untrustworthy, unprofessIonal, poor workmanship, charge for parts not needed, over charges for parts...that's my experience dealing with rays service center past several years
Dealt with Scott H. Took F150 for inspection. Scott called to tell me that I needed front brakes and rotors then he says it's going to be expensive.
Scott attempted to charge a 100% mark up on all parts. I asked why so expensive. Scott raises his voice and says I am trying to run a business here. Then ask what's my profession.
Scott was acting very unprofessional so I asked him if I can fix myself and return for inspection. Scott agreed.
I drive my f150 on average about 600 miles per year. I had two other mechanics look at my truck. Both mechanics said brakes and rotors were fine and had a lot of life left. Theses mechanics informed me of the reasons why rotors would fail an inspection. None applied here.
One week later I returned without changing front brakes and rotors to get inspection. Scott asked Why I didn't change? I replied the Brakes and rotors are fine. Scott aggressively says I am not inspecting it, turns his back and walks away.
I took it to another mechanic for inspection. Of course it passed inspection because nothing was needed.
Scott H. wanted to mark up parts 100% and I did not even need those parts to pass inspection
This was not my first bad incident at rays service center but it will certainly be my last. I would look elsewhere read more