I am writing to formally lodge a major complaint regarding the absolute disaster that is the arcade…read morecenter at your Bowlero location in Montgomery, Alabama. The current state of this arcade is a complete joke, and the corporate policies protecting it feel downright corrupt. First and foremost, your games are wildly over priced, and for what? Half the time, the machines are malfunctioning, eating credits, or straight-up broken, yet you have zero quality control. To make matters worse, there is nobody competent managing the arcade center. When a game fails, finding an employee who actually knows how to fix the products or electronics is nearly impossible. The staff is poorly trained, and management completely lacks any standard of customer service. But the most predatory part of your business model is your outrageous, corrupted refund policy. When your broken machines rob a customer, your staff hides behind corporate policy to deny refunds. This is a massive slap in the face to two major groups of people: 1. Parents: Families come in expecting a quality experience, only to watch their money vanish into broken machines with absolutely zero compensation offered to the parents who are footing the bill. 2. Younger Teenagers: You are taking advantage of teens who do not make much money, who save up to have a good time, only to get ripped off by a faulty system and told "no refunds." It is completely unacceptable to take people's hard-earned money and offer zero accountability when your product fails. Frankly, the entire current arcade setup at the Montgomery location should be shut down and completely overhauled. If Bowlero Montgomery wants to save its reputation, the entire business model needs to be improved. You need an entirely new, functional reward system that actually treats customers fairly, alongside a complete overhaul of your refund policy to ensure people get their money back when games fail. Do not send me a generic, automated corporate response. This location needs immediate corporate intervention, better management, and a fair policy for the people of Montgomery.

Listen I love the staff here there are so nice and kind to all Alesha, kizzy, and Allison were the…read morebest of the best and they definitely deserve a raise this year and most definitely love the wings from yall

89, the health rating of the food service area is 89. Not…read moreto mention that "now serving sign" has been on the same number since 1999. I honestly didn't want to come here, but it was someone's birthday so I went. I had a fun time bowling with them. But I would have had a good time anywhere with them. I had a very bad experience here when I was in high school and honestly the place has not redeemed itself. If you'd like to bowl on a budget, then this is the spot for you. Nothing major has changed about this place since the 90's. I took pics of other folks food because I can't eat at places with ratings below 92. They have a birthday party deal where each bowler gets a meal with a drink. They also serve alcoholic beverages. The staff was friendly. If you want to remain close to your party, bowlers and non bowlers, I can understand choosing bama lanes over the other bowling place in town.

This bowling alley is a prime example of a business that is only open to attain financial…read morestability. Bama lanes does not care about the community that it serves to provide a family friendly enjoyable experience. Everything about this place is dated from the entrance to the lanes themselves. The furniture is old and falling apart. The floors are dirty and the decor is simply awful. Even the ceiling fans have dust on them. Clearly no one is cleaning this place as they should. Definitely my first and last time in the building called a bowling alley.

Awesome and warm environment. I appreciate the attention to the kids and the standards they set…read more Rules are in place and they have a great time with their friends!

So.Much.Fuuuuuuuuuun!!!!!…read more Did you see the movie ATL? Well, this place is like the Montgomery version of Cascade. You'll definitely have a great experience here if you like to have fun, you're social, and can laugh at yourself should you fall. Price: The price definitely depends on when you come. We came Friday night (didn't know it was college night), and paid $10/ea for entry and rental skates. Rental skates: These things get beat up, so don't expect them to complete your outfit. I think even Cinderella had better shoe wear as a chamber maid. Luckily, the kid who was passing them out understood that and let us swap them out a couple of times :) Skating: There are reeeeally good skaters here. However, even though they are, they're still really humble; they'll teach you if you want to be taught, too. Music: The music was kind of "trappy" in the beginning, but later in the night, the DJ started playing songs like "Roll Bounce" and "Set It Off". I still give the music 5/5! Would I recommend? Yup! Will I be back? Absolutely!

Customer service of a 2x4. Cleaner than the Montgomery location but that's the only thing better…read more Will not recommend nor return.

Everyone there was very friendly. There is the usual bowling alley food, bar, and arcade. Place…read moreisn't the cleanest at all. But it was a good Saturday activity. Didn't think there was enough balls, it was like a scavenger hunt to find one in the sizes we needed.

Staff was really rude. Due to their own mistake they got mad for me explaining that I was allowed…read morein because of my party. I was sent along and when I wanted to buy a ticket for skating and i explained they got in my face. When i said never mind to the extra money for the skate ticket after they were rude they talked back and told me off. I'm not sure why they did that but they felt like it was appropriate to me declining something extra. I would not recommend this place because the whole staff is young and decided to talk crap about me and laugh in front of my face.

I do not recommend taking your kids here they charge you a arm and leg for everything absolutely…read morenothing for the kids is free not even the play pit it's ridiculous and just a huge money scheme 70$ for 4 people to skate and then 5$ each for the helpers for the kids and 6$ each for the kids to play in the play put highly disappointed in what funzone has turned into over the years

Really sweet helpful staff. Went bowling with my son on my recent trip into Auburn to visit him…read more The place was clean & the staff was polite, friendly, helpful and service was great. We were attended at our lane immediately & our food/drink order was delivered timely as well. The pizza & funnel cake fries were really good. I'll be honest though the funnel cake fries were the Star. Fresh & not greasy at all. Clean bathrooms & very family friendly.

Fun atmosphere. The bacon cheddar burger was delicious but I ordered with out the bun because I…read morecan't have gluten. Fries were average. Old fashioned was way too sweet! Staff was attentive to our party as we were a large group celebrating a high school reunion.

Kinda divey, but cool. 14 pool tables, darts…read more.. Cold beer. Has typical bar food menu, but it's good. Friendly service. $4 for an hour of pool. $6 Bud light pitchers, 10 oz draft $1. Touchtunes juke box and some video game machines at the bar. Comfortable, inviting place.

Great Pool hall. Bar food, but the chicken wrap and burgers are ridiculously good. Most important,…read more great prices on cold beer and friendly staff.

Sadly I am not writing this review from a yacht bought with my winnings...but we did leave $200 up,…read moreso #winning! My dad and I landed here for a quick boys weekend at the casino. After reviewing the other Wind Creek location and nearby Victoryland, we decided this WC would be a good spot for a chill and hopefully lucky weekend! My experience started a few weeks before arrival, actually during booking, where I reached out via webchat to the property. On BOTH occasions the service was just awful. The associates were not helpful, not engaged, lacked basic etiquette and were just unpleasant to interact with. I raised my concerns and connected with one of the Leaders on site. I appreciated her acknowledgement of the service failure and at that, we moved forward with our booking and plans. We arrived around 1pm and figured we would get a head start on the floor if our room was not ready, which is was not. We spent about an hour on the floor, then got the text our room was ready. We checked in, went to the room, got settled and then made our way back to the casino floor. This is where we met Jonathan, a floor attendant, who was super friendly and helpful. He guided us to the players counter, and we signed up for our players cards and accounts, which came with $30 free play plus $10 food/beverage credit each! Once signed up, we hit the floor and made a day out of it. This casino is slots only, no table games. Majority of the slots are penny machines, but you can select your denomination and go up to $1 per spin if you want. There is a "high roller" area where the machines start at $5 per spin. The casino is one large winding room filled with slots. The whole space is non-smoking but there are non-smoking rooms throughout, which wildly stay packed. As with most casino's, there are servers wandering around the floor and delivering drinks. The catch with "free" drinks here is you can only order a drink once you have spent at least $15 at your current machine and you only get one drink per 20 minutes. Machines are standard, nothing too exciting or anything that takes a lot to figure out There is a good variety and we found a few favorites that kept us going throughout the evening. There are a few food outlets on site as well from BB Kings to Lucille's and a nicer dine-in restaurant that sits above BB Kings. We ate at BB Kings twice, once for a snack and cocktail, the other for dinner. Lucille's was a grab and go area, so we got that on our way out for a light bite. Room service was an option, but they had limited hours and closed at 11pm...which is wild at a casino on the weekends. We ended up having to Uber Eats at 1130pm once we were done with gambling as all the outlets had closed. Our room was nice, outfitted with plenty of outlets, a mini-fridge, coffee maker and a few comforts to make the stay a good one. The beds were comfortable and we appreciated the additional seating so we didn't have the hang on the beds when in the room. Service on site was friendly and helpful for the most part. A different vibe than what I experienced prior to booking/arrival. Overall, solid 3.5 for me, but I am okay with the 4 stars. Definite repeat of boys weekend ahead!

Not sure why the reviews aren't good but we had a decent time. From what I heard a local told us it…read morewas the biggest casino in the area. Which is true It was a pretty big casino compared to others we visited. There are No table games but lots of slot machines when I say a bunch..... it's a BUNCH of slot machines for everyone. They had beautiful lights in the ceiling so and a tune that played every time a jackpot was given. It's ELECTRICCCC.... I willl remember that tune until next year

I went on a Wednesday from 11-1 pm and there was not a lot of people and the kids had fun. I had a…read more4 year old and teenager. We got a special package and got to do the go karts, bumper boats, miniature golf and arcades.

This is a poorly run organization that has been bought by some local politicians. They don't keep…read moreup the facilities and are not customer service friendly to anyone that visits. Save your money and look for entertainment at other places like Hanger 38 or go skating.