I visited this office for years. The office looks clean and staff are polite. sometimes have…read moretrouble getting 2 appointments per year, so I am looking for other options, but besides that, this is one of the best dental offices I have visited.

After relocating a number of years ago and having several unattended dental issues AND going to…read moreanother larger do-nothing for you dental practice, I was really pleased to find this practice. I was helped with my issues and my mouth returned to health and having been going regularly since. Very pleased with the quality of care until last year when a staffing shortage had them cancel my regular check up and I have now gone a year with no check ups. Then I get an email that they won't accept my issurance any longer--so now I am back to square one--searching for medical care in VB which I seldom need but have generally found really hard as compared to my home state. Maybe it's a Virgina Beach thing the health care provider issue? Anyway CHECK TO see if they take your insurance before hand--it is a smaller, more personal practice with good no nonsense care--sad to have to leave and who knows in this town if I can find another provider? ( and we have good, expensive corporate health insurance!) Nice staff.

I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

I went to London Bridge Smiles last month. I hadn't been to the dentist in a while because I get so…read moreanxious when I go. From the moment I called, I knew they were going to be great. Brittany, at the front desk, helped get my insurance straight and schedule my appointment. I had to reschedule because of insurance and she was so accommodating and helpful. When I went in for the appointment, Brittany was the first one to greet me with a smile on her face and she was just as pleasant as she was on the phone. Christina was my dental hygienist. She was phenomenal. She was gentle, explained every single thing she was going to do before doing it and talked with me to help me feel comfortable. She spent few minutes just getting to know me and didn't rush through anything. I told her I didn't enjoy going to the dentist and she encouraged me and told me I was in good hands. Dr. Vaughan was my dentist. She was so upbeat and thorough. They did 3d scans and x-rays and Christina gave a report on what was done before I was examined by the dentist. They worked well as a team. I had to get a deep clean with a laser and my insurance didn't cover it. Before anything was done, Brittany came in and went over what the cost would be and no one pressured me into anything. All the information was given to me and then I got to decide. This made me feel in control of my treatment plan. I went back a month later and they were happy with the progress I had made with my gums and were able to get me in right then to get a crown done due to a cancellation. Kylie from the front desk came and explained the cost and gave me the information to decide if I wanted to proceed with treatment and I did. Megan was the dental assistant that helped Dr. Vaughan. She was so calm and relaxed which helped me to relax. Her and Dr. Vaughan constantly checked to make sure I was okay during the procedure. I cannot say enough how much I appreciate Brittany, Kylie, Christina, Megan and Dr. Vaughan for making me feel so comfortable and helping make getting my teeth back to a healthy condition so much easier.

I made an appointment October 6th. They wanted a $50.00 payment to hold my spot. My appointment…read morewas for december 10th. I called to make sure everything was still on track. They said they changed computer programs and I was no longer on the schedule. They rescheduled me for 12,12,25. Then they told me their person quit so I couldn't get in until next summer. I said I would like a refund and she said she would take care of it right now. She still has not refunded my $50.00. I do not understand why they didn't just hire another person.

I love this Dentist. I moved a little further away and decided to try a different dentist out of…read moreconvenience... when I was told I needed 2 crowns I decided to go somewhere that did everything same day, so I wouldn't have to wear a temporary crown. Well after getting there, they shot an additional x ray free of charge to see what was going on, and then decided I needed a filling instead of a crown- saving me about $500. The honestly coupled with the expertise go a long way. I'll make the drive to this dentist from here on out cause it's worth it.

I've been having mouth pain and called to make an appointment - they said they could fit me in THAT…read moreafternoon or the very next day if I wanted. Apparently I lucked out because after that they were booked until April, but I was impressed. The office is pretty unassuming from the outside, but the waiting room inside is great. Very calming, nice decor and lots of art. All of the women that I talked to at the front desk (and pretty much every other person i encountered there) were very friendly. Everyone seemed happy to be there, like they actually liked their jobs. And Dr. Horwitz was the BEST! He has the greatest bed side manner I've ever experienced. The whole time he was very pleasant and joked around. He made me feel at ease, which is nice when you're about to go under the drill. He was also very quick - 5 cavities in around an hour, when my old dentist would have done 4 cavities in 2 hours. I'll definitely be coming back if I can. And the rumors are true: they play great music!

It's no surprise that I love this practice as I've been going there for more than 20 years. Today's…read morevisit was just another reason why I will be loyal to Dr. Mollie. I went in for a routine cleaning and told them that I was experiencing some discomfort and one of the crowns that I had done a year prior to, and Dr Mollie listen to what I had to say and could've easily told me I needed an expensive root canal or other dental procedure to repair, however, she diagnosed my issues and it was simply something small that she was able to take care of right then right there. It's very seldom in this world to have someone who you can trust make the decisions that are in your best interest and not in their own and that is why I love coming here.

Good vibe place but billing/followup, guarantee of work done can be tricky. I went in to replace a…read morefilling here and it came out about a week later. When the dentist put in the original filling/crown I asked what happens if it falls out and they said they would replace it free of charge. I was not given any instructions by the dentist on what and what not to eat going forward. When I came back to get (another) filling/crown I was told it was my fault for biting down on something hard (?) and that they couldn't guarantee their work. So they put another one in and told me they weren't sure if my insurance would cover it? I looked at my bank statement and it appears they charged me for total amount in the meantime. No one followed up with me as of yet on whether they billed my dental insurance. When they put latest filling in I saw that it was uneven and they agreed to fix it. Seems like disconnect in front office.

Went to Downs Dental Care this morning to have a painful broken tooth extracted…read more Dr. Paige Downs made this difficult extraction look easy. The staff was very friendly and helpful. Since I'm retired/disabled on a fixed income I was offered the option to make monthly payments. Most other dental clinics won't do that. I highly recommend Downs Dental Care and I will return for any further dental needs

Love Dr. Downs and my dental hygienist Christi. Everyone is so awesome and definitely make you feel…read morelike family. I highly recommend them for dental needs.

had the pleasure of meeting Dr. Tucker and her staff, and my experience was exceptional from start…read moreto finish. The office was impressively clean, and I felt welcome the moment I walked through the door. I was especially delighted to meet their in‑office service animal, Cosmo--calming, adorable, and truly a highlight of my visit. Dr. Tucker's team was warm, professional, and attentive. The front desk technician greeted me with a genuine smile and assisted me almost immediately. Every staff member introduced themselves with kindness and professionalism, which made me feel well cared for throughout my visit. The X‑ray technician was efficient and pleasant, making the process quick and comfortable. Dr. Tucker conducted a thorough examination and was transparent about my treatment plan and associated costs. I also have to highlight the hygienist--I've never had someone so knowledgeable, precise, and informative. She explained things I had never heard before, leaving me feeling empowered and confident in how to care for my beautifully cleaned teeth. Her expertise is a true testament to the team's dedication to patient education and high‑quality care. I genuinely cannot wait to return for another 5‑star experience. Amazing job, Dr. Tucker and team. With this level of care, I'm not sure why anyone would have complaints. This office truly knows how to take care of their patients

This was a total washout Aspen Dentals front desk needs help.The most un-professional medical…read moreoffice Ive ever been to.The right hand doesnt know what the left is doing.They dont care about the patient just the hoops to jump through to get help.After waiting a week my appt was today and after the greeting I was taken to the exam room The asst scanned my mouth and looked over my paperwork and asked have you been on antibiotics for a week? I told her no I was not informed of this then she said We cant treat you now because of that Frustration level went to the moon with that I told her I didnt know if I could trust you to work on my teeth.I felt like I was their patient for this and they should have prescribed the antibiotics Anyways Im glad you got plenty of customers that you can run them off with mistreatment And I was seriously considering implants. Thank You Good Luck in your business endevours.

Great Dentist and fantastic staff. Always professional and very organized. Nothing but great…read moreexperiences for my whole family.

Love this place. A co-worker whose wife works here recommended it when I was complaining about my…read morecurrent dentist office being terrible with mean ladies who seemed to take pleasure in hurting me... I came here and it was like going to my small home-town dentist office where they knew my name, my parents, and remembered a lot of details about my life at every visit. It is located near the beachfront right off the interstate and near the Virginia Beach Convention Center. It has ample parking in the attached lot though it is a smaller parking lot with about 8 or so spaces - it never seems to be so over crowded that I can't find any parking... it has been close once or twice though... The inside is very very clean with new equipment and cute beach-y furniture and wall decor - surf boards and seashells and such. They sell Sonicare toothbrushes and products and do oral surgeries and tooth whitening here. I have never needed more than a very minor filling that did not require numbing and the doctor (Dr. Heffelfinger mentioned below) has an excellent bedside manner who decided to not numb me and we went very slowly to see if I even needed it for such a superficial filling. It turned out I didn't so he spared me the stress and pain of that for which I greatly appreciated it. Means I didn't drool on myself all night needlessly. Plus he personally called the next day to check on me - something I believe they do with all patients who had a procedure done and which is a real personal touch that you don't find most places anymore. I've had a few hygienists since coming here over the last two years but my favorite was only there temporarily and left - my current - Kimberly - is very nice and works with me because I am a bleeder with sensitive gums and A LOT of plaque build-up every time no matter how much I floss or how expensive my toothbrush is.... she seems to go out of her way not to hurt me and to try to minimize the dreadful experience. Which is nice. She also asks about my life and makes an effort to remember the details. My dentist - Dr. Heffelfinger is a very nice younger doctor with a friendly and funny personality - who happens to have gone to JMU - my alma mater - which makes us instant best friends and means he is automatically a great American to me.... plus he's pretty damn cute so it could be much worse. I still don't really enjoy coming to the dentist - but it's much better than ANY previous experiences I've had and especially in the Virginia Beach area. if you are looking for the small-town dentist feel where they remember your name and some family details every time you go in and don't farm you in and out like cattle, come here. You won't regret it.

Best customer service experience ever. The entire staff is welcoming and professional.read more

Very professional. I felt like I was always in good hands! The rates are reasonable and the value…read moreis high.