Accessibility at RBC Amphitheatre for guests with mobility issues who rely on rideshare services rather than driving can be challenging.
Today, my friend, who has mobility challenges, took an Uber to the venue. When we entered "RBC Amphitheatre" as the destination, the app redirected us to Ontario Place instead.
As we approached the main parking lot closest to the entrance, we were instructed to continue driving to the designated rideshare drop-off area. Our Uber driver explained repeatedly to both security staff and police officers that his passenger had mobility issues, but we were still not permitted to enter the closer parking area.
After continuing toward the rideshare area, the driver was unable to locate the proper drop-off point, and we ultimately had to climb over a concrete barrier in order to reach the entrance safely.
Following the concert, we were grateful to receive wheelchair assistance, and the staff member who helped us was very kind and accommodating by pushing us to the rideshare pickup area. However, due to the large number of people waiting for rideshares, the staff member needed to return with the wheelchair, leaving us standing without assistance for approximately 10 minutes. read more