Amarillo is a Tex-Mex chain restaurant with restaurants all over Finland. They have a good menu with classic items that have people coming back. I've been to Amarillo dozens of times over the years because I like tex-mex a lot and you find that a lot on their menu. It's not authentic mexican but still one of the best in Tampere. It is also big enough to fit even a fairly large group and maybe that's why we've often come here with visiting relatives etc.
One thing that lowers my rating for this restaurant is the super slow service and overall the S-chain restaurant attitude. The staff doesn't really put any effort into serving you because they know they'll pack a full house regardless (because people with S loyalty cards get S-bonus for all the money spent there). One thing about S-chain restaurants is also that the personnel never seem like they're selected for that particular restaurant's theme or style - they're just generic workers that are probably not very loyal and also work in a dozen other chain restaurants.
The most absurd thing that happened once was that my friend found a piece of glass from his mouth as it had been in the glass he drank from. Good thing he didn't swallow! He complained to the waitress about this and asked for something to refund this and the waitress simply got pissed off and didn't offer any refund, discount or free dessert or something similar. This was just one time. I'd say on all other times the slowness of service or pure neglect is what suprprises me.
Although the food is generally good and their lunch buffet isn't bad either, I protest the place because of the service. read more