I have been researching and trying different companies for the past couple of years to address my…read more60 year old thinning hair but just hadn't felt comfortable making the investment in a quality hair topper. Rachel is amazingly talented at matching hair color and listening to what i was looking for. She took the time to make me feel 100% comfortable and i couldn't be happier.

She is the most wonderful, professional and kind person I have ever worked with. She is really in…read moreit to help people feel good and confident about themselves and is always honest and there to help.

I came here last week with my husband and was so impressed by this hidden gem! The wigs are…read morephenomenal, their products selection is great and the prices are right. The owner David is a sweetheart and has a wealth of knowledge of beauty products. I'm going to get my husband to take me back next week to get another wig! Lol

I was looking through this store the other day, and noticed it was still empty and the staff that…read morewas there was absolutely miserable to me, it's almost like you are not supposed to be in there and by being there you are hindering their day. I got the hair color I needed and left... I came back to the review to update and noticed that the same gentleman I spoke to the first time (David) leaving replies to "would be customers" accusing them of making up reviews... and CLEARLY lying about how he "fired the man that was the problem"...when it was him. As someone whose family has a company right up the street, Id encourage David maybe to stop deflecting blame and be accountable... it's not our fault you and your staff treated us awful... it's not yelps fault that these are posted in a fair and open forum, in a way business cannot delete them... (that's the whole point...)... it actually speaks volumes about you that you're mad you can't hide the reviews... or that you're willing to lie. you won't even have a thriving business with that kind of customer service and management style. be honest with yourself. be accountable.

The lady that works here was very friendly and helpful. The store is well stocked and not junky…read morelike some other places I've been to. This is a black owned business that I will continue to support. So glad I found you all!!

After the reviews Being locked on Google for almost a year I finally got to post my Review via…read moregoogle as well! Heres the update I am sadden and extremely disappointed in my Experiences at this store. I intentionally shop black owned! It is my Preference to support my people. Customer service is great typically across associates however, I noticed different managerial styles in my 3-4 visits to to this establishment. When one manager/ associate is there she chats with you, helps, leads you to product etc, then goes about her business. On the other hand each shopping experience with manager 2, after being greeted, I'm followed down each isle, by whomever the secondary employee is at the time. Like literally hovered around me while shopping with arms folded. I mean literally, I see her in my peripheral, just standing there. If i were to bend down a pick up something I'd bump her It's EXTREMELY uncomfortable!! I understand asset protection but this is not the best method at all. I will not be giving any more of my hard earn money to this type of establishment.

They don't show who any of the stylists are with history. Nothing had prices or services they do…read more So not very happy sorry to say.

I've had my hair cut here for years and I love it. The shop is very clean and the staff is so nice…read more They are professional and make a point to squeeze you in if you walk in. Thanks!!

Ms. Helen is so nice! I went there again today! I really appreciated the fact that we reserved my…read moreitems for me! Very convenient! Great customer service! I pray that JESUS blesses her ministry greatly!

Great place to get all your hair products in Hagerstown. Customer service is impeccable every time…read moreI come here!

Melissa is fantastic! She really gets to know her clients and their needs. The atmosphere is bright…read moreand chic.

Studio M is the best! Helen is an amazingly talented cosmetologist! She has taken my hair from…read morenatural and balayage to purple and pink and now back to more natural. The salon is adorable, quaint, clean, and busy! The receptionist is lovely, and the owners are so friendly and always make you feel welcome. The boutique in the store has some adorable pieces, perfect for some light shopping. These hair stylists know exactly what they're doing and I've only ever seen amazing work come out of here. I highly recommend them and have given their number to multiple friends and acquaintances. If you're looking for knowledgeable, confident, and professional cosmetologists look no further. My mother is a cosmetologist and I grew up in a salon my whole life, in southern Orange County California. I've seen amazing hair my whole life. I'm so glad I found MY place on Charles Town!

I booked Smooch studio ( Fredrick location) yesterday to celebrate a girlfriends birthday! The…read morewebsite left me looking for more so I called just to get clarity around what they offer. I was able to book an appointment for me and the girls to make lipstick or lipgloss! Super excited!!!! Walking into the studio left a lot to be desired, I wasn't greeted with warm and friendly energy more like a blank look. Once confirmed on the books we got assigned an artist who was actually very friendly and excited to help us. Yaaay!!! Glad we did! The decor of the studio was neat and cute but It missed something : I don't feel they gave us an experience. We had to ask questions about the company and product. No one broke down the story or educated us on everything they offered. When asked what was the lipstick made of ? ..... both artist looked confused and handed us each an ingredient sheet. Giving me the feeling they didn't know what was in it! I will say our artist was sweet and helpful, she offered suggestions on how to obtain the desired colors but she didn't walk us step by step on how it all works. (not in detail) this would have created a more engaging experience. I love the idea of this business and think it's an amazing concept.... but the experience is what sales and we walked out paying 28 buck( social media discount) and not really sure what we paid for. I think it would also be better if they allowed the customer to be more involved in the making ..... more then just picking out the colors. The product itself was just okay... the pigment of the colors came out very light.

About a year ago I went to Smooch Studio with a group of co-workers and had a custom lip gloss…read morecreated. Sadly I didn't have time during that visit to experience all the studio had to offer. That lipstick quickly became my favorite, so when I lost it I had to replace it! I stopped back in this past Saturday and they were able to pull up my old recipe and re-create it on the spot! Since I was there, I decided to get some help with my foundation issues. At the age of 41 I have just begun to wear foundation, and the goop I bought at CVS just didn't match my face. I walked out with a "Magic Wand" that really does cover my dark under eye spots without making me look wrinkly, custom foundation with SPF, some kind of fairy dust that makes my face look pore-less, and my two lipsticks. I also walked out with a ton of tips and tricks that taught me how to use some of the cosmetics I already invested in. All the products are natural, and the stylist explained what each was made of, how to apply, and why it was good for my face. (Their products follow form and function). That night I got carded (woo hoo!). The next day I went to a fancy schmancy restaurant in DC and the hostess told me my eyes "popped." Prices are in line with what you would pay at a department store makeup counter, but Smooch Studio products are CUSTOM and CLEAN! Plus its locally owned and such a fun place to visit.

Great prices and non aggressive customer service. These folks were helpful and kind!read more