0 out of 5 Stars if I could. I have no problem with the newspaper contents/articles. But My problem was this, I was charged twice on my credit card. Called them and they said "There was an error", FINE. They said that the next month I wouldn't be charge. Sounds reasonable, so I said "Okay that sounds good." Come the following month, I was charged on my credit card again twice. Furious, I called the rep to see what's going on, again they said there's an error. I demanded that my money to be returned but they had a no refund policy and offered me a 6 months subscription for $1 and for the balance of the overpaid amount to to continue to the bill thereafter. I said to the rep "What if I get charged again?" He assured me that won't happen, right. I wasn't having any of it. I demanded him to cancel my subscription. I called my credit card company and decline the transactions to Reading Eagle. Got all of my money back. Then come today, received a call from Reading Eagle's Rep, asking me that they couldn't charge my credit card and to see how to resolve the issue. I told him I have cancelled my subscription, why are you trying to charge my credit card? Baffled, he said "oh okay~ we will closed your account." I won't be surprised if they try to charge my account again next month. This company is a SCAM. read more

Daily delivery in the last few years has dramatically disappointed.  3- 6 times  a month (on average)  my daily paper does not arrive.  Sometimes it is sent 1 - 3 days later   but that too is rare.  I actually now only subscribe to The Pottstown Mercury which is  owned and distributed by the same company.  I do not recommend either paper for daily delivery.  Pick one up at a convenience store if you need an Eagle or Mercury.  By the way,  my family has been a 60 or so year subscriber of one or both of these papers.  Evidentually their loyalty is lacking as well. My latest subscription was for a whole year. That won't happen again. I gave 2 stars instead of only 1 because these papers USED to be good. read more

"Has been" news (less) paper. Local news is always a day late. Typos galore; continuations that don't exist; late or no delivery (it's a "morning" paper it should be delivered in the morning); customer service reps you can't understand; terrible "no refund" policy...overall it's a waste of recycled paper and cheap ink. I do NOT recommend it! read more

I have been a long time subscriber to the Reading Eagle newspaper. I currently have an online account.Today my online newspaper did not appear on my email so I called customer service and they were not able to get my online account to be on my email and said I would just have to live with it. I talked to 4 reps including a manager who could solve the problem. So I have an active account that I paid for but will no longer get the paper. So sad! read more

Reading Eagle print has been swirling the drain for years so the company should be going above and beyond to retain subscribers (print and online). Instead, it's got the crappiest customer service and deceptive marketing and billing tactics. It's a horrible value for $. When people are willing to pay for a newspaper with only 4 pages on the weekdays, treat them as valued customers. Years ago I cancelled because the carrier repeatedly left the paper right outside my front door to soak in the rain. Somehow, a few years later, they resubscribed me and charged my bank for 2 different accounts wiki delivering a paper. How they did that I have no idea. Now Dad moved to a nursing home and asked for the paper so I subscribed again. He didn't get his first paper until a full month after the promised start date, but as others have noted- no refunds! They didn't forget to charge a late fee though because I thought the subscription would renew 3 months from when delivery began, not when they first took my money. What a scam. Then Dad moved and I changed the delivery address along with the billing address. They never delivered any invoices to the new billing address. I cancelled the subscriptions in October (both print and online) but got an invoice at the OLD address stating the subscription which expires mid November would automatically renew. When I checked my subscriptions online, they're active through mid November but Carla, who took the cancellation /address change over the phone said she would make the cancellations effective November 11. She offered Sunday only and online selections- no thanks. The renewal letter says we're only paid through 11/ 2 but I have the screenshot that shows 11/13 expiration. RECEIPTS! I can't deal with this operation. read more

Total trash customer service. Called to cancel the service, and the individual on the line spent more time arguing with me than doing his job. Refused to acknowledge delivery issues that have been reported before, stating no such issues were on the subscription. Continued to receive papers, though it would not be every day, receive 1 day, then no paper, then following day 2, then 2 days without a paper and then 3 in one day, who wants a 3 day old newspaper? Called again, once again they argued. Received a renewal notice today, after telling them twice that I wanted it canceled and they appear that they are going to be ignoring the cancellation and automatically renewing. read more

My mother has been a loyal customer for almost 20 yrs and the disappointment she has experienced lately is so unprofessional. Since moving back here to help take care of her, I've had to call several times within 2 weeks to complain about the carrier not putting her paper in between her screen door so that it doesn't get stolen. Instead he/she decides to just throw it on the pavement with no consideration for the elderly(my mother is 82 and can't walk down stairs that well). On top of that, there were times when she didn't even get her newspaper delivered and when I called to have it re delivered, they didn't even bother to do it smh. I tried calling to cancel her subscription because she's paid up to December and was told there will be no refund. Are you kidding me!! Since the new take over, the service has been horrible. Don't waist your money on this newspaper. You get a lot less paper now for more money. What a RIP off!!!! read more

A few months ago I requested my Sunday Paper cancel once it reached its expiration date. After 35 minutes of being placed on hold, getting transferred to several service reps, and then a high pressure sales pitch they told me my subscription would be done 8/15/20. On 8/23/20 I get another paper. I call today its the same. I call at 7am, I get a customer service rep . I tell him my story, he tells me my subscription was renewed up until October. I told him I want it canceled immediately. he asks me why I want to canceled. I told him this is exactly why. I again get transferred and placed on hold. I get the next guy . I tell him I don't want to hear anything else but the subscription is cancelled and the remaining balance will be returned . This is where his phone starts getting bad. (I am on a land line so I know the problem is on his side). So after 5 minutes of dealing with this, I get him to say my paper has been canceled. I get the news paper is a dyeing media and they are loosing sales but this is no way to treat subscribers. After this , I am defiantly not getting another subscription let alone another paper from the gas station. read more

I paid my newspaper from January 3,2020 to April 3,2020.for thursday papwr and saturday paper and sunday paper.i was quoted a amount on the phone for what it would cost me and was told i owe for only 2 weeks at tge end of December which they kept delivering without my permission for 2 weeks this is how they rip people off they claim it is there pocily to do this.deliver 2 weeks after your subscription is up and without your permission.now they cut my subscription off on February 17,2020 because it ran out but yet when i subscribed back on Dec 31,2019 they quoted me that what i paid would go to April 3,2020 till it ran out and that is what i paid up to.the way i see it they are probably going broke because they raised the price of the paper a 100 percent or $1.00 a day.so people are complaining about the price and places that have boxes out front of their businesses no longer want their paper because of the big price increase. read more