This RBC Royal Bank branch is inside Denison Centre. The mall entrance between Shoppers Drug Mart…read moreand the RBC ATM will lead you to the actual branch. The setup is interesting. The lone ATM by the mall entrance used to be branded as HSBC. RBC acquired HSBC last year. Seeing the rebranding has taken its sweet time at all locations, including here. The reason why the ATM has its own housing or building is cool. When the mall is closed, you can still do banking at this ATM. It is open at all times. When the weather is bad, such as the snow flurries that occurred in Markham last night, you can use the ATM in a warmer, drier environment. The main branch is across from this ATM. It occupies the space that used to be a discount housewares store. I don't think that HSBC was established at this mall. RBC built this branch from scratch. I like the wood floor. It looks nice and it's less maintenance than having carpeting. This branch only has one ATM. It makes sense, as this mall has a grand total of two RBC ATMs. My only concern is that teller services are at the very back of the branch. For those who have mobility issues and need a human to help with specific banking services, I would think that the distance is unnecessarily long for them to get there. This branch is probably the second-closest one from my home. RBC is no longer my main bank these days, but it's nice knowing that I can do my occasional banking here. (23)

This was a busy location , but there was a lady triaging clients to ensure you didn't waste your…read moretime standing in line ! That was cool.

Was assisted by Mrs. Olivia and was very pleased with her assistance and professionalism for an…read moreinternational transaction.

Personal banking is in the lower level of Atrium on Bay. They have a corporate level on ground…read morelevel. They also have development staff upstairs. The staff have always been courteous. I've been banking here for at least 15 years. They are open on Saturdays but only for investment banking. There are 4 bank machines inside and 1 at street level outside.

Convenient location located inside the Atrium on Bay. Staff are always friendly and helpful…read more Lots of ATM machines so even if there is a long line at times, it goes pretty quickly.

This is a perfectly fine RBC branch location. It is new and shiny and the ATM vestibule has an…read moreappropriate amount of ATMs. I have never spoken to any of the staff here, but I'm sure they are friendly like the staff at other locations. One time I was alone in the vestibule in the middle of a weekday afternoon making a withdrawal from the ATM. I was doing my transaction and I heard the door open and a man enter behind me. This man seemed to be in some vague distress, but I didn't pay it much attention and continued with my business. Then, as I was completing the transaction I heard the sound of a great quantity of water rushing onto the vestibule floor. This sound blended with the distressed mutterings of the man to create the familiar cocaphony of a bad situation. I hastily took my money and my card and turned from the machine to the door, where I saw a man slightly crouched with his back to the corner that was directly behind me. His pants were halfway down his thighs and a long shirt covered the parts I did not want to see. He was vigorously urinating, with some panic, and muttering, "Why does this always happen to me?" I averted my eyes and made my way through the door to the street. This is a perfectly fine RBC.

I have been a customer of Tangerine since it was ING Direct, which feels like eons ago. I lived in…read moreWinnipeg when I signed up for a savings account online. The mandate of this bank was to eliminate fees and operate without brick-and-mortar stores. Back then, the main headquarters was on Gordon Baker Drive. Scotiabank acquired ING Direct years later, which ultimately became Tangerine. A few years ago, I was unhappy with my bank of choice where I opened up a couple of accounts in Winnipeg. I decided to open a chequing account with Tangerine and transfer practically all my financial accounts over here. I have been happy with Tangerine ever since. Tangerine has its main headquarters at Steeles Avenue East, on the south side, just west of Victoria Park Avenue. It's oddly not all that far away from its old location on Gordon Baker. I pass by this building often. It's diagonally across from Don Valley North Toyota. It's on my way to ZeeV's Nutrition Studio. I definitely cut through the backroad to get to Shan Shan Cafe and Kung Fu Tea. I have never had to visit the main headquarters for anything. However, if you do need assistance opening an account, you can come here. The parking lot requires that you pay. If you are a Tangerine customer, you can get a parking pass, which waives the parking fee. It is a bit weird to ask for one, rather than making parking free right off the bat. Perhaps the building always had private parking and making it public would not be simple. This building also has Freshii and Tim Hortons. Both customers and Tangerine employees can eat healthy and indulge in donuts, respectively. A year ago, I worked with a Tangerine financial representative over the phone to move my RRSPs (Registered Retirement Savings Plans) from my old bank to Tangerine. I had a knowledgeable man help me out. He was working from home thanks to the pandemic. The weird thing was that he saw my employer's name on file and said that his son did an internship there. I asked who his son was. It turned out that I had worked closely with his son before he headed back to university for his final year. Small world! The apple doesn't fall from the tree. Both were and likely are still chatty guys. It is rare that I need to speak to anyone at Tangerine. I tend to do all my regular banking online or withdraw money at any Scotiabank ABM. When I do need a human to talk to, it's for my RRSPs, or that one time when my debit card looked like I had chewed on it as a snack and needed a replacement. With the latter, I got my replacement card within days and was happy. The best part about being a Tangerine customer is getting my paycheque directly deposited into my chequing account a day before the official payday. My payday is biweekly on Thursday. When I moved over to Tangerine, my pay was available after 9 pm on Wednesday. Roughly half a year ago, it got moved up to just before 6 pm on Wednesday. I'd like to thank Tangerine's IT department for running their nightly builds early. I feel like I've won the jackpot every pay period! Tangerine is awesome. Should I ever need help opening a future account and need to speak to someone in-person, I can always come here. It's probably a fifteen-minute drive from my home. (97)

I have 300.000.00 in Tangerine Bank for the purchase of my home so it is important I have access to…read moreit. I attempted to switch banks but this was difficult. I was told I had to set up a link and send my ID to them. I did not accept sending my ID just to switch banks linked to my account. I was told Calgary branches were all closed so I could not do it in person. I was directed by supervisor Marissa to verify a deposit made to my bank from Tangerine as a security measure and call her back. I spent hours on hold, nobody could transfer my call to Marissa, and then, she did not call me back as promised. Supervisor Will finally resolved it. I raised the stars to reflect it. Hold times are very long.

I dropped by this RBC branch a couple of Saturdays ago. Specifically, I used the drive-thru ATM…read more This branch is located at the southwest corner of Markham Road and Sheppard Avenue East. After I had picked up some takeout for dinner, I came over to this drive-thru to use the ATM. This branch used to be across the street, on the northwest corner of the intersection, next to CIBC. I always found it interesting seeing two banks next to each other with drive-thrus. They have finally been separated. I liked the lane as you approached the ATM. It was roomy and nicely designed. There was a car in front of me. When I got to use the ATM, the experience was great. I made a cash deposit. The machine scanned my bill correctly. I had a great experience here. I don't bank often with RBC. When I do and am in the area, I'd return to use the ATM again. (64)

Rude, unhelpful and under-qualified…read more Aesthetically this is a nice branch. My family financial adviser has been working here for many years so we frequent this branch. I needed to do some investment redemptions for brother hence the visit. For context, I've worked in retail banking as a teller and advisor for many years so I have a much more critical eye. I've worked for TD Canada Trust and we've adhered to a high standard of service delivered to our clients. Anyways, the advisor that saw us (I'll keep his name confidential... since everyone needs to work) was not warm, not welcoming and had us sit in silence as he rebooted his computer. It was very awkward. Then he proceeded to tell his that he didn't get his lunch because of back to back appointments... We needed to redeem a GIC - basically child's play but he didn't know where to find the transactional breakdown of the investment and had to cal customer service. My brother tried to explain to him how to find it because he was here a week ago and the advisor kept talking over him, it was just rude at this point. I also asked him about some fee reversals that were valid and he bluntly said that they don't do that. When I said that I worked for TD and it can be done under these circumstances he said "this isn't TD". After a lot of back and forth he went to get his manager to complete our transaction and came back to say that the manager isn't in and we should go to another branch. I was livid, we just wasted 1.5 hours here with this rude and confused man. I asked for an appointment with the manager for the next day and he refused. Saying that he couldn't do that... again another request that was possible. Needless to say we left unsatisfied, unfulfilled and disrespected. I've never received such bad service from a financial advisor.

RBC Royal Bank has good customer service that it is easy to make it your primary bank. They listen…read moreto my needs and they never did any hard selling to me for their services. For that reason, I felt more comfortable that they are genuinely interested in client relationship. It is a good business strategy because by building relationship and showing concern to answering my needs, I felt comfortable in using their other products like credit cards, home, auto and travel insurance. Another thing that I like about this location is that the lines are never long. Parking is free at the basement but don't forget to inform the teller.

Everybody in this branch is helpful and some go the extra mile trying to make your banking…read moreexperience a positive one, however I can't stop wondering how the RBC management would have a manager like the current one, she thinks she is maybe the queen of England​ or something like that, I would call her Mis. no no, she is completely​ unable to provide any solution that doesn't​ include a no, complete​t lack of customer care or relationships which is very bad for some customers since this is a very multicultural are, please do the right thing retraining her on how to treat the public or take it into a windowless office at headquarters where we are spared from dealing with her, we are three customers who happened to know each other and unfortunately sharing the same experience

I had some cash that I needed to deposit. This Scotiabank is the closest branch to my workplace. I…read morealso frequent the plaza in which this bank is located. This plaza also has a Shoppers Drug Mart and a Longo's. I drove over there late on Saturday morning, just before catching a flight. The parking lot has crazy drivers. Hey, there's a stop sign! What do they do? They drive right through it. Nice! Anyway, I parked and headed inside. I was shocked to see a purple ABM. Typically, Scotiabank ABMs are red. I will likely do my banking here more often because I like anything purple. And, yes, I made my deposit at the purple one. It went well. The ABMs are envelope-free. They are smart enough to count cash denominations accurately. I was pleased that this branch was open on a Saturday. It's a small one, but I liked how staff said hi when I walked in. It's nice to talk to humans. (487)