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    Re/Max Platinum Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Re/Max Platinum Services

    Mortgage services

    Buyer's agent

    Listing agent

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    6 years ago

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    The Shane McGraw Team - From one veteran to another, I have dedicated my career to helping military families buy and refinance their homes. #VeteranOwnedBusiness

    The Shane McGraw Team

    (12 reviews)

    Definitely think twice before contacting this business, or prepare yourself for a lifetime of…read moreendless solicitations - for all eternity. Many years ago we foolishly called and asked them a few questions about refinancing our home. We ended up going through our bank instead (smart move). But our contact information will be forever burned into their whack ass soliciting departments harassment list, apparently. We regularly get unsolicited calls, voice-mails, text messages and emails from this group, regularly. We have never used this companies services, and never will. I have called (multiple times) and asked to be removed from their solicitor call list, I have replied "STOP" to unsubscribe from their middle of the night text messages, I have emailed them multiple times begging them to stop harrassing me. It's of no use. They will forever fill my voice-mail box with their fake/friendly pre-recorded garbage about how low interest rates are right now. If I ever need to refinance my mortgage or buy another property, it certainly won't be through these clowns. Zero stars. Negative stars even.

    Hi, I am Laura Hahn and my husband is Ron Atwood. I found Shane McGraw when I was looking for a…read morelender that worked with veterans, as Ron is a veteran. Shane worked with us to purchase our house in Stanwood WA in 2015, and has just recently worked with us to lower our interest rate, and receive an equity loan so that we can make some additions to our property. Both of these times we worked with Shane and his team, it was like working with family. A trusting relationship was built, knowing that Shane and his team had our back, our best interests at heart, and a sincere interest in us getting our goals met for our home, our dreams, our family! Shane's respect, honor and joy he has working with veterans is apparent in all his actions, and for this we will continue to choose The Shane McGraw Team!

    Shaun Guerrero - Go Hawks

    Shaun Guerrero

    (5 reviews)

    0/10 would not recommend…read more Myself and my partner attempted a refi that started 4 months ago. Despite all the promises and assurances that this would be easy, the process was anything but. Early on there was a lot of issues getting ahold of Shaun and getting a response in a timely manner and it got worse over time and ultimately ended up with no communication. Perhaps he just abandons and ignores his clients when he realizes he overpromised and will be unable to deliver? Overpromise and underdeliver seems to be what happens in transactions with Shaun. At the beginning it was "we just need you to do A, B and C and you'll be looking at a 30 day close". Well once A, B and C were done, we found out that "D" was also needed. Then once D was completed it was "oh now we need you to do 'E', and so on and so on. It never ended. Once we thought we were finally at the end and Shaun was promising a close by the end of the following week, we spoke with the loan person and they said it was at least 3 weeks out. Ultimately after getting jerked around for 4 months, we finally made the call to move on and cancel our application. We never did hear back from Shaun, which really solidifies my belief that one he realizes that he's not getting anything out of the deal, he'll drop you like a hot potato and no longer answer or return your calls. All in all, after a terrible experience and a wasted 4 months, I absolutely would not recommend anyone to do business with either Shaun or CrossCountry. Save yourself the headache and hassles and look elsewhere.

    In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we…read morestarted the process to refinance our home. This time our circumstances were not as simple as they've been in the past. First, Shaun assured us on multiple occasions that this would be simple, you'll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you'll be signing docs within in a week, etc. This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It's disappointing but at least someone was finally honest with us. We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.

    Frank Ellerbroek

    Frank Ellerbroek

    (5 reviews)

    From my first meeting, and thru the entire loan process, Frank was with me every step of the way…read more Frank made sure I understood the process, throughout kept me updated on the status of the loan, and quickly responded to any questions I had. This is the third time I've worked with Frank, and would gladly work with him again in the future. I highly recommend Frank and his team to assist you with your home loan needs!

    Frank definitely goes above and beyond. From start to finish, he was a true…read moreprofessional--attentive, patient, honest, and incredibly accessible. Frank made the entire home-buying process feel calm and surprisingly straightforward. What really impressed us was how personalized his approach was. He sent us educational videos tailored to our situation, answered every single question (and we had a lot), and always made time for phone calls. His ability to explain complex topics in a clear and thoughtful way made us feel confident in the process. And he never made us feel stupid! Frank also had healthy professional relationships with our realtor and the title company, which made everything run smoothly and helped us feel protected from potential fraud or miscommunication. Frank is exceptional at what he does. He genuinely cares. We're so happy with our new home, and we couldn't have done it without him - well, we could have, but it would've been a stressful hassle. If you want to work someone who treats you with respect, and like you are a priority, we can't recommend Frank enough.

    Re/Max Platinum Services - realestatesvcs - Updated May 2026

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