It was Christmas Day and hubby was at the mountains so I decided to pamper myself with the spa! I made a local call from our hotel phone as I wasn't able to call the spa through wifi. They post bookings online which is convenient, but I decided to call in case they had any openings. I was able to get a facial appointment at 5:45PM later that day. I was also excited that the Red Earth Spa is located in the Banff Caribou Lodge, less than a minute walk from where we stayed. I arrived 20 minutes early, (they recommend 15 to fill out paperwork and change into your robe). I was tempted to go into the Hot Pool/sauna area, which is part of the lodge, but didn't bring a bathing suit. The robe and slippers fit me perfectly and the robe was super comfy! I read a magazine whilst waiting for my esthetician. The waiting rooms were quiet and comfy, though in the spot by the teas and fruit, you can hear the shrieks and shouts of the kids playing in the pool area. Not a huge deal as in the facial room, I couldn't hear anything. I believe my esthetician's name was Jessica. She was very nice and friendly and assessed my skin. She used Eminence products which is an organic brand from Hungary. I haven't had a facial in a long time, but I knew it was necessary due to the dry climate in Banff. I had a Classic Facial and it was the best facial I ever had!! I don't remember all of the steps involved, but there was a good amount of products being massaged into my skin and a lot of facial massage. My facial also included a leg and arm massage which was awesome and so relaxing! The extractions didn't hurt too much and fortunately my skin didn't need them. The best part of the facial was how I had some red patches and irritation on my face and by the end of the facial, they had almost disappeared! These Eminence products have been so helpful and I bought 2 of the items that she used on me! If I'm in the area, I will definitely return here for another facial or massage! The facial was about $108 before gratuity and my Eminence product purchase, which I though was reasonable, remembering a facial that I had in Cranford where most of it consisted in a face mask and not enough massage and lymphatic drainage. This place is 5 stars in my book! read more

Red Earth Spa - Waiting area - Day Spas Near Me - Banff, Alberta

See all

Started out fine . Nice, relaxing, greated friendly. 1 hour classic pedicure. Manicurist was nice , talkative, did nip me a few times during the treatment. Accidentally marred my pedicure getting redressed after waiting 40 minutes to dry. Fixed ok but not perfect but hey was my fault right. Fast forward to 4 hours later... pedicure polish is still sopping wet & looks like a hot mess. For $110 (including tip) it should be perfect right???? Hot foot it back at 4:45 - only girls there are counter girls with no experience. One of them offers to help me remove the wet polish & tries her best. Make me an appointment For the next day. Fine but am on vacation & setting aside 2 days For a pedicure is not sitting well with my other travelers. Return the next day. Get a gel polish so at least I know it will be dry. Charge me an additional $21. Didn't offer me a discount or even some free nail art or an explanation of my massively failed overpriced pedicure. & Even asked if I wanted to leave a tip (again) ... deep sigh read more

This place exceeded my expectations. I wouldn't say this a mid-priced place, as indicated on yelp by $$. My classic manicure was $69 Canadian (about $58 US) so be prepared for that. Great spa atmosphere. Relaxing and quiet. Everything very clean. My esthetician was Kelly and she was exactly the type of person I like to work with - engaging but not too chatty. She did a nice job on my polish. They use OPI polish and SPAritual moisturizers. There weren't a lot of color choices for polish but that had a good choice range. Would love to have seen SPAritual polish as well as it is an environmentally responsible company. You may use the pool and sauna the day of your treatment if you wish. I'm going to try and schedule a pedicure tomorrow and maybe take advantage of that perk. read more

I had a decent, but over-priced, 90 minute massage. It was an OK massage, not great. There is no "spa" atmosphere to enjoy before or after.

We got a gift card for our honeymoon and used it for the best couples massage ever! Ryan and Nate were both fantastic! Front desk staff was very nice. When I called to make a reservation I had to leave a message but they called right back with an available appointment for us. The spa is located in a hotel so there were children in the hot pools - which was the only downfall. read more

Most locations in Banff are little more than a tourist trap: build a spa in the basement of a hotel, throw some fancy candles and fresh fruits around, have a two-bench massage room complete with a lighted jacuzzi, and get away with charging $300 for an hour of full-body shiatzu. Granted, they do have a small wading pool and a hot tub, and the relaxing half hour of jacuzzi time before the hour of massage does alleve some of the price. In a classic miscalculation, the massage couple were mixed sex, and I ended up with the lady, while Kat had the man. She breathed a sigh of relief at the strong massage she received, while I was left wanting more from the tender caresses of the lady. Deep tissue shiatzu this was not. But if you're in Banff with some money and stress weighing you down, check out Red Earth. read more

Absolutely AMAZING experience from start to finish. Pleasant and welcoming staff. The environment is amazing, complimentary flavoured waters, and snacks which include but aren't limited to granola bars, oranges, apples, tea and coffee. The woman's change room is equip with complimentary razors, tampons, hair styling equipment etc which was an amazing perk. Very practical and professional, and extremely tidy. I had a 30m massage with Danielle. I have scoliosis and sciatica, so needless to say my back is in terrible condition and am ALWAYS in pain. I go for therapeutic massages more often than not, and have seen countless masseuses. Danielle completely knocked it out of the park, she listened to my exact problems and then had no trouble at all finding my troubled areas. The amount of pressure was perfect, most of the time masseuses are hesitant to apply the amount of pressure I ask for but she did an amazing job. And to make it better she was waiting outside with water, and explained to me what she found and types of stretches that can help with my problems. Super personable and great experience. The only negative thing I have to say is that the walls were paper thin, and I could hear children screaming and playing in the pool across the hall, which was kind of a let down seeing as at a spa it should be relaxing. Nonetheless still a 5 star experience, but here's to hoping that some sort of soundproofing can be looked into! read more

Red Earth Spa - Woman's change room, red earth spa - Day Spas Near Me - Banff, Alberta

I was extremely disappointed with my experience at Red Earth Spa. I had a group booking with 6 girls for my bachelorette party-this was booked months in advance. Just as we were about to leave for our appointment, the manager called to let us know staff had called in sick and 3 girls had to cancel their services. This manager was not apologetic and did not offer any discount for the inconvenience. Later in the day, I was waiting for my massage. 20 minutes after my massage was supposed to start, I went to the front desk to ask what is happening. The receptionist casually told me "oh that RMT never showed up today". So they were just going to leave me waiting for a service that would never come. Again, no apology. It was a gong show figuring out who would give me a massage:/ The sauna was also out of order! No reimbursement! Very expensive services, poor customer service and old uncomfortable equipment/furniture There are many other spas that are well worth your money! read more

My boyfriend and I stayed here for just one night and we loved the feel of the hotel. The hot pool was insanely packed, the door nob to our bathroom was broken and one of the ladies at the front desk lied to us and refused to allow us a late check out, although a gentleman in front of us was granted one. Overall the hotel was in a good place within the city and all other staff were very very friendly. read more

My wife and I chose the spa because we were staying at the Caribou Lodge (attached to the spa). We did a couples romance package and really enjoyed it. The pool area was nice and the water was a great start to relaxing the day away. Then the private plunge with oils helped to prepare for a nice 60 minute massage. The best part was the spa's willingness to let us come and go throughout the day and use all the facilities, even after our massage was over. read more

I wish I could rate the spa it's self but I never even got that far... I called to get an appointment with this spa for a little mother/daughter spa weekend I was organizing. Firstly, when you call the spa you have to call the regular hotel reservation number and get transferred. I was stuck on hold with reservations twice and when I was transferred to the spa the phone just rang and rang and eventually I got a voice mail box. This was red flag #1 for me. I have NEVER been to spa where I had to leave a message on a voice mail box to book an appointment. After two calls and two hold waits, I figured that I would leave a message and someone would get back to me pretty soon. Well 5 hours later someone called me back (red flag #2) and left a message on my cell indicating that I should call back the next morning. No worries, I called back when they first opened because someone should be there then to answer the phone right? Well as luck would have it someone was there but I pray this is not the person they pay to answer the phones and speak with the customers. She was so RUDE! It sounded like a total inconvenience when I called and then proceeded to lecture me about how busy they were even on a Friday afternoon and giving them 3 weeks notice was simply not enough. I probably should have been more understanding because I was looking to book on a Friday afternoon in the middle of October... Smack in the middle of busy tourist season (this is sarcasm in case you missed it). I look at it this way, I am already paying a premium to access spa services in Banff so rudeness is not tolerated. Besides, I am calling with all the excitement of spending a fun day with my mom relaxing and getting pampered and this made me regret even wasting one minute of telephone tag with this business. I wish I could rate the Spa Services but I can't, Didn't even get that far and for the price, the attitude was unacceptable. Go spend your money at the grand daddy of all spas at the Fairmont. They were so friendly and the spa was INCREDIBLE! You will pay for it but it's worth the extra cost. read more

Very pleasant, clean and relaxing. Went for a couples massage (60 min) while in Banff on my honeymoon. Yes, it was expensive at ~$300, but everything in the area is a bit pricey. After a week of strenuous hiking, the experience was wonderful and worthwhile. read more

I only used the hot pool and steam room here I did not get any treatments done in the spa. I will say I was a little disappointed in the hot pool the website pictures are very deceiving. It was very small and no simple Changing rooms just a wash room. You need to bring a towel from the room none provided. No staff on site. The gym was minimal at best. The steam room was small but it was good it was very steamy the steamer kicked it up a notch wile I was in it and had to leave as the steam was blowing directly onto our feet and actually hurting them close to really burning them. The hot pool was nice a relaxing just to sit with a nice depth no moving room tho as there were 5 other people in it. I understand it is a hot pool not a swimming pool but being indoors I expected more as with the website pictures only heightened my expectations. Did I relax yes! Still I was a lil disappointed if this had of been a hot pool outdoors totally would of been down with the size. Oh and the jets in the pool did not work. Overall meh ye it was okay niceish! It did sweatout the hangover so that was a definite plus!!!!! read more

Kim and her staff were very helpful for us in preparing a spa visit during our friend's bachelorette weekend. We pre-booked all of our services with Kim, and when we arrived at the spa we were super impressed at how organized they were for our large group of 14 ladies. My massage was great and the relaxing soak in the hot tub was excellent for unwinding. Thanks so much Red Earth! read more

The Red Earth Spa has prices which border on usury, though the steady stream of people indicated there was no shortage of demand. We were a group of fourteen and there were several other medium sized groups there at the same time. There is a very large and nice layout hot tub, with adjacent rain showers and steam room. A drawback to the hot tub is the hotel's fitness room is glass walled, with all of the machines facing right at the hot tub, making you feel a bit "on-display" at times. Another draw back of the Red Earth Spa is the size of the changing room, it is very well appointed, but very small. It can comfortably hold approximately four people, as as I mentioned, our group was fourteen and we weren't the only group. There is a lovely selection of teas, including honey, cream and several types of sugar, all fitting in wonderfully large mugs. Two dispensers hold iced cucumber water and iced lemon water, which are key when you are relaxing in the hot tub. The robes are very warm and comfortable and the spa sandals are nicer than you find at most spas. I was impressed with the speed and efficiency with which they checked our large group in, with pre-printed forms and a large collection of clip boards. It was a fair bit slower on the way out, when we paid though. Overall, it was a perfectly adequate spa experience, though I doubt that I would return. read more

I had a "Relaxation Massage" from Amber which was unbelievable. Perfect pressure and left me feeling very relaxed and limber. I recommend hitting up the pool before or after your treatment (free access to all Red Earth Spa customers). Light refreshments provided which is a nice touch. read more

Couples massage is highly recommended, the atmosphere was so relaxing and the staff are wonderful. The change rooms are nice and the water fall shower head was great after a massage. The pool looked nice however we forgot bathing suits. The massage was reasonably priced compared to other places that charge a ton for half the experience. Will go back every time I am in Banff read more

Very wonderful couples massage, lovely staff and amazing location. Amenities could be improved for the prices.

Went a couple weeks ago. Had dream cloud massage. Good massage, nice front desk agent, but was pricy for what you got.