Ah, the customs office. If you were going to put this house of fun anywhere it'd be Hammerbrook,…read moreright?! Just to top of the whole sorry experience.
I was actually in here 2 months ago when they'd just handily returned my lens to Korea because I couldn't come and pick it up in time.
This time I came right away, armed with my passport and the eBay receipt on my phone. Sorry, printed copies only mate! After waiting 20 minutes! I left in disgust, but returned triumphantly 5 minutes later with a print out for free from the local hotel! System beaten, we left never to return again!