entire bill. At that point, the issue was never about a discount it was about the poor service, lack of communication, and the fact that our special celebration was ruined. The most frustrating part was paying nearly $260 for a meal and experience that was nowhere near the quality we expected. It simply was not worth the money. Even though I still left a tip because I understand how important it is for servers, looking back, I honestly do not feel the level of service we received earned it. What made the experience even worse was seeing several other tables having similar problems and also asking to speak with the manager. In all my years of dining out, I have never experienced anything like this. A restaurant is not just about food it is about the entire experience, especially when a family chooses your location for an important celebration. My son's 13th birthday dinner was supposed to be a happy memory, but unfortunately, this location ruined that moment for him. I truly hope corporate and management take these concerns seriously because customers deserve better. After this experience, Red Lobster in Fredericksburg will no longer receive my business. This was one of the most disappointing dining experiences my family has ever had. read more

At the front silverware is being placed on hostess booth to fold(unsanitary). A lot of products were out. We were sitting at the back of the restaurant. Waitress about the food she wasn't to answer questions about the menu. The boil was over cooked and not seasoned and no waste bucket was given for the boil. read more

Red Lobster - The Marina Bowl is flavorless and messy filled with a bag full of butter. Less butter more seasoning high cholesterol don't get!! - Seafood Near Me - Fredericksburg, Virginia

I do not recommend at all! The lobster tank in the lobby was dirty with no lobster in it at all. When we ordered our food they served someone before us that came after. They kept forgetting our table was here and served us after an hour and thirty minutes. Food was not good at all, our lobster tail was undercooked and our requests were not met. Lighting was dark and gloomy m. So if you want a bad experience come here to test the limits. read more

We had a bad experience a few weeks ago and walked out without being seen. I spoke with Max the Manager and he offered for me to try them again. Went back tonight and he remembered. Service was great, food was tasty. Max I appreciate you having us taken care of tonight. Will definitely come again read more

I am deeply disappointed with the food and atmosphere of the establishment. It had an unpleasant moldy odor, and the food flavors were lacking. The seafood boil was excessively priced and served in a minuscule portion. I will not be returning to this establishment in the future. read more

Came here few weeks back for dinner with my husband . Took a while to be greeted and seated . once we sat, it took a few more minutes for our waitress to come by . It wasn't too busy so I don't know what the hold up was about . Let's talk about the food . I ordered steak , which wasn't like me but I was curious to see how good their steak was . it was a let down . I asked for medium rare and it came out nearly well done . husband got sea food which was decent. the drinks weren't bad either. The 3 stars was for his course and the waitress was apologetic . read more

Hate to give this even 1 star but it won't publish without one. This is not a ding against our waitress - she was doing the job of 3 people tonight - this is a major management issue. Arrived @ 5ish. Noone at front kiosk to greet us. Waited a few minutes - noone cake so husband went looking - finally someone came and seated us. We were immediately informed by our waitress that they were short handed and that she was waiting tables, manning the bar and runnings tabs. The only other waitress was 'in training ' and could not help. Placed our drink order and those came out quickly along with the biscuits. Our salad and soup followed close behind but every table that was put in this waitresses assigned area, got the same explanation - please be patient, I'm the only one here and I'm doing 3 jobs. We waited a long time for our main meal and then we were given the wrong meal. Thankfully we recognized the error immediately and nothing had been touched and the waitress took the food and delivered it to the correct table. We waited about 10 minutes more and when we finally got the meal, we were told they were out of mashed potatoes so husband was given a baked potato(without asking first if this was ok with husband). This location needs some MAJOR new management. Never saw a manager tonight - 1 other waitress finally came on board but that was completely ridiculous to have 1 person running all over the restaurant doing multiple jobs. AND if this weren't bad enough, she told the table behind us that they had no dishwasher tonight either so imagine all of those dirty dishes just piling up in the back while food was going rotten. We certainly won't be back - Bonefish and Red Crab will be our go to places going forward. Don't waste your $....or your time dining at Red Lobster read more

OMG, serves here is so bad. 56 minutes without a drink. Plates are dirty, had to ask for a folk. I have never received horrible service like this. Hour 20 minutes still nothing. read more

Red Lobster - Lobster bisque - Seafood Near Me - Fredericksburg, Virginia

Me and family went for my birthday A party of 4, the service was terrible and food was sub par. Totally ruined the day, they offered $50 as compensation read more

Bad experience and bad service food took forever to get to us. The food wasn't that bad.

We were immediately seated once we arrived. It was not crowded at all. We ordered and got our drinks quickly with no issue. However it took an hour for us to receive our main entrees. Our waitress said they only had one cook working initially and that the second cook was just coming into work. The food was definitely not worth the wait. The seafood boil was bland and tasteless. The mashed potatoes were cold. The only thing decent about the meal were the appetizers. Highly disappointed. Also, the entrance of the restaurant when you first walk in could stand some cleaning and sprucing up. read more

We had to leave empty handed. We waited over 2 hours tonight (party of 4, 2 being young children) for our 4 entrees. We never got one. We got our drinks and a few biscuits. I watched my waitress run back and forth between tables, so she was at no fault. But, the kitchen definitely needs to get it together. The restaurant was no where close to being full. read more

Greatest experience I've had in a while. Food was hot and delicious. Server was knowledgeable and effiecient. 5 stars. read more

Red Lobster - My father and I out on the tiwn - Seafood Near Me - Fredericksburg, Virginia

I've been to a few Red Lobster's in my time. We've been here a couple of times dining in, and have ordered pick up on another occasion. This Red Lobster isn't the cleanest Red Lobster I've been to. I never have to wait to be seated though, so that's a plus. We had initially went into AM Seafood. We actually prefer them overall to Red Lobster, but they wanted a lot more for their crab legs and were giving a lot less food. We found that Red Lobster gives more food and variety for the cost, so Red Lobster it was. This last visit, my husband and I were seated in the back. And about 10 minutes later, someone finally came to the table to get our drink orders. They weren't super busy, but it almost appeared that staff were confused on who was taking care of us. The initial table that they wanted to seat us at, was next to a family with very small babies. My baby days are long over, and if there is available seating away from children, I much prefer that when dining out. Nothing against babies or children, I adore my grandchildren, but I prefer a more quiet, romantic atmosphere if at all possible. The table location was perfect. It was next to a window and it started raining while we were there. It was a great dining experience once we were getting waited on. Our waitress got our drink orders and food orders all at the same time since we had waited so long just for her to approach us. We were splitting dinner and ordered the snow crab legs with a side of coconut shrimp and a side of sea scallops, a baked potato and a side salad. They brought us out the complimentary cheddar biscuits, and there was more than enough food for the two of us. Everything was delicious! The waitress had initially forgot the salad. Then forgot the coconut shrimp, so she comped part of our bill for the mishaps, which we greatly appreciated. Otherwise, she was friendly, but seemed overwhelmed. Nevertheless, we will continue to frequent this Red Lobster. read more

Red Lobster - Cheddar biscuits - Seafood Near Me - Fredericksburg, Virginia

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Had to wait a few minutes to get seated even though it was fairly empty because the front desk attendant was outside smoking. The waitress was very upbeat which was a plus. While ordering our food we asked about a drink special they had which was the 2 for $8 margaritas. The waitress pointed us to another drink which was more expensive just for one. Upon receiving our bill, we were charged $10.49 each drink including the glass which we didn't ask for. It was just assumed we wanted extra glassware in our house. To refund the glasses we were told that they would have to recharge our credit card for the entire bill minus the glasses. Something which I didn't want to do. I asked if they could give a gift card for the difference and was told no they couldn't accommodate us that way. I have been to this Red Lobster prior under a different manager and have gotten accommodations upon receiving a wrong check or order. I won't be going back there read more

My son ordered me dinner from Red Lobster to be delivered to me for my mom and me because he couldn't visit! it took two hours to get here everything is in cup and different containers! Plating is very important to me because I want my food to look like the picture! The stuffed mushrooms were missing. I know it's Mother's Day and they were busy , but that doesn't mean you do a crap job on someone's order. Do better. If I was at the restaurant would I have had to wait two hours for my order? read more

They had no ac there were flies everywhere and they gave me shrimp that was breaded and the shrimp was raw. This is my first time going to red lobsters in over 10 years and I see why I stopped going not very pleased with the company. I will never go back there again. The way it was really nice. I felt bad for him because he was working in a place that was so hot and they had no AC and it wasn't his fault. That's the food did not taste that good read more

Imagine being in a hospital for 3 weeks and desperately wanting some seafood. My wish was granted and a Mariner's Boil was delivered to my hospital room. The food delivered to me is the stuff that nightmares are made of and easily in the top ten of worst dishes ever made and consumed. Jim Jones' last supper of koolaid and poisonous snacks sounds slightly more appealing and at a minimum was at least more creative than the Red Lobster seafood boil. Did I mention that this bag of audacity from what may have been my last supper was $53 per bag? I demand satisfaction and would like to challenge the CEO of Red Lobster to a duel over the grossly over estimated worth of this bag. I have eaten better MREs in the field and have seen more visually appealing displays on high school cafeteria trays, hell prison might serve a better product. I received a $53 bag of grease, regret, and questionable quantities of poorly seasoned ill prepared sea critters that died in vain. Red Lobster should include a complimentary hefty bag for easy and convenient immediate disposal of the seafood boil as well as a visa gift card to be used for the purchase of a gas station sandwich, TUMS and a co-pay at your next cardiology appointment. I hope this helps! read more

Greeted and seated as soon as we walked in the door. Order 3 for $20 deal. Shrimp Linguine (2 orders) and fried butterfly shrimp and grilled lobster and shrimp meal. Our server was excellent. He asked us if we needed anything often which I like. The only problem was that we waited at least 1 hour or so for food to come out! Just ridiculous. Having to control and keep a 2 year old occupied was hard. Wait was too long! Food was not bad it was just okay. I feel like Red Lobsters food quality is not as great as it used to be. read more

Red Lobster - Pick 3 for $20. Shrimp Linguine and fried bay shrimps - Seafood Near Me - Fredericksburg, Virginia

Our family celebrated a birthday at this restaurant on Saturday. There were about 30 of us and another party was there with just as many people. The service was phenomenal!! We were never left unattended. The servers were prompt and attentive without being worrisome. The food was excellent! The manager is to be commended for her organization and training such a wonderful staff. Kudos!! read more

You have to go early, no later than 5-6 pm to get great service... its endless shrimp now so that really is a bummer with service and having to wait. But we went the other night and it was perfect! Got the kids meal in early and had warm crab legs i always wait to put in an extra 1/2 lbs crab legs so i can eat them all warm Nothing better than getting to take some cheddar bay biscuits home too read more

Served me rotten lobster tail a the manager said sorry we can't tell as they come in frozen and still charged me for it offered me another one but after bitting into a rotten lobster lost my appetite could not even finish my 50 dollar dinner and no compensation was offered read more

Very relaxed, not usually busy at this location. We've always been seated quickly, with at most a 20 minute wait. I often feel bad for it server because we go as a large group, and they always seem to take care of us. This is typical red lobster food; we come for the biscuits and the bison style teas! read more

I always enjoy the food. The staff is always pleasant. Whenever I order on line or a To Go and pick up my order, an item is ALWAYS missing!. Sometimes I notice it before I get too far away from the restaurant, so I go back. However it's not good when you arrive at your destination. ready yo eat and everything you paid for is not there. It's very disappointing. When I called to report my disappointment the manager offered a credit I could use in the future. I pray this location does not close! read more