Pity the management and staff had a complete turnover. They used to be really good. Now they are…read moreindifferent. If you are in pretty good health, it's quite a pleasant place. But one your health begins to fail, you discover that services you need are extremely costly. $750 a month to be escorted to the dining room. If you need your blood pressure taken for a medicine, that's $800 a month. Need assistance to get dressed, shower, take meds, or pretty much anything, that's all extra. This why so many people leave Carlton as their need for assistance grows.

Extremely accommodating. Have had some unexpected health developments since arriving a couple…read moremonths ago. Staff has been walking us through these with smiles, sensitivity to concerns, could no have asked for more. Dining hall menus and service also tops. Some people are quick to criticize. Having been exposed to community food service on a corporate level most of my adult life I have never had the variety of food choices, the caring service, and the cheerful setting as is a daily experience at the Elk Grove Carlton. Staff support is very good. Would have been helpful to have a day for orientation by the entire staff. Individually, we've met most of the staff. However, in some cases still not certain who to contact when there's a need. Bottom line, given the aches, pains, and needs associated with advancing age, we are pleased with the accommodations and the care received. Walter T

With all my heart I recommend the Memory Care Staff!! My Mom…read morestayed there for a few months while we relocated her to Davis. Every Staff person we met in the memory care was Top Drawer. That's the highest praise I can give!! Thank you All!

Food 2/5... AL side is slightly better Atrium has very poor food and servings, can't even imagine…read moretheir memory care good quality. Service- some staffs nice and do their job from their passion. However, they are a bit dirty. The dinning areas, chairs, tables-sticky and dirty!! And sometimes you may need to remember someone with leaking diaper sat on and they don't ever wipe down those chairs!! Rooms have odors, guessing because the housekeepers don't really keep up? Not worth the $$$.$

My mom moved here last year. Looked at some of the bigger places but I am so glad we chose…read moreWaterleaf! Family owned, very low staff turnover, very clean, reasonably priced and great neighborhood. My mom has a private room with a private bathroom and patio. The residents are great and so is the staff. The activities are good too: ceramics, flower arrangement, live music weekly, games, daily exercise, and more. My mom is always clean, well cared for, socially stimulated, and treated great.

This place is amazing!! I have worked in several nursing homes. And this one is top notch. The…read morestaff is friendly and kind. They really care for the residents. There is no strong urine smell when walking in. The residents are always busy. My mother in law has dementia and this disease makes her upset and anxious along with being verbally aggressive. With all that said the staff has a lot of patience for her. It's a very clean facility and we are very happy with the care.

Greenhaven Place is an excellent choice for assisted living for your loved one. My grandmother…read morelived here and very well taken care of. We came from another facility that was horrid and this facility made the move as smooth as possible. The caregivers actually care about residents and were immensely helpful and getting my grandmother acclimated and caring for her like family when she became ill. The nurse Yvonne, was particularly helpful in navigating the healthcare system and what was truly best for my grandmother. My family and I were very pleased with how the family was taken care of and other residents seemed genuinely happy. Prices are comparable, if not better than the local area.

Skilled nursing. CNA Chantal, Nurse Shane, Lee the PT and the rest of the staff provided great…read morecare my father. They have a beautiful patio with a waterfall for patients and families to enjoy.

I was there for 2 long, arduous months and found the staff great, except the physical therapy staff…read morewith whom I had a constant battle. Food was lousy, their TVs are old and horrible to work. The staff, though, was very good to me. Old people in here often die.

If you are considering placing a loved one at Greenhaven Estates, I strongly encourage you to…read moreresearch the facility carefully and consider all available information before making a decision. According to publicly reported court records and news coverage, the facility was previously involved in a wrongful-death lawsuit involving a 100-year-old resident who wandered outside from memory care and later died from hypothermia. A Sacramento jury reportedly awarded significant damages to the resident's family. Information about that case is publicly available and worth reviewing when evaluating the facility. Separately, my family had our own experience with the facility while my aunt lived there for nearly two years. During that time, we personally observed several issues that concerned us. At one point my aunt experienced a fall in her apartment and, based on what she and our family were told, she remained on the floor for several hours before assistance arrived. Afterward, there was still visible blood on the flooring that, from what we could see, had not been properly cleaned. Two months ago my aunt suffered a stroke and had to be transferred to a higher-level care facility. Her partner still lived in their two-bedroom apartment, so rent continued to be paid while we worked through the transition. When family members returned later to collect my aunt's belongings, we found that the bathroom had not been cleaned since she left. There was still waste in the toilet that appeared to have been there for an extended period of time. Seeing that condition was very upsetting for our family. There were also communication issues with administration regarding the required 30-day move-out notice. My father was initially told by a staff member that the notice had already been handled, but later the acting administrator told him it still needed to be submitted in writing. This created confusion and additional stress during an already difficult time for our family. While we were at the facility removing my aunt's belongings, we had an uncomfortable interaction with a staff member. The tone of the interaction was confrontational, and during the exchange I was called a derogatory slur referencing my sexual orientation. That experience was extremely upsetting and not what anyone expects when dealing with a facility responsible for caring for elderly residents. Throughout the remainder of the time we were there, several staff members came by repeatedly while we were moving items, which made the situation feel tense and uncomfortable. Based on these experiences, our family ultimately decided to move our loved one to a different facility where she could receive the level of care she needs. Every family's experience may be different, but ours raised serious concerns about cleanliness, communication, and professionalism. For that reason, we are also submitting our concerns to the appropriate California oversight agencies so they can review the situation. Choosing a care facility for a loved one is an important decision. I strongly recommend visiting facilities multiple times, asking detailed questions, and reviewing public records before making a choice.

The place has potential but due to poor management it is lacking some basic amenities for quality…read morecare of seniors. They din't have any transport to make outings. If you are a vegetarian or diabetic you are out of luck. There is no exercise program or crafts. The apartments are roomy and staff is friendly but overworked, i am sorry to say to report this but I think people should know the reality behind the glossy brochure. I will be the first to change this review if they can show improvement in the items mentioned.

Where to begin!!!!!..... if you are considering your family member move in here or family/ friend…read moreto find employment here; I strongly recommend you DO NOT: staff members coming to work intoxicated and high with their eyes glazed over. Staff coming to work late around 15 to 45 minutes late about everyday and leaving when and as they wish; no repercussions for it preferential treatment to the point it affecting job performance and team work. Managers cursing/ inappropriately yelling at staff. executive director expecting and demanding medtechs pass medicines and complete all treatments (insulin, eye drops, creams, bandages, etc) in a certain amout of time which results in med techs giving wrong medicines and documenting med errors. Staff does not have appropriate training and there is terrible communication skills. Managers do not encourage and do not support their team towards quality work or having proper resources to do thier job properly. the marketing and the executive director too busy riding in their tesla putting up a front and saving face, yet cannot be professionals and respectful to be a good example for staff or other managers; let alone focus on the issues at hand. Priorities right!!!!????Definitely Incompetent! Always short staffed, residents waiting over an hour just to use the bathroom. Residents falling a lot, which results in injuries where family has been suing this place for couple years now. Rumors about building being shut down/ sold out which is a concern for job security/ lay offs. The owner and executive director bluntly denying it, and lying to residents and familiesno wellness director (nurse) in the building. care givers sleeping instead of actually care giving. medtechs are overworked: expected to care give without extra compensation or support. kitchen staff expected to care give, again without any extra compensation or proper training. family members yelling and cursing at staff especially medtechs regarding concerns that managers should be handling. some care givers sitting around on their phones majority of the shift, not working properly or working as a team. Care director does not manage the department well, instead blames and puts more responsibility on other staff (kitchen and medtechs). the medication department is terribly functioning (if you could call it that) without a manager. Working in this community is highly toxic, mentally draining and physically unhealthy and demanding. if you're sick, managers don't care, they will demand you to still work and expect you to find coverage for yourself. doesn't matter how much notice you give for request time off, don't plan on any vacations, your requests will be denied without any reason or acknowledgement unless you are kissing up. This community doesn't acknowledge, doesn't respect good, honest hard working staff. If you're friends with the managers/ kiss up to one or all of them than you will be rewarded, Otherwise you're going to be very unhappy and miserable at this job; which barely pays what you're worth. DO NOT MOVE YOUR FAMILY MEMBER IN AND PLEASE DO NOT WORK HERE!!!!! Yahoo Mail: Search, Organize, Conquer

My mom and dad were here for over 2 years. This place is amazing and the staff are amazing. I…read morehighly recommend Golden Pond. A lot of the staff have been there for years and they treat everybody like family

My wonderful mom is 92 years old and has Alzheimer's. She has been a resident at The Meadows at…read moreCountry Place for six years and has received excellent and compassionate care throughout those six years. As her condition has shifted and worsened, the care has adjusted and continued at the same high level. The owner, Rangi Giner, an active and on-site owner, treats her employees and all residents like family. And I've observed nothing but respect, kindness and patience for my mom and the other residents in all my visits throughout the years. There is very little staff turnover. So it's been easy to develop relationships with those caring for Mom. And it's easy to see how consistency in staffing has translated into consistency of care. I have felt like Rangi and her staff have not just been looking out for Mom's welfare, but mine, too, during these challenging six years. They do the basics well. They keep the place very clean. They get the residents up and groomed, out and about, and moving. They provide good, basic and well-balanced meals. There is music and activities. And they keep me informed with any changes in Mom's behavior and health. They do the intangibles well. They treat each resident as an important individual, so they adjust care and food and schedule, etc, based on each resident's needs. The staff always have smiles on their faces -- always. They have cheerful voices. There is kindness in the air. And it's pretty remarkable that it has been consistent for six years. The staff works together, helping each other, so things don't fall through the cracks. Perfect? No. There is no perfect. Just compassionate people working hard and doing their best. I feel very fortunate that I chose The Meadows for my mom's care and well-being. It's a special place.

I can't say enough wonderful things about The Meadows at Country Place. After a heartbreaking…read moreexperience at a facility that lacked proper memory care training, we were incredibly fortunate to find this community. My parents have now been here for three years, and we are constantly amazed at the level of care, compassion, patience and professionalism shown by every staff member. The caregivers are well-trained and genuinely kind, and it shows in how safe, happy, and thriving my parents are. The activities and entertainment are thoughtful and fun, and the long-term staff retention says everything about how this place is run. Our doctor once called Ranji and her team "dementia whisperers"--and he was absolutely right. The Meadows is a rare gem and we are grateful for them everyday.