I have been to this establishment many times, but our last experience was terrible. We didn't even get the chance to have a REAL experience.
My dad has been visiting from the U.S., and we wanted to make sure that we got a chance to eat there while we were down past the Gold Coast. My wife looked up what time the place closed, and on EVERY site that had this information, the closing time was 4p.
We cut our time at lovely Byron Bay short, and made the decision to not eat there, instead making the drive back to Coolangatta to make sure that we arrived well before they would be closing the kitchens.
We arrived at 3:20p, and there was a sign that said that they had already closed! 40 minutes early, according to every website available. The gal at the front said that they close at 3:30 every day, and always have, and had started closing earlier that day because they hadn't had any business in the past hour - there was a woman in the cafe with a fresh sandwich, so I know that it wasn't true.
I told her that we had made a special trip to eat at their place, and about the opening times on all of the websites, and she said that she'd tell the owner about the wrong information.
I don't feel like coming to Raw Energy in Coolangatta any more. A shame, too, because that was my wife and my favourite place to visit any time we headed south. I just can't give my money to an establishment that doesn't provide adequate customer service. Closing early (on a weekday, especially) and not offering a full menu to customers when they arrive within operating hours is just not good business practice. I'm sure that the employees put down their full time on their timesheets, as well, so the owner would not only be out of our money for serving us, and more in the future, he'd be out of money from the employees not putting down the proper time. read more