I went to recycle engineering on a Monday. The owner a balding older gentlemen who is usually there did an assessment of my bike. I just needed my brake cables replaced. He started adding other things on my bike that needed to be fixed, I felt he was trying to hustle me.
When the price reached 65 pounds I only had so much money on me, I said "could you not replace one of the brake pads" as I thought I could save some money. I didn't understand that it meant that my brakes wouldn't work if he didn't replace them.
He then told me he wouldn't do the job then, because as a responsible bike shop owner and by law I need brakes, I tried to tell him it was a misundsrstanding but he kept just telling me off very rudely in front of two other customers waiting behind me.
I really needed my bike fixed for work and had walked it all the way to Kirkstall, then all the way from Kirkstall to Hyde park as I had no functional brakes. I felt very uncomfortable around this guy. I felt he was manipulating me by being aggressive, trying to get the most money out of me and then getting angry when he didn't get his way.
The previous time I had come along I wanted to think about for 10 seconds if I could afford a certain tire and I tols him I needed a second think and he said very rude "be quick!"
My personal opinion is that he is a narcisistic. My other opinion is that he doesn't know how to talk to customers or speak with respect. I think his shop should get shut down until learns how to treat customers humans.
Don't support this man there is plenty of other bike shops in Leeds, where you will leave feeling good about yourself and you won't be treated like less than a person.
The best part is now it's a few days later and I went to an honest bike repair guy and he said that he could fix my brake cables for twenty quid, was polite, friendly and said by brake pads were fine and wouldn't effect my brakes.
So the recycle engineering guy went on a rant about how because I didn't want my back brajw pads replaced to save 25 quid that I was breaking the law to ride without back breaks. He knew I didn't know that much and was manipulating me in a real nasty way. So greedy. It really makes me sick to see people treat other people like this and take advantage of him.
I didn't realize how he was hustling me until after, if I would have realized I would have gave him a piece of my mind in front of everybody. read more