My experience with this company is that they provide rapid response with top quality service. I had…read morea leak in my home they where able to identify even when the plumber could not and where able to go a mitigation of my AC closet once it was done they even put the walls back it feels good to not have to contact several contractors to finish a job correctly.

I hired Mold Restoration Pro since they did an excellent job on my friends house after the…read morehurricane and let me tell you....my house came out better than it originally was! Starting with the customer service they were always attentive and answered ALL my calls. I mostly spoke to Alexander who was very friendly and truthful. Always came on time to help and even finished the job sooner than we expected. Their crew did the whole gut out and rebuild from A to Z in a very professional manner. Left no mess or signs of work ever being done which made me very happy! Would definitely recommend to someone that is going through any type of water or fire damage. Thanks to them my home is now mold free!!

I am the owner of a restoration company. So I know what I'm talking about when I tell you there is…read morenot a lot of honest people left in this business. Bob of Dry Out is one of the good ones. He is very professional and knowledgeable. Jorge Water Restoration Guys

My condo bathroom was flooded by my upstairs neighbor and I decided to use Dry Out based on the…read morereviews on here. Big mistake. The first issue I had with them was when they showed up they never turned on 2 out of the 3 fans that were supposed to run for 2 days to dry it out. They just put them in the rooms and left. Thank goodness my tenant stopped in to check on the unit and was able to plug them in. And when I called to ask them if they should have been plugged in they were just like ,"Oops, yeah we should have plugged them in." Meanwhile I was covering my tenants hotel so they wouldn't have had to deal with the noise and smell and if they hadn't stopped in to plug them in I would have had to cover extra days because of their lack of thoroughness. After they fan incident they came back and all of a sudden insisted I needed crown molding replaced in my living room due to water damage even though it was nowhere near the bathroom leak. I finally agreed, and then they bought the wrong size crown molding (not to mention the fact they charged me $300 for $50 worth of crown molding! But I live out of town so I'm kind of at their mercy). They tell me the will have to come back with the right size crown molding the following week and they will install it and touch up the paint then. They come back and install the crown molding and caulk and are supposed to come back when they could fit it in to paint (which is paint I already have there). Weeks go by and my tenant mentions that they still haven't come back to paint so I call them. The finally remember me and set up an appointment for the next week. About 15 minutes before they are supposed to start the painting I get a call from them stating if I want the painting done it will be an extra $800 because it is a custom color (even though I am providing the paint) or they can prime it for an additional $150. I told her I had already paid for everything in full and that painting was included in the quote. She then goes on to tell me that only includes the primer, which is definitely not what I was told by Bob, the manager (and by the way, which I've already paid for and still hasn't been done). And of course Bob is on vacation so they won't paint unless I pay or he OK's it when he comes back. Meanwhile my tenant has taken off work to meet them there. I told them they weren't getting one more cent from me at that point because I knew it was a scam. This is obviously a way to try to scam paying customers out of additional money. Never once during the the entire process, including the estimate phase, when I was told of the additional fee to remove and replace the crown molding, and when I called to remind them they needed to come back to finish painting, did they mention this additional fee to actually paint. And I specifically asked Bob, both during the estimate portion and when we agreed to to have the crown molding replaced, if they would be painting the area to match what was there since I have the paint and there was never a mention of an additional fee to do this. Not to mention the fact that I am providing the paint! And we are talking about a condo that is only 900 sq. Ft. There is no way it is $800 to paint 1 wall for that price. My tenant also told me they were completely unprofessional the whole time. To the point where he would actually rather wait and not have it be painted than continue to be jerked around by them. If you decide to use this company I would make sure you are present to make sure they are actually doing what they are supposed to be doing, question everything and get proof that work actually needs to be completed and make sure you don't pay them until you are sure everything is done. Their lack of professionalism, thoroughness, lack of customer service and most importantly ethics just ensured I will never use them again and will definitely not suggest them to anyone who asks me.

Our plumber referred us to Total Care Restoration after confirming a leak from the A/C at our home…read more We are so happy that we did! The professionalism and care of Zack Bethea, our Account Manager, were exceptional. He is also working with our homeowner's insurance company and keeps us in the loop. We are delighted with Alexander's outstanding service. Alexander arrived on time, provided excellent information, and left the area perfectly clean. He was super careful with the stuff he had to move and put back. We highly recommend Total Care Restoration.

Finally got around to leaving my review for Total Care Restoration. After having water damage from…read morean underground sewer pipe leak, we were referred over to Total Care by our plumber. Peterson handled our work, and did a great job. He was timely, responsive and proactive in making sure the job was done to our satisfaction.

Thank you so much for doing a great job at my house!! Tony, even though this was a stressful…read moreexperience you and your team did such a great job and made our lives easier by cleaning everything and getting rid of the mold and always keeping me up to date. I will definitely use your company if I ever have any issues. Thank you so much!

I have a house in the Kendall area that I bought about two years ago. I have it rented out and my…read morerenters called me that they got back from work and found water on the floor coming from the kitchen. A plumber went out there to fix a problem and they recommended to use a water restoration company to dry out my kitchen cabinets and floors to prevent mold. Luckily I found this company online because they came out the same day and guided me on my first homeowners claim ever. I had no idea this was something that would be covered and did not have any out-of-pocket expense because they were able to bill the insurance directly for all the services. I recommend talking to jorge he was the one that helped me out the most. I'm a big yelper too so decided to share my great experience and get the first review badge on this one!

After Hurricane Irma, I came to find out that my families vacation home in the Keys had sustained…read moresevere water damage throughout. As you can imagine, finding a reputable contractor in the Keys was a challenge post hurricane (especially for someone living out of state) but luckily, a neighbor recommended that I contact Safeway Restoration since they were also working on her home (and to her satisfaction). I initially spoke with Skip, whose reassuring demeanor calmed my wife and I (along with our incessant questions). He took the time to explain in great detail how he and his crew would go about mitigating the damage, what we could expect in terms of possible scenarios, and what solutions he would effect. At first, I'll admit I was a nervous wreck but by the end of our first conversation, I was eager to hand him the keys. Once the work began, Gene kept us informed throughout the entire process and sent me photos upon request. The damage was so extensive, a large dumpster was needed, along with a crew of a dozen or so guys working around the clock. This level of service is a great relief for a homeowner who lives outside of the state and doesn't have the time, know how or patience to effectively manage from a far. Dealing with such an outstanding company and upstanding individuals was truly the saving grace under such trying circumstances. Thank you Skip, Gene and the entire Safeway crew!

As a first time homeowner, I've never encountered mold. When I saw a black patch "spreading" on my…read morewall, I initially thought - oh, that's my dog getting her paws all over everything. But out of worry, I sent a picture of it to a couple of my coworkers who had dealt with mold in the past. They said: Get it checked because mold ain't no thang to mess around with. In fact, it could be behind your wall! Properly alarmed, I started looking for a mold remediation specialist. Called and researched a number of folks before trying Safeway. My contact with Skip has been awesome. He worked with me to set up a time and day when he could stop by; I texted my info to his phone (which I liked vs having to have someone repeat/repeat what my info is); and he came on time within his 1 hour window. He explained his process: - Free assessment - If mold is detected, he'll take steps to mitigate costs while ensuring the mold is gone - And he uses a separate company (hygienist) to run the mold samples (if samples have to be taken) so that there isn't a conflict of interest Sooooo, thankfully, there was no mold. He came out, checked the area, ensured it was dry, and said it was probably just my dog (at no charge :)). Hehehehe... sorry Skip for the trip, but thank you so much for taking care of us! :) Would definitely contact Skip again if a mold issue does come up.

I had an exceptional experience working with Edgardo from OTMR. He is an outstanding professional,…read morehonest, responsible, knowledgeable, thoughtful, and incredibly helpful. From the very beginning, he went above and beyond to help, always paying attention to every detail and making sure everything was handled properly. What impressed me most was not only his professionalism, but also his character and willingness to help. He was always responsive, collaborative, and genuinely committed to finding the best solution. It is rare to come across someone who combines such a high level of professionalism with such wonderful human qualities. I truly cannot say enough about how much he helped me throughout this process. Edgardo is exceptional, and I would highly recommend him to anyone looking for someone trustworthy, professional, and genuinely dedicated to doing an excellent job!

after being in a really rough situation with my place, these were the guys to call! Edgardo had…read morehis team out in no time. Jairo was great to work with. helpful in explaining the process and moving everything along smoothly. the entire team was very professional and most of all, clean. i would recommend them times 10!

When my godmother had to be put in the hospital her house got filled with mold. Mold avengers were…read moreso supportive throughout this whole process, walking me through details and helping me understand the process. The service they provided was spectacular, and they did everything so quick. I would highly recommend to anyone going through something similar.

I had mold on ceiling from a roof leak. The mold adven. Came in and clean it right up. Very…read moreefficient and on time. Flexible with my schedule. Thank you.

Very professional staff I must say!. I had a leak coming down from the apartment on top and flooded…read moremy unit, these amazing team were at my house at 11pm assisting and setting the machines up to reduce all the humidity and dry the walls to avoid mold, after that it was nothing but a pleasant experience that I received from the company.

My house flooded over the weekend due to sewer back up I called Keem Remediation They came very…read moreprompt and fast put some machines too dried my house and cleaned and disinfect very friendly team they took care of everything did a great an amazing job I Will recommend