Tilethia Q. Is simply amazing !! Very informative! Follow ups on all calls and emails !…read more I highly recommend her ! You won't regret it ! Not to mention she's cut my bill in 1/2 !!

Dave and his insurance team seem to have an exceptional code of Integrity and consistently good…read moreCustomer Service! In a very competitive Insurance market, they excel in fair pricing! I confidently and highly recommend them to all my friends and co-workers!

Run away! Unless you enjoy being repeatedly ignored and lied to, avoid Thompson-Brooks Insurance at…read moreall costs. Our organization previously provided employee health insurance through Optima and their agent, Brandon Loving, who was so unresponsive and unreliable when it came to adding new or removing former employees from the policy, that we went with another insurance agency when it came time for renewal. However, despite notifying Thompson-Brooks well before the end of our coverage period that we would not being renewing, we continued to receive bills from Optima for renewed coverage. When we reached out to Thompson-Brooks' Office Manager, Cindy Atkinson, she assured us that the policy had been cancelled as requested. However, we were later informed directly by Optima that the policy was never canceled and remains in effect. Stay away from these liars!

From the owner: We are an independent financial services agency offering medicare insurance, health insurance, life…read moreinsurance, annuities and retirement plans.

I have been with these folks for just under a year now and I just had to write a "review" on them…read more I have been with Geico and Progressive for the last 23 years and was tired of having to deal with nothing but automation devices, so decided to take a look at the market again. After a LOCAL SERCH I found Ben Hildreth and his assistant Chris. They weren't the "cheapest" but came within $10 of the automated discount providers; YES I switched because of their friendly and professional manner on the phone with me....My experience since then has been nothing less than superlative...and boy am I glad I did. Don't you just love it, in this age of nothing but automation and countless "associates" that don't know you from Adam, to be made to FEEL LIKE ONE OF THE FAMILY once again?!!

I should have written this "review" sooner -- my apologies for delay…read more John and I have been with State Farm for a number of years. When we realized that we were not getting quite the service we had expected, we decided to move on. As State Farm had been mentioned to us by friends and acquaintances alike, we gave them a call. The first meeting with Ben was so enjoyable that we decided there and then to sign up. And we did. A pleasure knowing them and doing business with them, as well. P and J Kosmach

I have done business with Taylor Insurance for at least 25 years and have been very satisfied with…read moretheir friendliness and efficiency. They always have given me good advice. I have auto and home owners insurance with them. You can't go wrong with doing business with them.

From the owner: Insurance Stinks! Until You Need It!…read more As Erie Insurance Agents we provide superior home, auto, business or life Insurance to suit your needs. With award-winning service and great prices we give you confidence that you are well protected. Our team is committed to providing our clients with the highest quality insurance services combined with the lowest rates available in your area. Our outstanding insurance agents will work with you one on one to ensure that you get a solution that is tailored specifically to meet your needs.

This is a poorly managed company. It seems they are trying to find excuses not to pay life…read moreinsurance claim. They keep stonewalling asking for more documentation and taking their sweet time sending a check. We even paid for expedited payment which was supposed to be to us in 6 days. Over a month later they are acting like this is our fault. My mother Leeanne Pettey died in beginning of March. Her body was in storage at funeral home for weeks because it took that long for them to confirm funds for funeral home. They are the worst.

It appears Genworth could not care less about poor reviews…read more I'll spare everyone the details. Suffice to say I called about updating some info and by the end of the call I had cancelled my policy. Well, not exactly cancelled. The rep told me she would stop the monthly drafts, and I would get a bill, and then if I ignored the bill the policy would be cancelled. THIS is exactly the kind of BS that led to my wanting to cancel! Everything is a runaround. I wasn't even filing a claim, just trying to update info. I can only imagine the headaches they would give my family if they tried to get paid upon my death.

Excellent customer service and savings! Anytime I've had trouble, emergency, or a wreck Mr. Davis…read morewas there to assist.

From the owner: Specialties Auto Insurance, Family-Owned, Locally-Owned,…read moreRenters Insurance, Homeowners Insurance Products Home Insurance, Auto Insurance, Life Insurance, Renters Insurance, Car Insurance, Boat Insurance, Commercial Insurance, RV Insurance, Mobile Home Insurance, Motorcycle Insurance, Flood Insurance, Business Insurance Services Live Customer Service, One-Stop Shop Insurance, Bundling

I would like to take the time to everyone know how much I really appreciate your help with my 91…read moreyear Aunts, problem with her car insurance and DMV issues. I, and my Aunt have had many sleepless nights with this insurance issue weighing heavily on our minds. Even thou she does not drive having her license to her, is still a strong since of independence and self-worth. This is extremely important to her. There are few people who take the extra effort to help, customers resolve their problems. My wife and I have had insurance with your company for many years. (30 years+). My wife told me that the high level of customer service she has received from you, Sherry Foster, Sherri Dechant, and Pam before she retired, is why we will stay with your company. We will continue to strongly recommend your business for any insurance needs, if asked, we will share this with others as well. I just think in a culture where you always hear the negative feedback, louder than positive feedback, it's important to let people know what they are doing makes a difference to others. Your help took a heavy burden off of my back, and I am forever grateful.

I am A new customer after comparing options and price to three other quotes.Terrific personal…read moreservice and extreme confidence in my choice.Thank you Insurance Consultants Of Lynchburg.

Genworth Life Insurance has the worst customer service I have ever dealt with. If I could leave…read morezero stars I would leave 50! Their representatives are rude, dismissive, and show absolutely no empathy--especially during one of the most difficult times in a person's life. After losing a loved one, I was met with cold, robotic responses and zero compassion. It felt like I was just another number to them. They made an already painful situation even more stressful and frustrating. If you're considering this company for life insurance, please think twice. No one should have to deal with this kind of treatment while grieving.

The most useless team of customer service representatives I have ever come across in this industry…read more I just needed to know what the name of the custodian was on my annuity contract... pretty simple right? Not if you work at Genworth, it isn't. I was transferred 4 separate times and had to explain why I was calling and give the same contract/personal information 4 SEPARATE times. There was no reaching out to the team I needed to be transferred to and explaining my situation. Instead, I spent another 1-2 minutes reexplaining everything and giving each representative the same information I had given the previous representative. After I did this same song and dance with 4 different people, the rep transferred me for a 5th time and then the call "mysteriously" drops. Had to call back and get transferred another 2-3 times before somebody could tell me WHO THE CUSTODIAN IS ON MY ANNUITY. Unbelievably frustrating process for such a simple solution. But then it gets even better. I then had to call these imbeciles another time for a custodian name change form. So of course, I then am transferred around 2-3 times giving the same info and same explanation to each representative. Finally, a rep was able to help me and offered to send me the form. I gave her my email address and I was VERY careful in the spelling of it to eliminate having to call back for a 5th time and deal with these morons. When the rep read it back to me, I corrected her on the spelling, to which she replied "thats what I said" in a condescending tone. Oh, and I forgot to mention this representative had a thick accent and what appeared to be a tenuous grasp on the English language, which made the whole experience that much more difficult. So, I get off the phone with her after giving my email and wouldn't you know it.... the form never came through. After she basically scolded me for making sure she had the correct email when she clearly didnt. If you value your time and are looking for even slightly tolerable customer service, then I'd suggest you look elsewhere. This company is laughable in their customer service systems, processes, and talent acquisition. Every single rep I spoke sounded put out by my very simple requests and seemed as if they were never trained on how to deal with clients in a professional manner. Simply put, they just don't care and don't even make an effort to fake it. They'll just blindly transfer you over and over again until you inevitably lose your mind. Wish I could put 0 stars. This company is HORRIBLE