Ray's was selected by Yelp after I requested a quote from another company. To be clear, I did not use Ray's and have no plans to use Ray's.
After posting some of the conversation which showed my concerns, Ray's wrote to me about a defamation suit, so I've removed the conversation information originally posted.
"Raven, I've been managing contracts and contractors for over 35 years. I'm trying to understand your pricing in order to make a fair comparison to other quotes I have received, so I've asked you questions, which I still don't understand the answers to. You have excluded carpet, window and tile/grout cleaning even though it was part of the scope. I've asked you what the carpet cleaning price is, but you have not provided one. Is that because it is not a service you can perform, or did you just miss that detail? The windows and grout I can do myself and get the others to deduct that from their quotes. I've asked you what is being cleaned and how is it being cleaned, but you have not provided that information. I've asked what is included in the cleaning and listed some things with the expectation you would take it from there and explain what would be cleaned and how it would be cleaned, but you have not answered those questions. It's always best for a Contractor and it's Client to completely understand what is and is not included in a quote. I would expect you believe the same?"
Ray was mostly timely and polite with the responses, but I personally didn't feel I got the answers I requested.
This has nothing to do with Ray's but in general, if you're looking for a company, to me it's critical that before any work is done and agreed, it is understood and documented what is and is not included in their price, what they will be doing and how they will be doing it, etc. In my 35 years of working with and managing contractors, I'm personally catious about using a company evasive in answering simple questions. read more
