Ever since I began my treatments with Dr. Erhardt in December 2022, It's clear that he lacks empathy for individuals dealing with chronic pain. The initial therapies with him resulted in some improvement, but regrettably, the progress was short-lived. I decided to put my Nucca treatments on hold, so I contacted Dr. Erhardt to inquire about receiving a refund for the remaining balance on my account. He agreed. The credit was promised, but months passed with a series of excuses. It would have been nice if he had been honest and transparent with his refund policy.
Despite not getting a refund, I proceeded to see him, as the adjustments provided some relief. I also wanted to continue because I had recently purchased a package. The moment that made me realize he lacked compassion was when I reached out to him about my back pain. I wanted to see him for an adjustment before leaving for out of town. I reached out via text to inquire about scheduling an appointment. He replied, "You were in alignment yesterday. I don't think you will be out today unless you messed yourself up." I brought up this text to him in December 2023, and he dismissed it as lighthearted banter. In the same month, he suddenly ignored my attempts to see him.
Update: On January 30, 2024, I received a text message from Dr. Erhardt inquiring about my well-being. Are you serious? It's been over a month without any response, and now he's contacting me. I reached out to him after he made contact, expressing my frustration about investing a whole year of care with him, only to have him suddenly stop all contact with me. He said he takes all the blame for getting distracted and failing to return my calls. I believe he contacted me because of a review I had written. A few patient reviews on his Facebook page from December 2023 show that he was not distracted. He doesn't care about my well-being, only his reputation.
The appointment scheduling at Reconnection Chiropractic needs significant improvement too. I called Dr. Erhardt's office for a same-day appointment and promptly left a voicemail at 9 am on several different occasions. He would wait until the end of the day and text me a sudden response, saying he had an appointment in twenty minutes. This would require me to drop everything and quickly rush from St. Paul to Woodbury. I found this very stressful. Looking back at my time with Dr. Aaron, it's clear that he had no intention of continuing the doctor-patient relationship with me and wanted to make my interaction with him difficult so I would go away. Well done, Dr. Aaron! read more