I was messed up. I want to AR and the amazing staff there helped me get my shit figured out…read more Now Im better and my life is good. Ive got my shit together and I look forward to the future, thanks to Austin Recovery. Thank you!!

A family member really needed help and Austin Recovery was the first place she was willing to admit…read moreherself in to. They accept insurance and offer payment plans. The Executive Director personally made time to encourage my family member and she was supported throughout her stay. The transition from residential to outpatient was immediate and she was so proud of herself when she completed. Thank you!

Excellent work! The Lady has some issues with her right arm that is complex, The fine folklore got…read moreher in quickly. Today she needed adjustments and they were happily able to fit her into an adjustments. You are Rockstars !

My therapist was Barry, he is an amazing person. Thank you for all your work…read more The one star is about this: I do need to alert of something, the office does medical equipment requests for patients through Zynex. The staff at Endeavor said my insurance should cover and if not Zynex would have a small charge per month. That is not true, my insurance did not cover my electronic pulse massager device and even though I returned the device, Zynex sent me a bill for 317.00 for using it for 3 months. You can buy these devices for so much cheaper than this on the internet. Before ordering it, Zynex staff said if my insurance usually covers this device and if it does not cover it they would only charge me $25 per month. I guess the scammers always need to get creative with charges. Like I said before, the bill received is of 317 dollars for 3 months. I do not have much money and I feel bad for people receive these bills when their insurance does not cover. On top of it the total is way more than they were told. I will change my review/stars if office confirms they will deal with this and alert other patients of how this company will trick you. Update: I called Zynex, and they lowered the charges to I think I heard 125 or 175, I am really upset and I had to hung up. Still, this is not the charges I agreed to. Then Zynex sent me an email and said they would lower it again to 75 dollars. My therapist thanked me for letting him know and said they would avoid using Zynex. I updated my stars because Barry was amazing, my issues were with Zynex. I just hope they make anything possible to protect their patients from this type of company. Maybe just recommend them to buy devices online at discount. Just be careful of these rentals, anywhere. The experience was very disheartening but hey, "This is America".

It's called infinite recovery because they want to keep people financially obligated and enslaved…read moreforever. The brainwashing starts as soon as you get to detox. It's sad because this is when folks are most vulnerable. If you don't have strong will, you can be taken for a long ride and ruin your life. They don't let you leave until they try everything possible to keep you in all their programs where you lose all autonomy. It's so sad!!!

The one star is for the food (which was a solid mediocre)…read more Facilities: stale, uninviting, cold, and very much like a mental hospital. Staff: rude, condescending. It's hard to take them seriously when the entire clinical and recovery specialist staff look like they have a serious, life-threatening addiction to McDonalds. They are very petty, and seem to have the attitude of looking down on their clients. Program: 12 step and 12 step only. They are not at all open to other programs as options and are extremely closed off to any other paths to recovery. They also actively work to make the recovery community there as toxic as possible. If you or your loved one care about their mental health and recovery, steer clear from here.

@ATTN:ED PRETTYMAN On December 29th 2023,my grandson was admitted to this facility we were excited…read moreas he had survived a gunshot to the head and was sent home to expire. During that time my grandson was thriving in physical therapy. I recall his therapists Jessica and the other Kristen again he was thriving. During the first few week of Jan 2024, Kobe had been neglected By not being fed, Showered or being changed. The first incident of him not being fed, I asked the nurse and his technician, their response was they thought the night shift fed him. I made a report with the front desk who at the time was Miss Betty. She went on to tell me that this type of behavior was not tolerated. She asked me to fill out an incident report which I did, It was never addressed. Upon my grandson telling me he was being mistreated, I decided to stay Monday through Thursday his case manager Stephanie Carpenter knew of all the things my grandson was going through because I let it be known not only to Mrs. Carpenter but to the nurse manager Chris. Chris assured me that everything would be OK Well it was not Again I stayed Monday through Thursday because no technician was going into the room to check on my grandson nor to change him. I literally would sit back and wait to see how long it would take for someone to come rarely did anyone. I did I talked to the nurse manager Chris and I asked ,"are your technicians under the impression that because I'm in the room they don't have to come in and tend to him?" She responded, "Did you talk to them and ask them why? First of all it is not my job to tell your technicians what they're supposed to do My grandson had lost weight so mid January of 2024 they administered a picc line to feed him on his left arm. not knowing at the time they did not use sterile procedure .Fast forward he went from thriving to not being able to move, talk, open his mouth and unable to do any type of therapy w/Jessica Kristen and his speech therapist. made reference to they have no idea what happened to him as he was thriving His doctor did nothing to figure out what was going on other then to titrate his medications she either went up on milligrams or went down on milligrams but never did any blood work to figure out what was going on Weeks would go on and declined one particular night a tech came in James and he cussed out my grandson not caring that I was in the room we had words and I told Priscilla who was the night charge nurse he was not to come back to his room When I told Miss Carpenter she asked me to fill out an incident report and verbatim say what happened between James and i did on February 16th due to his decline and lack of care his nurse and his technician at that night Roxanne I Requested my grandson be discharged I had walked in on the nurse force feeding my grandson when I asked what she was doing she said I have to give him his meds and he wanted chocolate pudding I said to her how in the hell does he want chocolate pudding when he can't even eat she said he requested chocolate pudding my grandson only likes vanilla I asked them both to leave the room When James cussed us out and I did the incident report nothing was done Nurse manager Chris told me she could not get rid of him because she had to investigate that was never done upon discharging my grandson February 16th 2024 he would end up at the hospital in San Antonio at university after running test it's documented that he Had contracted gram positive and was sepsis The doctor went on to not only verbalize but to put in the report He got the infection via the PICC line administered at Texas Neural Rehabilitation Center I later called Mrs. Carpenter about his results of gram positive and corona virus She said no one at the facility was infected. lack of sterile procedure of his picc line led to sepsis due to the negligence of the nurses who managed his PICC line My grandson was on life support again and would be in the hospital for a month. After learning about the sepsis due to the PICC line I wrote a letter to the Health and Human Services Department to no avail They cited Texas Neural was doing everything they were supposed to do which is funny because they go during the day when they're fully staffed and not at night to see how technicians sit in rooms, empty rooms and watch TV call buttons are going off but they're watching TV or they're on their phones they're on social media I wrote a review back in August 25th of 2024 I'm praying that this review gets to the CEO Ed prettyman, Well I've seen many wonderful reviews It's unfortunate that we had a terrible experience what initially turned out to be great because of Jessica, Kirsten and his speech therapists Too many people knew what was going on including Stephanie Carpenter who Knew my grandson had been there two weeks and witnessed the neglect, but too afraid to advocate for her patients. SHAME ON YOU, JAMES, ROXANNE, CHRIS, ANDREW, ANNA, AND ANY OF THE NURSES WHO WERE PART OF THIS

If this is the location in South Austin they mistreated my paralyzed and non verbal husband and…read morewhen I complained they put him out lied to the insurance company and then blackballed him. Cassie's the case worker the worst of the worst, she shouldn't be in her line of work, nor should ceo none of them they are terrible and they lie

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Amazing staff, they are incredibly supportive and always are willing to help you out.read more

My child is currently a patient at this facility. Very scary going to see him there for this place…read moreis falling apart! For the prices they charge clients, you would at least expect some sense of security while at the facility. Floors are caving in as soon as you walk in. No A/C during family therapy and noticed holes in ceiling. I can only imagine the patients rooms which we are not allowed to see. Lots of parents complaining about their loved ones not receiving items brought to them. None of the staff could give a clear answer on the subject. City of Austin and state of Texas need to go inspect ASAP! Hazardous facility. Im sure the kitchen would probably get shut down if all else looks this disgusting.

i was a patient at St David's Rehabilitation Hospital on 32nd Street after a 13 hour spine surgery…read morewith spinal fluid leakage and paralysis on my right side. I spent five days in the ICU. After several days inpatient at Ascension Seton during which I had large amounts of spinal fluid leaking through my bandages I was eager to get to St David's to begin my recovery. I had been to St David's Rehabilitation Hospital in 2022 with excellent recovery after cervical spine surgery and two weeks of physical therapy and delicious meals three times a day. I spent four to five hours a day in physical and occupational therapy. I wanted to recover with them after my difficult procedure. I was once again very happy with my rehabilitation. My doctors, nurses, physical therapists, and other staff couldn't have been more skillful, caring, and kind. Go here, if you want great care and excellent rehabilitation. You'll be very happy during and after your rehabilitation.

my grandmother in law had several strokes and was admitted here. the care they gave was…read moreOUTSTANDING!!! they healed her bedsores, and they treated her with respect day and night. although we had lost/misplaced her phone... after a lot of back and fourth we FINALLY got the phone back!! shout out to laura and to the security guy! yall are awesome! thank you!!

All I can say is thank God I found Omega and wish I would have gone a long time ago! I was able to…read morefully address my mental health and addiction issues in a loving and supportive environment that TRULY cares about their clients. The therapists and techs all helped me SO much and also helped me navigate my way after I left. I will always be forever grateful and stay a part of the community. Give them a try !!

Group therapy topics do not usually apply to the individual's needs. The one-on-one therapy only…read morehappens once a week. You have to chores every day, which was never explained in advance. You are basically are paying for once a week therapy and a bunch of group sessions that apply to things that you are not there for.