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    Ray C's Extreme Store

    2.8 (13 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Ray C's Extreme Store

    Motorsport vehicle dealers

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    Bought a new 2023 Superjet that had cracks in the fiberglass. They've done nothing to remedy the situation & stopped responding.
    Brian R.

    BUYER BEWARE OF YAMAHA AND RAY C'S EXTREME! Unfortunately, at this point I'm out of options after Ray Jr decided not to respond to my last text on 6/18/24. I have been very cordial up to this point and have no choice but to leave this review, contact the Michigan Consumer Protection Agency, the Better Business Bureau and the FTC. It took me over 8 months and 11 hours of driving to find out Ray C's Extreme won't stand behind the cracked fiberglass in a brand new 2023 Superjet they sold me. Yamaha won't stand behind their defective product either. Ray Jr told me I had to drop off the Superjet so they could get a Yamaha rep to their dealership to look at the cracks in the fiberglass near the left rear motor mount. I was told they would need it for a week or more. After I dropped the unit off, I found out Yamaha says the cracks are normal cosmetic imperfections. I towed the ski 11 hours back and forth to the dealership so they could retake the same pictures I sent 8 months ago? Ray not only didn't have the rep come out to look at it, he didn't even want to contact his rep and kept saying, "I don't even know what to do at this point," when he had done nothing to remedy the situation. I have an idea; you can stand behind the products you sell! This has been a total disappointment on every level. Hundreds of hours of vibration from a 1000cc motor and wave impacts will most definitely worsen the damaged structure of this fiberglass over the years. This is the 6th Yamaha watercraft my family and I have owned since the 80's and we've never had a crack in the fiberglass anywhere - even after we kept two Wave Runners for 24 years. As the seller of this new Superjet, it was your obligation to disclose any and all defects to me. Whether you knew about these issues before or after I brought them to your attention, I will never know. One of my biggest questions and concerns is did you disclose these cracks to recent buyers? I would put money on it that they were not informed when they picked up their new machine, just as I was not. You told me you sold a new, out of the crate, Superjet with cracks in it a few weeks ago and also had or still have a 2024 on the floor with cracks in the same place as mine. I don't know how many others were sold to unsuspecting customers who haven't yet discovered defects in their watercraft. When someone drops almost 12k on a brand new machine, you don't expect to have cracks in the fiberglass anywhere. No one in their right mind would buy a new Yamaha if this information were disclosed, as it should have been, nor will anyone want to buy my used unit after they see these cracks in the fiberglass. Make sure to thoroughly check your machine before you take it home because the dealer has known about this issue since October of 2023 and is still selling these units with or without disclosing this information to the prospective buyer. Bottom line: I never would have purchased this machine had I known it had cracks in the fiberglass and I would like to be reimbursed.

    Broken lexan

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