Where do I start.... we signed a contract with Reality Homes to build a custom home with a daylight basement in May of 2020 and now this is what our "home" looks like in 2024. They have put us through more than I can say in a short review, so I'll leave it at this: signing with Reality Homes was one of the biggest mistakes of my life. We were to have a very tall (11'8") basement, and after we discovered they were building it several feet shorter than our plans called for, RH just kept pushing us to let them continue on, rather than fix it. Then when the city inspector FAILED our pre-slab inspection, RH told us they would just bypass the inspector and have their engineer sign off and pour it as is. UNACCEPTABLE! My husband and I are paying a mortgage on this pile of concrete that RH insists "there is nothing wrong with," and we are fighting them in the local circuit court after an arbitration hearing that ended with an award in THEIR favor for nearly 60k. It is almost too wild to be true, but sadly this is all nonfiction. I CANNOT SAY ENOUGH HOW MUCH I REGRET WORKING WITH REALITY HOMES. What a nightmare! read more

See all

0 stars would be more appropriate. They will charge you thousands more then they say, after it's too late to back out of their one sided contract that costs you $60k to get out of, then lie to you about everything, screw up half the build and take twice as long as promised. I could write a book on how horrible this comapny is. Just do yourself a favor and pass on Reality and find a real builder. read more

6/9/2022 Just thought I'd follow up and let you all know that our house is still not completed. I have sent countless emails to a million different people to get the final walk through list done. Nope. I guess that they really don't care. As you can probably imagine , I knew this a long time ago. Onward to the State Contractors Board. read more

This review is intended to educate consumers who are considering building with Reality Homes. While our home is past the 200 day mark and is still not complete and has turned into a homeowners nightmare. While we have a story that may seem unbelievable to some it is actually a Reality for many who have chosen to build a home with Reality We have been repeatedly been lied to and taken advantage of throughout the process This is a SMALL list of things that have gone wrong. 1. No communication from Reality Homes despite our repeated emails and phone calls to get the foundation poured. Approximately a two month delay along with a market price increase in the amount of $8,000 because foundation wasn't poured on time despite us meeting all of our requirements and being ready to start work. Seems like a good tactical delay on their part. No details given on what prices were increased 2. Extra concrete for foundation We also incurred an extra $1,260 fee for four additional yards of concrete on land that was laser leveled and compacted with up to 30" of gravel underneath the foundation. Oh did I mention that the concrete showed up without a pump truck on site concrete was spilled outside of the foundation forms and one truck was returned to Knife River's batch plant because there was no way to finish pouring the foundation without a pump truck in the dark without lighting. The concrete clause in their contract is a scam. (Great Family Business Model take extra from your family to give to mine). 3. Sixty one days to frame a simple single level home. The framing crew didn't show up on a regular schedule. The home could have been completed before the unusual snow storm arrived. Ok so we had some snow I'll give them an extra ten days even though my wife and I shoveled the snow out of the house and off the partially completed roof. But after sixty one days the house was framed incorrectly failed and inspection and has caused problems for many of the contractors that followed him. The framers were called out several times to make repairs unsuccessfully. At our request and to the unwillingness of Reality Homes another framer was brought in to fix his mistakes which included cutting off siding, roofing trim boards etc that were already painted at our expense. The original framing crew didn't frame the windows correctly some were crooked and the window reveal was off on most of the windows. We informed Reality about the problem at the time of framing but they choose to ignore the problem until the drywall and texturing was completed and the problem was more apparent. 4. There is no communication on scheduling for your home. You are not allowed to talk to the contractors and they aren't allowed to talk to you. (this is how a family business remains successful by not allowing you to be involved) If you receive a schedule don't expect it to happen, sometimes you will get a schedule with work to be completed with dates in the past and no materials even on site to do the work. 5. There is a lot of finger pointing going on at Reality Homes but no one will accept any responsibility. I have email after emails full of excuses. I have been in contact with everyone from our project manager, regional manager, Pre Construction Manager, Director of Finance & Development, Vice President, General Manager. Assistants and the best for last the Corporate Director of Construction who accused me of being a "BULLY " for trying to get our dream home completed on time and built correctly. During a phone conversation he stated I was probably used to getting my way since I'm in "law enforcement" . This is definitely not a law enforcement friendly company. I'm sure they don't mind taking our money as long as we wait quietly on the sidelines. UPDATE: 3//31/20. After two years of our bathtub is sill leaking and Reality homes is placing the blame on others telling me to contact the contractors. I didn't pick the plumbing or the tub manufacturer that's what I hired Reality Homes to do. You can always share their post with hashtags like #dreamhomedisaster #realityhomes #customhomes #behindthescences #homesweethome #dreamhomemistakes #RHI #homebuilders #constructionsite #shadybuilders #builtonyourland #beware #realityhomesinc #momlife #notlefriendly #fairwayhomeswest read more

See all

I am looking into involving a lawyer with my transaction moving forward with Reality due to some important issues and similar issues from others on here and the BBB. I wanted to see if anyone has had to go as far as using a lawyer with Reality? If so, I would like to speak! Thanks so much! read more

REALITY HOMES SUCKS. They are dishonest they are not even close on the owner items of responsibility pricing sheet and went way over my budget by 30,000.00 they tell you you need to get in and sign the contract because they are having a price change they rush you through the signing with initial here initial here without reading word for word (my fault for not). my first contact with reality was when duane worked with me i'm told he was fired ?? then i went back months later and jami was the person i delt with i told her what duane had told me and the first thing out of her mouth was " he did not tell you that" so i was by proxy called a liar by a snot nose brat i should of walked out right then and there. They got my 3150.00 deposit which they will not refund and i get nothing but the upside is i have nothing to lose by being a pain in there as- this is just a start there are many agency to file a complaint with where they have no choice but reply. i will get my 3150.00 worth they will spend time on this one. i wish this site had a minus stars they would get minus five. please feel free to contact me. larry. 541-736-8272 read more

Feb 2016 I'm hoping to change this review in the coming months. In the early stages of this adventure I'm very disappointed. Great people to work with, however after signing and a non refundable deposit, I can't get a phone call or email answered to save my life. Building is one of the biggest steps a person can take. Deciding on a builder can make or break the experience. And after countless phone call messages and a number of emails, being ignored is not a great impression to make. I still have yet to get questions answered or changes addressed. I'm hoping the big decision of building our dream home wasn't left in the wrong hands with our non refundable deposit. March 24, 2016 Nothing has changed. Unfortunately, I would like a refund of my deposit and to just part ways. My husband and I are considering walking away and losing our deposit. We are very concerned if things are this bad so early on, we want this company building what will be our forever home. Such terrible customer service. After the problems we have had, I would think they would do everything they could to make things right. Seems the opposite. I'm wondering if they just make a living on the nonreturnable deposits that people walk away from so they can avoid the headache. And heartache July 6, 2016 Resigned with a new contract in May. Five weeks and a few angry emails later we finally got plans to review. If you chose this company, and deal with the creswell branch, see only Jami. Don't deal with Duane. He is not upfront or honest. Jami will help get you on a good path to building October 3, 2016 Scheduled pour date. Suppose to finally get started today. 11:05 am and nothing. No word. No pour. I would have figured with the emotional roller coaster ride we've been on, Reality would have made it a priority to follow thorough. Let's see how long this gets drug out. November 19, 2016 Reality has brought on a new project manager for our local area. Jami in the Creswell office is faithfully following through with holding corporate responsible for the ridiculous and unprofessional delays that we, and numerous other trusting people have been subjected to. We finally have a foundation and a tentative schedule. Aaron, our new local project manager, is wonderful to deal with and great with communicating. It seems he is doing his best to make things right. We are going on 177 days of camping and 9 months of waiting on a 5 month build but we finally have a foundation. Hopefully this company can take the angry frustration of so many customers and channel into a new and better way of doing business. If anyone is considering building and are reading these reviews and would like more information, feel free to contact me. We have done an immense amount of research that might be helpful in your journey 541-912-0473 We understand that the scheduling is "tentative". Plumbing was scheduled for Thursday of last week and HVAC was scheduled for Friday. The plumbing got done, however, HVAC didn't show. I will update the progress as it goes. Or doesn't go March 7, 2017 Reality's contract has a "150 days from foundation pour" move in date. Yes, tentative, given unforeseen circumstances. There has been no unforeseen circumstances and we are three days from that 150 day mark. We are also going on week 6 of nothing being done on the house. We finally passed framing inspection. Waited weeks passed the tentative rough plumbing and HVAC install. And all that's happened in the last two months is insulation. That took one day to install. We are MONTHS away from being done. We have no schedule for anything being done anytime soon. We have gotten MANY excuses, condescending texts and emails and a huge run around with the huge turn around in the company. We are beyond frustrated and mad. Camping for 270+ days is completely unacceptable considering we should have been moved in last November. It started with the months of waiting for the foundation to get poured, to months of waiting for every step to get schedule, get done, and finally pass inspection. We were told in December that hopefully we would be in by spring break. We will be lucky to be in before June at this point. Ridiculous! BEWARE March 14,2017 Dry wall was suppose to be delivered last week. Just got informed someone in the companies family member in Mexico passed away so, once again, put on hold with no schedule of anything. The excuses are beginning to make me giggle. I'm sorry about the death, but to shut a company down with no one getting their deliveries sounds like they need more than a one man show to run a business. Whoever the one man show is will be gone until after the 25th of March. Which means everyone that has already been waiting on their dry wall will still be waiting. Shaking my head... read more