Raymer's Express delivered a dryer for me. They refused to take the old dryer out of my laundry room stating that it was impossible due to the size of the room. I explained that I have had this dryer replaced in the past and the delivery men didn't have a problem removing and replacing the dryer. I called the company and spoke to the manager who was so RUDE! He yelled at me telling me that I didn't know what I was talking about as he could clearly see that the dryer was too big to get out of the laundry room. The delivery guy said if I could get the dryer out of the laundry room he would take it away and leave my new dryer in the bedroom next to the laundry room but he would not be able to hook up the new dryer. It took me (a 64 year old woman about 3 min to pop the hinge off the laundry room door and pull the dryer out of the laundry room a the big burley delivery man stood and watched. What is this world coming to that people are getting paid to NOT do their job!!! I cannot recommend this company as they are incompetent ant the manager was hot tempered and VERY RUDE! My rating is zero! read more

I am going to add to this long list of bad reviews for this garbage company. Easily the least professional, lying, worst company I've ever had to deal with in my life. This "company" delivered my new fridge from Home Depot in Nashua. They were several hours late and showed no respect for my property. They carelessly tried to force the new fridge through my front door, damaging my storm door in the process. They finally took the storm door off its hinges and laid it on the ground where the continued to step on it. When they put the door back on it would not close and they left without mentioning the problem. I called home depot claims department and it turns out Raymer Express deals with all of their claims in house. Karen dealt with the claim. Her name says all you need to know about her. Her guys said they never touched the door and never took it off the hinges. She said she has worked with them for 10+ years and they would never do something like that. Have you looked at the reviews Karen, they say all you need to know. In the end, she said that the storm door damage was probably done by a different delivery company (this was the only appliance I've had delivered in the last 6 months)and she denied the claim. From my understanding, Raymer Express does most of home depots deliveries in the Nashua/Amherst/Methuen/Lawrence area. I strongly advise getting home Depot to use a different delivery company so the don't ruin your property too. read more

Horrible experience with this company! The first refrigerator was damaged and needed to be returned and reordered. I had to call about the reorder and next delivery because I had not heard from them as promised. They tried to schedule for a Friday, but we were going to be away, so they scheduled for the following Wednesday. I had not heard a delivery time on Tuesday at 4pm, so called and left a message. I did not hear anything back, even though they are open until 5:30 (according to the website). I called again in the morning only to be told she would need to call me back. She called two hours later and said now today would not work. This is now two days off from work, completely emptied refrigerator and freezer, and still no refrigerator. They tried saying it was because we are not close to them (although they named the day!). The courtesy of a phone call to reschedule could have avoided the whole thing, yet they blamed us. No wonder the reviews online are almost all bad. Awful communication and two extremely rude individuals! read more

This company was contracted out from Home Depot. I purchased a refrigerator, stove, and microwave, which they delivered. The company was also supposed to haul away my old refrigerator and stove. They told me they could not haul away my old refrigerator since the new one needed time to be plugged in, so they were only taking my old stove. However, they took my dishwasher, which was never on their list to move. I have called Raymer's customer service every day for a week and all I hear is, Karen is in a meeting, Karen isn't here.. Karen the "manager" refuses to call back. Do yourself a favor, don't use this company or Home Depot for appliances as there is responsibility to correct their errors. read more

We ordered a refrigerator and dryer from Home Depot. Either Raymer's or one of their subcontractors delivered. The actual delivery was fine. However, at some point during the delivery one of the drivers stole my boyfriend's wallet. My boyfriend found charges popping up from a few towns over. Forget unprofessional conduct - this is criminal. And Raymer's is just as liable for not vetting their subs. read more

OMG !!! After a month of damaged delivery i am getting close to getting my money back from HD !! 6 scheduled delivery dates and two made !! first was damaged...second they left because my driveway was muddy...tried telling them how to go around it but they didn't understand English.. about 18 calls to Raymers trying to get things straight.got nowhere. now i have to wait another week for them to show up to get the damaged stove they left the first time..then hope they do the paperwork to get my money back.. what a nightmare Raymers express is !! read more

Trash, Home Depot refuses to use another moving service even tho their own employees openly admit Raymers is a nightmare to deal with. I have stopped buying appliances at Home Depot solely because of Raymers. If you have ever moved anything you realize it takes some twisting tilting and rotating; Raymers only carries things straight up and down. That's it - what a joke. read more

Beware Raymers Express. We ordered a washer/dryer from Home Depot, who uses them for delivery and installation. The guy who came simply refused to do the installation. He said that he was "not allowed to slide the washer/dryer in any direction." I'd love to know who has appliances with all four sides clear?? I offered to call Raymers, permit him to do it, sign whatever waiver we needed, and explain it was an emergency. He said, "lady, I don't work for you." He then told me "you should be grateful I even made the delivery, it took me 15 minutes to find the place, no other crew would have done that." He was so unbearably rude, would not give me a copy of the delivery paperwork, and would not complete the job I had paid for. If Home Depot only uses them, I'll never buy appliances from them again. read more

Suggest you either call Home Depot and advise that you want a refund for your purchase if they try to have Raymer's Express deliver anything, or wait wait wait, and get broken stuff delivered. read more

just now I don't normally write reviews, but was surprised by all the negative reviews and figured I should post one. Maybe I got lucky but delivery of my freezer through Home Depot was perfect. I live in southern NH. The delivery was on the date initially quoted, right on time, communication was great, and the delivery and set-up went smoothly. The guys from Raymer's, Rich and the other gentleman, whose name I don't know, were actually fun to gab with. Great guys. Makes me want to choose Home Depot next time. Thank you. read more

This company was contracted out from Home Depot. I purchased a stack-able washer and dryer, which they delivered. The company was also supposed to haul away my old washer and dryer. Upon arrival they REFUSED to take the old washer and dryer and also REFUSED to install the new set. They told me that I would have to do everything. At first, I thought they were joking, but quickly realized they were serious. They kept telling me they would not do anything other than carry the new machines into the house. I ultimately tossed them from my property and canceled the order. I will NEVER shop at Home Depot or Lowes as long as they use these jack asses for deliveries. How they still have a delivery contract with Home Depot or Lowes is beyond me. read more

No call, no show, THREE TIMES!?!? These people are absolutely clueless when it comes to customer service. They refused to take responsibility for not delivering as scheduled, and said it was due to inclimate weather conditions beyond their control. This would be fine it were actually true. Avoid this company at all cost. Unfortunately if you buy an appliance from Home Depot in the southern NH area, you may not have a choice. read more

Worst Delivery service. Drove up my driveway & then pulled away before delivering anything. I watched the whole thing from my front window. Driver then tried to claim he knocked on the door. read more

On their second trip to deliver our dryer, they gave a window of 11-3, then called at 9:15 saying they'd be there in 15 min. Since I planned my day around the 11-3 window, I couldn't receive the delivery at that time. I never heard back from them and then sat on hold for 20 minutes while dispatch tried to track them down. I was then told they would not be able to return that day. read more

Worst customer service experience EVER. If I could give them a minus 0 I would! Rude, condescending, quick tempered, unprofessional people I have dealt with. They speak over you and when you call them out in it they simply hang up on you. If they don't like what you have they hang up on you. Make sure to check with the store where you make your purchase that this company is not who they're contracted with. If they are and it's possible request a different company. read more

These people SUCK. If ZERO stars was an option this would be a case where it would be applicable. Took a whole day off from work for Washer and Dryer delivery and install. Confirmed delivery for 9AM to 1PM. 12:45 we call to see where they are and are now told they're running behind and should be there anywhere from 3:30 to 5:00 PM and they said "They will DEFINITELY be there today". OK no problem. 4:30 call again and now it's "well the guys were in your area and they couldn't find you. Our service people tried calling". THAT'S A LIE!!!! So the drivers are not coming back and will not be delivering your items today. Then they tell us sorry we can't delivery to you tomorrow the schedule is full, maybe Friday if you're lucky. These people are scammers. HOME DEPOT should not be contracting with them. It reflects badly on Home Depot. Dispatcher just says not my problem. Nothing he can do about it. These type of companies make me sick the way they lie and cheat people. Out a full day of pay and they could care less. VERY UNPROFESSIONAL. Stay Away! read more

Wish I could give zero stars! Waited all day yesterday on a washing machine from Home Depot that never showed. Reached out to Raymer's directly this morning to get it today and I was told "we can't guarantee when you'll get it". Really helpful. Shame on Home Depot for taking our money and passing us off to deal with this incompetence. read more

Absolutely the worst company. Not only did they refuse to make the delivery and wanted to leave it in the road without doing the installation, they were incredibly rude to my wife while I wasn't there: the staff and owners were incredibly useless and unprofessional. All they said was they would talk to there too employee. When I said he should call my wife and apologize the owner hung up, obviously this is how they do business. read more

Horrible company--everyone who buys from Home Depot tell them you do not want delivery and set up from these people Cathy and Gigi the office girls are rude and WILL hang up on you. Home Depot is becoming aware of the horrible service--but in the meantime request someone else or hire on your own---this company needs to feel the consequences of their choice. They WILL come in drop the machine and tell you you don't have what you need to hook it up just so they dont have to hook it up---call the manufacturer let them know--- read more

Raymer's is a delivery service hired by Home Depot. They are by far perhaps the most unreliable delivery service I've ever dealt with in my 30 years as a real estate developer/investor. On three separate occasions they just failed to show up. When they did show up they arrived 2 minutes ahead of us and refused to wait after we told them on the phone we were only 2 minutes away! They are supposed to give you a call the night before to give you a window when they were going to show up, they gave us approximately 22 minutes to drive 30 miles to get to our investment property and then when they called us to tell us they arrived early and couldn't wait two minutes for us to arrive. The driver hung the phone up on me. I called the driver back immediately and he hung up the phone on me again. I called the companies office and they have not returned my call. Home Depot has not been helpful in anyway shape or form. All they are telling me is that they are doing what they can and that the delivery company is not calling them back either. As a real estate investor I have ordered in the past three years 25 kitchens approximately 20,000 ft.² of flooring, hundreds of windows 100's of appliances. If Home Depot and this company fail to care about servicing my account professionally they're certainly not going to take care of the average consumer. I am contacting the Better Business Bureau as well as the licensing board that covers tracking in the Hampshire. I read more

Raymera was suppose to make a delivery yesterday. We spend the day waiting for their truck to arrive. Call Home Depot delivery service and they tell us truck broke down. Received a call from Raymers who indicated they can not deliver our refrigerator for ten days. Called the company and the manager Nathan was suppose to call back. This did not happen. It is hard to imagine that a trucking company does not have another truck to make a delivery. Shame on Home Depot for having a trucking company not be more responsive to their customers. Wouldn't recommend anyone buying an appliance from Home Depot of using Raymers Express read more

ZERO stars. Unprofessional, inept, and useless staff. They are misinformed and misinform. On 3 different occasions, we drove 2 hours to our beach house to wait for our appliance delivery and still no delivery. How do they stay in business? How does Home Depot use such a 5th rate delivery service? I ended up canceling my appliance order with Home Depot because I refuse to deal with this useless company. Raymer's Express should be call Raymers Useless Express. read more

Home Depot used this 'company' for a washer dryer delivery. The delivery had to be pushed back a week. That was fine. The delivery day arrives and the truck and two guys arrive. I show one driver where it's going and he informs me he can't install because it's gas. I asked how I was supposed to get it installed, and he said he didn't know. So we agreed to leave the stuff in another room. I call Home Depot to ask about this and they wanted to speak to the driver. He told the CS Rep he isn't licensed to install and hung up on her. So then he asks me to move a plant off my steps. I asked if he could and he said no. At this point I am pretty annoyed. So I am moving the plant and realize they are loading the washer/dryer back into the truck. So I ask what they're doing. He doesn't respond. I ask again, nothing. He has his back to me and the other guy clearly says something to him and he shrugs at me. They quickly get in the truck and leave! They just LEAVE! I couldn't believe it. I am livid at this point. So I call and cancel the order. Then I call the delivery company because based on how HD responded - this happens a lot. Of course I was transferred to a voicemail and no one has called me back. The best is that this totally irresponsible driver left his clip board with other clients addresses and signatures on earlier deliveries. Totally and completely unacceptable. If you have to have something delivered by these idiots - just don't. **update** they called me back! But not to address my concerns, no, that would make too much sense! Nope, they only called when they realized they don't have delivery signatures for the prior deliveries or slips for the rest of the day! Now I have to wait for them to return the appliances to HD (my confidence level? Not good) before I get my refund. Ugh!!! read more

Horrible , not once but twice,,,, they delivery men are rude and would not take a dishwasher told me I paid Home depot to come get it..... I called again and Brad very rude and demeaning who states that it is procedure if they don't have room ,,, hmm you pay for a service and don't get it,,,also had a refrigerator delivered damaged,, I explained and showed the damage I was told once again by delivery men ,,oh that's how they are made now,,,huge buldge on side (wheres the motor goes I wanted them to take it back said nothing wrong with it,thakfully I documented. if you order from Home depot insist this company doesn't deliver to you or buy local Horrible I read more

I purchased a Washer and Dryer from Home Depot in May. Finally got them both delivered and installed at the end of August. When they came to deliver the first time, we had issues shutting off the water at the washing machine. They packed up and refused to come back when I suggested shutting off the water to the house instead. This was just the start. Second time, they called on the morning of the scheduled delivery to inform us that they appliances were damaged and they needed to order new appliances from the manufacturer. Had to call them later to see where our replacement order was. Replacement order had never been placed with the manufacturer. Third time, resulted in getting the washing machine installed, but the dryer was dented, again. In addition, it was not on their paperwork that they had to remove the old appliance, so we had to show them the original order in order to get them to take it away. Third time, we got an email from Home Depot, while we were away on vacation that the dryer was going to be delivered the next day. Did not want to wait again, so I drove home to be there. Dryer arrived and was dented. Sent it back. Again. Fourth time, they called over two hours ahead of their scheduled delivery and said that they would be there in 20 minutes. We had to scramble to make sure that we had someone at home to receive the delivery. Again, had to show proof of purchasing removal. In order to install the dryer, they had to get past the recently installed washing machine. They were going to detach the washing machine, install the dryer, and leave the washing machine, that they had installed only a couple of weeks earlier, detached!!!! Finally got them to lift the dryer over the washing machine hoses without detaching them. If you make the mistake of purchasing something from Home Depot with home deliver and installation, make sure they do not use this company! read more

DON'T have anything from HomeDepot delivered by this company. I have been fighting for three months to have my floor remediated due to the scratched floor done by Raymers when they delivered my new refrigerator. read more

Raymers stinks, it took them four weeks to deliver a washer and dryer to me. The two delivery guys were great that is the only good I can say. read more

Doesn't get much worse than this. First of all the people in the office are the most unprofessional people I have ever had to deal with, and the drivers are just as incompetent.....Four Saturdays waiting for delivery, first week, delivered a damaged fridge, second - no call no show, third, came with another damaged fridge, fourth Saturday - another no call no show. When I spoke to 'Sammy', the rudest person ever, who says she is a "manager", she tells me their computer system shows they called me at 1:19, and they were at my house at 1:45 and I wasn't home.....her computer shows they stayed until 2:15 and then left. She assured me they would have pictures.....well, three days later, no pictures, you know why? They never came....my phone had no missed calls and my camera shows no one was at my house, but she keeps insisting - RUDE and INCOMPETENT!!!! read more

Absolute worst delivery service I've ever had contact with. I can't even put into works how bad they are. I'm amazed they are a company still. Home Depot needs to get rid of them read more

They were supposed to deliver my fridge and dishwasher last week. The drivers only had my fridge. The fridge then was "defective" and when they tried to wheel it in saying they would bring me a different fridge the next week, I told them I wasn't signing for it. They then, frustrated with me, started to wheel away the fridge without moving my old fridge back. I asked them to come back and put my old fridge back and my front door back on the hinges. They said "yes, I'll be right back." They proceeded to drive off 5 minutes later and never returned. By the way, this was 30 minutes after they told me to take all the food out of my fridge. It sat in bins in my kitchen waiting. Rescheduled the delivery for today. They said they'd be here between 1 and 5. They never showed up. Called them at 5 and they said they were running behind and would be another hour. Called back an hour and 20 minutes later (at 6:20) and they said my delivery was marked as complete and their deliveries are closed for the day. I am appalled Home Depot would contract such a dysfunctional company. This has been one of the worst experiences and it's not even over yet. read more

They delivered my refrigerator from Home Depot. They weren't stellar, but they didn't suck either. I basically had no problem with them. And I'm in Southern NH, not San Francisco. read more

No call, no show and delayed delivery 2 weeks without telling me. Rude, unprofessional and a complete waste of time. We took time off of work for the delivery, we had contractors scheduled to come to the house that now needs to be cancelled last minute (hoping we don't get charged) AND per their company policy- they should have let us know of the cancellation. And the WORST PART was we received a call last night confirming the delivery today and the delivery website had been updating all morning confirming an early morning delivery with closer times and details... and it was all a sham. Unit never even loaded on the truck we were told when escalating a complaint. read more

Just adding to the rest of the negative comments for this business. My stove from Home Depot was supposed to be delivered between 11am-3pm today. My husband and I pulled up to our house at 11am. We called them at 11:13am and they said they had already come and gone and sat in our driveway for 15minutes. There's absolutely no way they could have sat in our driveway for 15minutes if we called at 11:13. Completely unprofessional and rude. 0/5 stars. Would not recommend. Not sure how Home Depot keeps working with these people. read more

Horrendous. That was our experience with Raymer's Express. They were making appliance delivery for Home Depot. Although the kids that actually brought in the appliances were nice, the dispatcher, or whoever answers the phone there is an absolute jerk. In fact, it is almost like he is paid to be a jerk, because he is really good at it. We are going to take this matter up with The Home Depot. We decided we will never, EVER order from HD again if this is what we have to put up with. Zero stars is what they deserve. read more

They failed to deliver the new appliance and pickup an appliance. They wouldn't listen to me about prior delivery issues, and wanted to do a similar delivery that damaged the prior appliance and would damage the new one. Like other people that have had delivery problems with this company, I'm a victim of this abusive company. They are unprofessional, insulting, and rude, ignorant in their behavior. They are contracted through GE, so this disreputable company is forced on you. Call GE or the company you purchased from and ensure Raymer isn't used for delivery, and if they caused issues for you make sure GE or the company you purchased from is aware; this company won't last much longer if all these complains get back to GE and Home Depot. read more

I'm a person that really tries to give people the benefit of the doubt and I so wish companies would just use Yelp when choosing vendors. We ordered a refrigerator from GE a month ago, maybe more, I'm so mad I can't think straight. The first available delivery was Wednesday, November 26th which we accepted because at least we'd have a working refrigerator for Thanksgiving. No such luck. Got a confirmation call Tuesday night that our fridge would be delivered on Wed between 9-11am. Then on the 26th we get a call that "Oh, we need more than 2 men to do this job so we will come on Friday, November 29th." Again, stinks that it won't be in time for Thanksgiving but whatever, that's life. Later on Wednesday, 11/26 we get another call that, oops, sorry, we will have to reschedule you again to Wednesday, December 4th. We're at their mercy so it's not like we can get all upset about this and just want our stupid GE fridge. Last night, December 3rd, I get a voicemail at 6:09pm tell me our fridge will be delivered between 9am-1pm and that we will receive a call 1/2 hour ahead of time and that this appointment cannot be changed. Great, hallelujah. Today, the day of delivery, I call Raymer's at 12:30pm because I've yet to get a confirmation delivery call and they tell me no, my delivery is scheduled for December 10th and actually try to tell me that there's no way I got a confirmation phone call. Too bad I have the voicemail and the phone number and it's clear as day that today was our confirmed delivery day. Had I not called, I'd still be waiting for a fridge that was never going to come. Not sure what is going to happen now but we've been in touch with GE (or whatever company it is that does their distribution) and, after reading all of these Yelp reviews, there's no way we will be having our new fridge delivered by Raymer's. Maybe they're too busy and need to hire more people, who knows. But don't lie to us and show some respect and use polite customer service. Most people are reasonable and will be upset at getting bumped but at least call so days are not wasted for no reason. read more

They delivered my new fridge & were absolutely wonderful..I wish i new their names because they deserve recognition..They told me to take my time when i was cleaning the "yuck" behind my old fridge...I would definately use them again.. Fridge delivered in Hudson Jan read more

Rude. Rude. Rude. This company obviously does not care about treating customers or the general public with respect. The dispatcher (didn't catch name) was so arrogant and pompous, and hung up on me when I asked for a manager. When i called back and got the manager on the phone (scott i think was his name) he was even worse then the first guy! My appointment for delivery was suppose to be between 1 and 5 with a 30 minute advance call. Well at 11:00 I get a call that they are 5 minutes away! When I informed them my appoint time was 1-5 they asked me who told me that! So to avoid a hassle of possibly not getting my delivery that day because i reallg need my washing machine, I rush home to meet them. I will say that the delivery men were very polite. They had some trouble getting their truck up my street, not exactly sure why since all other trucks have no problems, but they tried backing up my entire road, which is a hill and sort of narrow. They ended up going slightly off the road and hitting the power lines. They got out and looked, so I assumed there was no damage. But later when I checked myself I noticed a down power line laying across my elderly neighbors stairs! I was justt going to try to handle it so i called the electric dept, but they told me it was probably cable. I don't have time to contact every cable company, so I figured I would give Raymers a call and maybe they have a protocol for things like this. Well I quickly learned that the protocol is to deny any responsibility for their actions and be very rude to their customers! The dispatcher immediately cut me off and told me if he hit power lines its because they were too low. How did he know the guy didn't knock down a poll? He didn't know, and didn't care. He just wanted me off the phone! He was so dismissive of me. When I mentioned what happened with the delivery time, he said "well you didn't have to return home for them" no apology for the mix up, just rudeness! I asked him if he was going to contact anyone about the accident his driver caused, and his response was a very condescending "no problem" um... what does that mean?! Yes? No? So i ask to speak to a manager at that point and he hangs up on me! So now I call back and get the manager. I start explaining my situation, and before i could get past the first sentence he too states "well the law says the power lines need to be 14 feet from the ground so if we hit them its not our fault because they were too low" Ok, im not here to argue the law about power lines, but please take some responsibility here! If you are a driver and you have an accident, why am i the one that has to fix this! So my conversation with the manager started off on the wrong foot because i immediately was shut down and put on the defense! I asked him to please let me start over and because i was truly just calling for their assistance in this matter and i just wanted to explain that. Anyways, he still didn't care, he told me to call the police if i wanted to since the driver "doesn't know the police in my town" um... what?! If the driver is driving to a delivery, he knows the town he is in. Its not hard to Google the phone number to the police... or um 911? Seriously at this point i knew i wasn't getting anywhere with this guy so i tried to end the conversation, and he basically told me if i was unhappy with how they handle business don't use them! Ahahah well I guess thats why all their ratings and reviews online are so great. Not. Long story short, driver hit powerlines, they fell on elderly mans stairs, company taking no responsibility. Awful. read more

Didn't even come into the house took a picture of bottom of the stairs. & said they couldn't bring the refrigerator in. I had the whole house measured and the doors measured as well. and bought the refrigerator because It WOULD fit. Manager told me the delivery team was coming again to try! They never showed. Had a time frame from 1-3. And was told they were done for the day. This company is awful and very unprofessional. Can't believe Home Depot has them doing any delivery's. read more

Horrible horrible "business". The dispatch is a rude smartass that would care less about his job. I will be calling the BBB tomorrow. They have been paid for a service and has yet to provide it. They decide to call me well after my window saying they can't make deliveries because they broke their only truck yet it will be available first thing in the morning. They probably just didn't want to do their job. The dispatch kid wouldn't let me speak with the owner. He shouted over me, he laughed, he questioned my needs for a washer and dryer, and never apologized. In the end I never got a new delivery date. I will be going to Home Depot tomorrow and telling them about the HORRIBLE customer service I received. If these are the people they hire then I will not be shopping at Home Depot any longer either. read more