Thank you for your polite reply and attention. It is very reassuring. A great relief. If you want…read morethe full story on personal characterizations, please review Jonathan's replies to my emails. I will gladly forward the email strings if you no longer have access to them. I am not the liar Jonathan makes me out to be. Also, your records notwithstanding, if you want to verify my claim of someone at your office over billing move in expenses, please review my rent check for January. Lauren clearly approved an over $800 deduction from my rent ($2550 to $1742) due to over billed move in expenses demanded on the threat of credit reporting.

We hired Legacy Property Management to rent out a property in Sacramento.  LPM listed our property…read moreapproximately $600 lower than fair market value.  As a result, our property was flooded with applicants.  When we raised our concern, our then property manager, Chris, said the enormous number of applicants occurred because "the property was priced right."  We took our concern to LPM and was assigned to our second property manager, Loren.  Loren was the most irresponsible manager I ever had in 20 years of dealing with various property managers across states.  To give you some ideas, Loren did not include our requested terms on the rental contract.  We ended up with extra financial liability. Loren withheld thermostat sensors from the tenants because she did not think the tenants needed them.  We ended up paying a service call to fix a non-existing thermostat problem.  Loren did not inspect our requested items during house inspection.  Loren did not respond to the HOA citation properly.  Loren lost all keys to 5 sets of French doors.  We brought our concerns to the LPM, but LPM ignored our emails and unilaterally cut off communication. If you have a deep pocket and extra money to throw away, do hire this company.  If you enjoy worrying about your property, this company is your number one choice.  If you love being ignored, look no further, this company will surely meet your satisfaction.  The company's name says it all, Legacy.  It is truly a legacy to mess up this badly.

I moved from out of state for work and initially found Homeriver very accommodating. Easy to view a…read morerental, easy application, very communicative throughout the application. Quick feedback. After signing the lease, I've had some issues. For your prorated first month rent, they require a third party voucher- rent money. I went to Walmart and took care of it 2/26. Kept getting emails about needing to pay but no follow up when I emailed back. 3/16 I call and they say the payments no where to be found. Sent my receipts and reference number in. No follow up from HR. Move in day, the money still hasn't been found. I can't get the keys till it's "paid". I went back to Walmart and called cash-free (the company Walmart uses as a middle man for rent money) 3 times. Verified my information, the Home river account, and that the money was successfully deposited. Tried to call propertyware (the rentmoney people) who says they can't support tenants, have home river call. Since It was a weekend, no one at home river was available to help. The property manager asked if I'd pay from their resident website to get the keys "just till we get everything figured out". I was moving from out of state and had no where else to go. I was desperate, so I paid. The property manager peaced out and said she can't help, to talk to the resident coordinators. It's 5/12 and nothing has been resolved. I have called and emailed someone from home river almost every day since 3/16. Still have not received my money, a credit to my account, or any information. For months it has been "we will have accounting look into it". Today I get an email saying they can't find it or help me- to contact Walmart. Despite having documentation of payment, the funds deducted from my account, and doing all the leg work, I still don't have my money. I've been asking the "resident coordinators" to escalate this since march. Nothing. As for the apartment? It's okay. My refrigerator is missing parts so it doesn't actually cool. Had to throw away a bunch of groceries because of it. Maintenance got out here pretty quick but had to order parts. My experience w that has been great. If I got my initial money back I'd be more inclined to leave a good review but at this point it looks like I am headed to small claims court.

This is a long overdue review..... my original manager from 2019 was Courtney and she was terrible…read more Originally every star is removed b/c my Prop Mgr Courtney was HORRIBLE! Julie, Susan, Tina, Maintenance, EVERYONE other than the original main point of contact had been AMAZING! Ex: emailed during COVID and their rental assistance i emailed like a stalker to ensure I didn't miss any deadlines and it was a mess. I tried to make sure they accepted the rental assistance & confirming my Owner accepted the program, Mgr stated she would check with the landlord & didn't hear back for a month. That's ONE example of many issues. In short, if Courtney is the person in charge of your property I would not go with HRG. My place was GREAT albeit it was some hiccups in the beginning as it really wasn't rent ready and sat vacant for 2 months I believe.also at one point my home needed to be tented for termites and it was a terrible experience. It was so last minute, the bags they provided were just regular vacuum sealed bags and not the specialized bags needed, I had to pay for the hotel out of pocket and it was an issue, etc. Now that they no longer manager my place I felt comfortable to write a review without fear of some type of retaliation. My work orders were another thing some times they would be fixed timely other times vendors would show up with no advance warning. There were times vendors would show up for the wrong issues. Overall as a renter I don't think I would recommend this company if you're not willing to put the work in to ensure they are on top of things and as an owner if you want to protect your asset and not get sued by your tenants go elsewhere. There's not much engagement with management since everything is online. Of the mandatory $40 extra charge for the "resident benefit package" which included the filter delivery, renters insurance, and credit reporting I mean meh. They used something that gave you giftcards after quite a few months or you can redeem the points for stuff but overall you can definitely get those services elsewhere for more bang for your buck. There's last thing that really grounded my gears was the house I was renting was being sold. Now I can't be mad the house sold it was the lack of communication that frustrated me legally they only needed to provide me with a 60 day notice however the more time and advance notice would have been better for me.

Owens Property Management is amazing! My family and I needed a spacious home within a two-week time…read moreframe during the peak of Christmas season and Adam delivered with a move in date 9 days later. My journey started on Zillow, when I saw a gem which peaked my interest. I immediately sent a message and soon received a text message inviting me to an open house viewing. From the first introduction, I was impressed with Adams' management style as well as impressed with the house itself. After a brief conversation, Adam advised me if I was interested in the property to please apply ASAP (no pressure) as the property owner, his staff and OPM would all be going out of town for the holidays and since I was in a time crunch he would do his best to review my qualifications and present my application to the property owner. To my surprise, within two days, I received the message Congrats you are approved! WOW, what a blessing early Christmas and Birthday present. My family and I were OVERJOYED!! Adam is phenomenal at his job. He is dedicated to business, the property owner as well as me, their new tenant. While on vacation, cooking holiday dinner and nursing his precious sick daughter, he kept the lines of communication open. Often, I shared with him that we could resume business when he returned into town yet Adam stepped away from family duties to provide me with updates. As a new tenant I appreciated his commitment and felt welcomed into the family. Every step of the way, all of my questions were met with straightforward answers and the paperwork was explained flawlessly. It really made the entire process pain-free and very reassuring. With any move, one might run into a few minor hiccups, and of course, Adam has taken care of any issue in a nice, polite and timely manner. I have been happy here with the overall management of this property, and I do not plan on a change any time soon. Thank you again Adam. I really had a great experience with you. I couldn't recommend them more! Cheers to you and APM all 2026!

My partner and I were very interested in renting one of the properties listed by Owen's Property…read moreManagement, but unfortunately our experience has been frustrating from the start. We've been trying to get in contact with them for about a week and a half through calls, texts, and even by visiting their office in person, only to find out that no one is actually there. The contact information listed online didn't seem reliable, and we were given different numbers to try instead, which only added to the confusion. I do want to highlight that Adam was great, he was responsive and got back to us in a timely manner. However, he isn't able to assist with property-specific inquiries, so we were referred to Jesse multiple times. Despite being told on more than one occasion that Jesse would reach out, at one point even the same day, we never heard back and were left waiting days without any follow-up. At this point, I can't imagine the amount of loss occurring due to this kind of lack of communication. Since then, we've moved on and are now working with another property management company and are in the process of signing. Overall, this experience has been disappointing, especially when we were genuinely interested in moving forward. It made the process unnecessarily stressful and left a poor impression of the company as a whole.

Do I have to give them a star they aren't here to provide a service everyone here is a bank account…read moreto fill their pockets and bank accounts you complain about people not supposed to be living here and people that are breaking the bylaws they do nothing they ​play games just to get you off of the phone and 6 months later they still haven't done anything the situation has gotten worse they care about no one a lot of elderly people in this complex they cut the grass when they feel like it to leave the grass on the sidewalks they let the weeds grow up around the building doors need painting lock cylinders are falling out of outside doors the driveway around in the complex have more holes and potholes then Swiss cheese the list can go on and they don't fix a thing they don't care that criminals are here disturbing the peace just pay them every month they get the gold mine you get the shaft they lie to you on the phone acting like they care when you call them about a problem 7 months later they haven't fixed the problem 15 times later you calling them back they still haven't fixed the problem well the only thing they have their mark on is your bank account and your wallet because I'm sure they're wallets are fat and they're bank accounts are well you sit back and wonder why nothing's getting fixed

I had 2 duplexes that Mark III managed or to put it bluntly took money from me and didn't do a damn…read morething. I'd end up having to call repair people myself to schedule because Mark III would take 2 months before doing anything. They also kept my tenants checks for 2 months before paying me. When I lodged complaints about the experience I had, the owner absolved himself by outright lying about anything to escape responsibility. Think how the Republicans act when caught breaking the law, that's them. When I finally fired them, they took to making phoney expenses that they charged me for and I ended up paying whatever to rid myself of them. The owner Mike insulted me saying owners are worst than tenants and justified his insults by mentioning that he was the president of the property management association. They were the worst property management company ever. You think evicting tenants are bad, no hiring them is worst.

I've had a great experience with Keyrenters managing my rental property on Stanley Avenue. I…read moreespecially want to highlight Lizette, who has been incredibly helpful throughout the process. She's responsive, professional, and truly went the extra mile to get my house rented quickly. It's clear that she cares about both the property owner and the tenants, which gave me peace of mind. I highly recommend Keyrenters--and Lizette in particular--to anyone looking for a reliable and efficient property management company. Yvonne.

I ended up taking this person to the Real Estate board about 6 years ago. I am now looking for a…read moreproperty manager, and when I saw her incredible reviews, I got concerned. I am not so sure that the reviews are not self generated.

It has been a positive experience working with Jason Oliveira. He has been extremely attentive,…read moreresponsive, and friendly. I'm very grateful we chose him as our property manager and would recommend his service to others.

Total snake of a dude. He tells us he's going to put grass in the yard. Doesn't happen. Tells us…read morehe's going to fix the door knob, windows, etc. Doesnt happen. All of this emailed to him months prior. He forgot when we were going to move in so we had to move the date. Completely lied about what he was going to do when he arrived to our house. Said he would text the handyman when the handyman said he did not receive any text. Highly would suggest staying away from him it has been more trouble than it is worth.

I rented with RNB PM for a couple of years and after years of renting, their property management…read morewas truly a breath of fresh air. I really like how accommodating they were with letting pets on their properties, as I had a dog and a cat. They kept it very professional and maintained a solid line of communication throughout our stay. I would definitely recommend renting with RNB. I was looking to stay with them again when I had to move, but I wasn't able to find the right property. It was unfortunate, but understandable. Hopefully my new property management will be able to live up to their standards.

Sent inquiries for rentals in April through their website, its now May. Submitted an application…read morefor the rental I was interested in, no calls, no emails, no follow up, no tours, nothing. From all the previous reviews, seemed like they are great with landlords but not so much when you're trying to rent a house. At this rate I don't even know if their website is legit or I was scammed out of $50. And with the communication being this slow and unresponsive, I don't recommend renting through them.

As tenants, our rental experience with Todd and Lizette has been absolutely wonderful. The entire…read moreprocess of rental and maintenance have been flawless. They are great communicators and are quick to respond to any issue we may have. In particular, we experienced a loss of power on some of our appliances and Todd was quick to respond and help troubleshoot the issue. It turned out we didn't know all of the features of the house and are now aware. We really appreciate their efforts and know that if we have questions in the future we can rely on Todd and Lizette to help us with any issues we come across. We highly recommend CALPIG!

I had a great conversation with the owner. He and his wife work together and he gave great…read moreintroduction regarding to the market of Sacramento and the area of different neighborhoods. I really appreciate the time he spent talking to me.

Rented a property with Grow for over 5 years, had a great experience with Nate and his team…read more Communication was quick and easy and the team always scheduled repairs and followed up quickly with questions or concerns.

Terrible customer service. Agents are not knowledgeable about the Philadelphia neighborhood and…read moretargeted rent rates. When I ended my contract early due to poor service, they argued with me and tried to hustle additional funds from me which are not contractual. This company is not good for business. Would not recommend.

Bless McCrary and the staff at Advent Properties were very responsive and easy to work with…read more Having had managed my own properties years ago, it is such a relief to have all the details and issues handled by such a competent group of professionals. I would highly recommend Bless and Advent Properties.

Never called me back after I submitted an online request. Maybe too busy or just not interested?…read moreBut I would have liked to know...