Came here to post my review bc me, my husband, & SIL have all been blocked on their FB page. I have…read morehad 2 incidents where a large grown man who lives there has attacked me when I have been with my young children & no employee helped either time. Instead, they allowed the instigator to become more aggressive bc he's a resident & this last time, I ended up with 3 different managers in my face. Skipping the first incident due to lack of room to comment. You can go to their facebook page to see the full review.
When pulling into the parking lot, I was signaled by an employee to slow down, which I did & apologized. The speed limit is 5mph. Moments later, this old man stormed into the pool area, screaming at me in front of my young children. Despite my pleas for help, not one employee stepped in. In fact, the woman I was paying, was visibly so uncomfortable, handed me my receipt & backed away. Fortunately, my friends intervened, one getting my children to safety & another friend's husband got out of the pool & stood between me & this man, as my other friend returned & pulled me away to safety as well. Instead of addressing the real issue, I was then confronted by an aggressive staff member (Sybil) who threatened to kick me out when you could visibly see my entire body shaking I was so afraid, followed by 2 more managers (Samantha & Kim) who approached me with hostility, until I explained the situation. Even then, they never once asked if I was okay or even apologized for this man's behavior or the first employee's bad attitude or threats. All they cared about was enforcing the 5mph speed limit outside of their walls.
I learned the manager gave residents of the RV park permission to enforce their own version of the rules. This empowered a dysfunctional individual to harass women, & the staff did nothing to stop it.
**Warning to Women:** Beware of this place & this man. I've heard that I am not the only one he's targeted. If you are driving over 5mph to the pool, he will hunt you down & attack you to tell you that you were speeding. Management clearly does not prioritize the safety of their guests, especially women & children. This establishment enforces a double standard: the staff & residents can do whatever they please, but guests are treated as nothing more than revenue sources, with no regard for their well-being.
UPDATE 1: Initial concern was this man, but now several of the employees have been attacking me on Facebook, having their friends & family members send me friend requests, message me, comment on my review, etc. One person had her mother post a positive review after my incident & me posting my review. No honesty here & just a very toxic environment & if you aren't in their club, don't expect respect. They use this as their own playground. Again, you can go to the facebook page to see all updates & comments.
UPDATE 2: Staff member (Samantha) facebooked my father-in-law after she had her mother post a positive review, after I left my negative review. When my father-in-law called them out about their dishonesty, she messaged him saying he had his facts wrong, stating we had her confused her with the bartender. Which we do not. The bartender also named Samantha was actually the only nice employee there and made a good margarita however, she did clarify she heard the altercation going on but because she had customers there was nothing she could do. Priorities? The manager Samantha who messaged my FIL didn't say a word to me & approached me in an aggressive demeanor, arms crossed, not friendly, never apologized or asked if I was okay, & stood there while her manager was in my personal space, worried about the 5mph speed limited, as a witness to her. I continued to apologize & explain how I spoke to a nice gentleman outside in the parking lot & how I was baffled by how I was being ganged up on & yelled at. They ended up walking away kinda laughing it off, smugly saying "ok" as if they were annoyed by me for telling them I apologized multiple times & how I couldn't believe 3 so called managers came up to me & did nothing to that man.
UPDATE 3: from DM: "You've made us aware & we have taken action & will take further action as we investigate this. I don't know that it was any of our staff that blocked you from our page. Our response will be the same on Yelp or Google or where ever. We take these issues seriously. Have a good night."
After speaking to the DM on the phone, I was please. After this text, I'm not so sure? Not sure who else would have access to THEIR facebook page to block me & my family? The fact we haven't been unblocked is surprising since we've spoken to DM. I gave him a heads up that I would be coming here to Yelp to post a review since I'm blocked on FB & the fact he claims their response will be the same is mind boggling. So I guess I am going to get more attacks for posting here.
8/19 UPDATE: I've been unblocked. Husband & SIL still blocked.
8/24 UPDATE: Blocked again.
