I have been a Ready Power customer for approximately 13 years, dating back to the original installation of my home gas generator. After letting my maintenance contract lapse, I renewed it in July 2025 for $295, which was supposed to include a one-time service visit covering oil, filter, spark plug, and air filter.
The problems began with my first service call. A technician came out, diagnosed the issue, but did not have the necessary part on his truck. He said he would return once the part was available. When he came back to complete the repair, I received a second invoice for $200, billed as an entirely separate service call. I contacted the office and spoke with a representative named Crystal, who told me that charging for each visit was company policy and that no adjustment would be made. Only after I insisted on speaking with a supervisor did she offer to waive the charge, adding that I should expect to pay full service call fees for every future visit, regardless of the circumstances.
The second issue involved my contract renewal. When I received the new invoice, the price had increased from $295 to $395, a 34 percent increase in a single year. When I called to ask about it, I again spoke with Crystal, who explained that rising gasoline prices and other costs justified the increase. She offered to honor last year's rate as a one-time exception but made clear that $395 would be the going rate going forward.
I cancelled the contract and will not be doing business with Ready Power again.
I am sharing these facts so that prospective customers can make an informed decision. The pattern I experienced involved a billing practice that penalizes customers when a technician comes unprepared, a price increase of 34 percent with minimal explanation, and a customer service approach that required escalation before any reasonable accommodation was offered. Whether this meets your standard for a service provider you can trust is for you to decide. read more
