She recently moved locations so when I came by for the infrared Sauna session she had some stuff in…read morethe room for storage but the area was clean and looked like it would be a blast to take a class here! When I left she had a private session going on that looked AWESOME! I will definitely be going back! She offers so many classes and also has UP rentals! (Which were cool because she decorated the room with them!)

Love this place!! I'm new to Pilates and had never been to this studio but when I arrived I was…read moregreeted warmly. The instructors are very kind and understanding to the fact that I'm a beginner and may not be able to keep up with the class. Keri is my favorite instructor so far. Their three month pass is a great deal. I would highly recommend coming here.

Let me tell ya...there are many days each month when I barely have the energy or motivation to get…read moreto thee gym. Some days are a better workout than others. I am LOVING the new process due to COVID because the gym is less crowded and I can get my workout in and go. It is cleaner than ever, too! That being said, those things would honestly matter a bit less if the employees were not so friendly. I am not saying they are all equal - they are not. Great customer service is expected and appreciated. Exceptional service should be noted and rewarded. I am always happy when ANTHONY is there. He treats me as though we have been friends forever. Upbeat, welcoming and really gives that boost of mental energy I need to do my best when I am there. Thank you!!!

DO NOT JOIN VASA. Upon arriving to use a free one-day trial pass (which was sent to me directly…read morefrom VASA and valid through October 26), I was treated very disrespectfully by one of the staff members, Matt. From the beginning, his demeanor came across as dismissive and condescending. I explained that I had just moved back to Ogden after being away for over 10 years and wanted to see how the facility had changed since the remodel before deciding whether to join. I haven't been a member since high school .....I am now a college graduate with a masters that should tell you how old I am now trying out this gym over a decade later. Instead of being welcoming or helpful, I was told I was "cheating the system" for using a one-day trial at another VASA location a month earlier for a gym I was deciding between LAYTON VASA OR OGDEN VASA !!!!. I found this accusation extremely unprofessional--especially since I was upfront about my intentions, showed the valid trial pass, and was simply trying to see if the gym would be a good fit. The website and trial confirmation text included no mention of restrictions for former members or using a free trial pass to try out a different location when you're not a member of VASA . To make matters worse, the interaction became unnecessarily confrontational, and no alternative option (such as purchasing a day pass) was offered. This entire situation could have been handled respectfully and professionally, but it was not. If it's like this for using a free trial pass for a day, I can only imagine what it's like being a fully committed member and trying to cancel your pass! Good luck !

Very disappointed in this product. We have owned a hot tub for over 20 years and switched due to…read morecompany merger. We have had the hot tub for a month and have had to clean it 3 times. The first time was to get the chlorine lowered because we could not breathe comfortably. The second time the hot tub water turned green. The third time we cleaned thoroughly, filled, everything new, water turned green, and the next day the water was brown. I will never own another Bullfrog hot tub. I will go with another company. I feel we may have received a used hot tub or one that was on display.

The worst customer service on the phone. I called to possibly buy a new cover for the hot tub I…read morebought from them. Disinterested is an understatement. So disappointing and still left without a cover. I won't be back.

Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

One day trial. Lots of open machines. Parking is a mess. Sauna is co-ed and crowded. Dressing room…read moreis a bit beat up. Can do cardio while watching a movie, which is kinda cool. Not my vibe so I passed. Your mileage may vary.

This place is okay, but I wasn't a big fan. The windows are so clear and when it's dark they're all…read morelit up. As a gym where there isn't always staff, it feels unsafe and creepy to have the windows lit up like that. I felt uncomfortable enough that I canceled my membership. They should really consider fogging the windows or something.

Excellent store and people! Have always had what I needed at a reasonable price. I found a leak in…read moremy hot tub from a broken gasket on the heater, went down to find him in the parking lot, closed but he asked what I needed...showed him the gasket...he looked through his truck, didn't have it and opened up the store to find it for me. Good people that work there that are willing to help with parts and advice.

Hands down an amazing experience! We could not be happier with our spa. Kim, John and the crew were…read moreamazing every step of the way. They answered all our questions and never pressured us. The delivery and set up was top notch! I highly recommend them.

Our visit was perfect from day one until we checked out day 3! The cabin was clean, breakfast was…read moredelivered every morning and cooked as ordered. The overall experience was amazing

I had never stayed here but had always wanted to since I was a kid so when I got married in…read moreSeptember, that's exactly what we did. We spent two nights here and I can't wait to go back. I loved the experience and the cabin was so cozy. The service was amazing and they even let us check in early so we didn't have to stress after the reception on getting here and finding our cabin. We ate at the lodge and they served breakfast with the room. This was just as great of an experience as I had imagined since I was a kid. What a special trip for a special occasion and being in the mountains in the fall is always beautiful.

Leaving zeros stars. Because that's the level of service we were provided was terrible. Kept…read moredragging out the install saying item was on order. Found someone else to complete.

I ordered a sauna heater. I was invoiced and paid the entire price (foolish me) June 18 and was…read moretold the heater would be installed when it came in from the manufacturer. It arrived at High Country in early July. I was then told some staff members were on vacation, it would be delivered the week of July 21 On July 22 I was told by email there were delays in scheduling. I still do not have the furnace or a target delivery date.

I had a massage and I was SO happy with it. I didn't have to say much and she found every area that…read morewas bothering me. I can't wait for my next massage! The monthly payment plan is such a wonderful deal and allows me to get monthly massages!

Been getting therapy for my back after 3 surgeries and a recommended 4th on my neck. With the help…read moreof 3 of their Therapists (Tracy, Marty,and Kenna) who are highly skilled, back pain has been decreased and almost eliminated, with no need for further surgery. Also, if you're a Veteran (I am) CCN at the VA may foot the bill. Worth a call to Therapeutix. Highest possible recommendation. Any of the 3 therapists mentioned are highly trained professionals, empathetic, and genuinely care about their clients. Wholehearted, without reservations, award 5 Stars and highest possible recommendation.

This rating is SPECIFICALLY for the Kaysville, Utah location and with phone number 801 494 5446…read more After reading all the bad reviews and one star ratings I was VERY concerned about ordering from them. But after talking with the lady who answers their phone she was very cordial and extremely helpful. I expressed my concerns about shipping times and possible damage for the spa jets I wanted to order. She confirmed the parts were in stock and assured me they would ship out the next day which they did in fact! We discussed careful packing to prevent damage as well. Five days later I received the spa jets via USPS. None of the parts were broken fortunately however they were all just in a bag and not a box. She gets 5 stars for customer service but they need to protect their shipments much better.

Bought a hot tub spa kit, called with questions regarding differences regarding new panel that was…read moresupposed to be an exact fit for my old panel. Response was, "we don't have a technician". Period, no suggestions and really seemed like she had bad weekend. Called back to say I had not received the light kit as shown in the picture that I bought. Ms. Pleasant says, the 4th bullet point down says , "bulb not included. I said it was a bit misleading, considering all of the other parts that were the say except for the light... she counters not at all it's in the writing... I call back to say I didn't get the part of the lighting I was supposed to. She says take a picture of everything you received and send it to the email.... I chuckled and said I received everthing but the light, why would I take a picture of everything I have... it's the light that's missing... can't take a picture of it??????? Chelesa got a little more attitude and I asked for her manager.... she said he's John and he won't return my call and he doesn't have to, I tried ask who she reports to, again, John and he doesn't talk to the customers... I said you are the only customer service/parts/service person there... Yep she's it all..... I'd never buy from this company ever again. They are the WORST!!