Went into today to get a few items for dinner. The time was 6 or so and upon entering I saw a bunch of employees standing around chatting..I got my few articles and headed to the checkout to pay for them. IDON'T BELIEVE IN THE SELF CHECKOUTS AS IT TAKES AWAY EMPLOYMENT FROM THE LOCAL ECONOMY. I WAITED IN LINE AS THERE Were only 2 checkouts open. There were 3 people ahead of me and 3 behind me waiting for the same checkout and another one with no customers so I went to that one. He said that he wasn't open as he was going out on a break. Carts were marginally full so I asked for the manager a few times each time louder (there was an applause from the customers in waiting and an agreement that this happens often) The person at the self checkout must have called the manager then offered to help one of the pending customers with a few items to check out. The person ahead of me had a full cart so looked at her watch, then went to the self checkout. After a few more minutes of waiting the manager came forward to resolve the situation unsuccessfully.. I mentioned to the manager that I understand that the employee had to go for lunch but that he( the manager)should have taken his place at the till to keep another checkout open. At this time another employee came and went to open a checkout to checkout customers. My problem is that the managing of the employee scheduling is horrible. At one time when groceries were 1/3 the cost they are now, there were always available checkers with baggers and offers to take your groceries out to your vehicle. Employees that were stocking shelves near the checkouts were always available to help checkout customers. Whatever happened to that service? Did it go the way of the dodo bird? When you need help searching for some item ( because they have rearranged the aisle contents once again for the umpteenth time) there is never anyone around to help you but you can find 2 or so employees at the service desk all the way across the store to be only told that they no longer carry that item. I feel that the managing of the scheduling should be really looked at and employees should be versatile enough to be able to take over in times when the 'sales' are slower. I hate shopping to begin with, but experiencing frustration like this only makes it worse.
I rate Super Store with a Fail for customer service.. read more